Great reupholstery work on our Lazyboy chair. Fast and efficient job. I recommend them.read more

Avoid Coles Custom Upholstery Unless You Enjoy Waiting Forever and Being Lied To…read more If you value your time, money, or sanity, do not bring your furniture to Coles Custom Upholstery. We brought in our leather ottoman for a simple repair back in late March 2025. They gave us an estimate of 8 to 10 weeks. It is now October 11th, and the most they've managed to do is strip it down to the frame, toss the leather into a heap of scraps, and let it sit there untouched for over a month. Each time I followed up, I was given the same tired line: "It'll be ready next week." That line came from the owner's husband, who apparently does the actual repairs. Spoiler alert: a week would pass, I'd stop by, and nothing--literally nothing--had changed. Rinse and repeat this frustrating cycle for months. To make matters worse, when I finally called to get a straight answer, the owner was rude and dismissive, as if I was inconveniencing them by checking in on the ottoman they've held hostage for over half a year. Excuses included everything from "my guy's out" to "my guy quit," but at a certain point, it stops being bad luck and becomes just plain bad business. If you're considering this place, consider this instead: your furniture might never get repaired, and you'll be met with broken promises, disrespect, and months of wasted time. Find a professional who values your business--because Coles clearly doesn't.

Excellent workmanship! On time and reasonably priced! He took on a job that two others said they…read morecouldn't do and did an amazing job! Thank you!

I am beyond mad with them at this point. Three unanswered messages for a job that was under a…read morestrict time constraint. This was for church pews that were originally done by them years ago. We are under a tight schedule and needed to undo current upholstery to cut down some pews and then reattach once pews are put together again. I spoke with them maybe 2 months ago for pricing and letting them know our schedule. Then when calling to confirm, I left 3 specific messages with no response whatsoever. I have also used them for personal jobs. Each time I swear never to use them again. Late, once all smelling of smoke (!) and once job not to my satisfaction. Will definitely find a new, professional upholsterer.

Right. So, I'm writing this review of Perfect Touch, and I haven't even received my reupholstered…read morefurniture yet--that should really say something. I probably should've walked right back out the door upon walking in, as the first thing you'll see is the furniture to be completed haphazardly strewn about the store--that should've been my first clue. Regardless, I brought in my mid-Century modern armchair here to have its cushions redone and decided upon a oxblood leather with contrast stitching and was quoted at about $100 more than a major competitor (2nd, perhaps more obvious clue). But, I didn't feel like shopping around anymore, and I've always been a sucker for supporting small, private businesses. All of this is compounded by the fact that my chair is now over a month overdue for its originally anticipated completion date. I will update this review once I get my chair back (hopefully).

Joe is just amazing! He did a beautiful job on our outdoor cushions and bench! Such a pleasant…read morepersonality. Would highly recommend him!

From the owner: Commercial upholstery Boat upholstery…read moreResidential upholstery and repair