This has got to be the worst experience of my life, below is a letter that I have written to Harvesters Head Office!
Around 2 years ago my wife & I had a problem with one of your waitress's, this was in regard to her being Very rude & condescending to both my wife & I as well as accusing us of stealing a bread roll & some butter pats unfortunately due to a malfunction with my computer I am unable to retrieve the relevant letter that I had drafted to you but I am confident that this letter will be in your files & I would ask you to be so kind as to send me a copy of this letter for my files.
On the 31st, March 2015 my wife & I attended the Oakmere House Harvester Restaurant at the High Street Potters Bar EN6 5BT at around 15.00hrs.
On arriving we waited for around 10 minutes to be seated & on two occasions we noticed that the waitress that had been so rude & ill mannered to us two years previously had seen us & had ignored us so I asked a girl from behind the bar if she could see to us, explaining that we had been waiting some time to be seated, she immediately came over & I asked her if we could sit by the window on a two setter table, at this stage she went to speak to this other rude waitress & when she returned she asked me if we wanted any drinks, I told her that I would like an empty glass so that I could mix coke & lemonade together she told me that it was "company policy Not to give customers empty glasses for them to top up their own glasses" I said "just leave it there pointing to the table" she said that I was being very rude to her & by
me asking her to seat us was also very rude for we should have waited for a waitress to seat us as she was bar staff, I reiterate that we had been waiting for 10 minutes to be seated, she then went on to say that we had been barred from going to this Harvester & that my custom was Not wanted, I said that we had been coming to this particular Harvester for several years & that I had not been barred, she said "get out we will Not serve you" at this I walked out in disgust with my wife brushing a couple of knife & folks onto the floor.
In a letter from you at the time of the original complaint that I had made about this very rude waitress you said that you had had a word with her & that their would not be any more problems with her, obviously this was Not the case.
At the time of this complaint I also stated that another customer that was present at the time had said to us that he also had made a complaint in writing to your Head Office about the rudeness of this waitress & he to was assured that the problem had been looked into & that their would not be any more problems pertaining to this particular waitress, but on hearing what she said he had felt it necessary to tell me what had previously transpired with him so that I could relate this to you.
All I wanted was to have a meal in a lovely setting with my wife but instead our day was ruined by your inconsiderate & ill mannered staff!
Firstly I have Never been Barred from Any Harvester or any other establishment in my life, Secondly this is the Second time that this old crone has abused me & caused me to be embarrassed in front of my wife & Thirdly I am a man of sixty two years of age & in all my life I have Never been spoken to in such a disgusting & degenerate manner by a low life second rate person as is these members of your staff.
On attending The Oakmere House on several occasions your waitress has refused to serve us & has got another waiter/waitress to serve us, she has made us feel uncomfortable & uneasy by leering over at my wife & I & has been seen to consistently talk to other members of your staff whilst looking over in our direction.
The waitress that had told us that that we had been barred said that she had been told by your rude waitress. she said upon our departure that all that had transpired had been caught on video & that she had called the Police, had this been a man that had spoken to me so badly then he would have had just cause to do that but I did no more than brush a couple of knife & folks onto the floor as any video footage will show! read more