Marshall Medical Associates and their staff are a complete joke. The have dismissed my family for…read morerude behavior due to me questing Nina the billing clerk over in accurate charges. Furthermore, they are lacking when it comes to patient confidently. I over heard the office manager discussing private patient matters outside the room I was in, the Dr. came in to apologize and stated he was sorry I heard that. As soon as you build a relationship with one of their doctors, they leave to move on to better, more patient orientated location. They are over booked and understaffed. Good luck making and appointment, you have to make it at least 30 days in advance then wait for as long as 30 minutes on some occasions. I guess I owe them a THANK YOU for pushing me out, forcing me to find a more competent location to spend my money.

This morning (08/21/2019) I stopped in at Marshall medical Associates and was promptly greeted by a…read morevery unpleasant front desk worker. A "Can I Help you" was murmured as the sliding glass window was opened. I will not go into description about the worker for her own privacy purposes, but the short conversation with her was quite unpleasant. After having an appointment there within the week prior I was unaware that my follow up appointment was scheduled for a different building because the dermatologist only schedules out appointments in that building certain days. When I informed the front desk worker that I was here for my appointment 15 minutes early she promptly laughed at me for being in the wrong location, Nearly mocked me when I said I had an appointment there with in the last week, and was humored at the fact that I did not know that my doctor only rented out select days there. I was in quite shocked seeing that a small business like Marshall medical Associates is willing to hire someone with such poor customer service and they are still able to be a functioning business in today's society. I work two jobs in customer service at 21 years of age, and I have never felt so belittled by a professional business such as Marshall medical Associates. The icing on the cake is when they close the sliding glass window in front of your face and proceeded to laugh at you with the other desk worker. This should be no example for your children, for your family, or yourself in the customer service realm, especially at a place that already makes you uncomfortable to be at due to your body's impurity's. I hope that anything going on in her life that causes her to treat guests with such a lack of empathy is resolved. As for the actual Battle Creek dermatology and skin center that I'm sitting in currently, the staff that they have renting out space at that Marshall Location is very friendly and a good example of professional, prompt, and proper service.

I will start this review by saying if I could give more than 5 stars I would. The staff here are…read moresome of the best medical professionals and support staff I have ever encountered. The doctors are efficient, but the majority of the praise goes to the nurses and CNAs and housekeeping, etc. My father was admitted after amazing care and compassion in the E.R. We did have to wait a little for a room but the care during the wait and the cheerfulness of the staff never waivered. Once in his room, his care team was fast and efficient in getting him settle all the while joking and laughing with him and making him feel safe and comfortable. I do want to make sure it is well known that the nurses and support staff can be stretched thin but you can count on their dedication to our family and friends. We are worried about one person laying in the bed but they are worried about A LOT of people laying in those beds.

They got the good ice!…read more Best medical care, too! :) I'm always treated with respect here. I live in the next town over with a larger hospital, but I prefer it here.

I have seen Freda Arlo in the gastro group and she is excellent, patient, helpful, and their office…read morestaff is as well.

While the staff and doctors here are great, they are only in it for the money only. Do not expect…read moreany real concern for your health or sympathy should you fall on hard times. They quickly eliminate you as a patient, and refuse to fill vital prescriptions, if you owe them money. I am currently out of work, desperately needed a refill on my blood pressure meds, and they refused me. I have a small balance...not even a large one, told them I would be able to make a payment in a couple weeks when I received my social security check. Their response was a "too bad, so sad" type of answer, I wil make the payment, but I will never doctor there again. I want a doctor who CARES about my health, and whether I have a Stroke or not, not one who just wants my money.

My husband and I live in Olivet with our three children. We have always used Oaklawn Hospital for…read moreall of our medical needs - PCP, Specialist, Surgery, Lab, Radiology, etc. My husband was born there as were my three children. We have always raved about the exceptional care we have received. Things changed last night. It was our town festival and my 7-year daughter fell while playing tag with her brother. She kicked a patio block where it and our driveway meet. Due to the severity and amount of blood, I asked one of the paramedics to come look at it. He called over a nurse. They both agreed that we should take her in to have it check out and at the very least have it cleaned out because there was debris under the skin flap. They told us that Eaton Rapids would probably be able to get us in and out quickest. However, being loyal to Oaklawn, we packed up our daughter and took the ER there. This was a terrible decision on our part. Registration was respectful, the nurses were kind and caring, however Dr. Yetman was the most unprofessional, disrespectful, and rude doctor we have ever encountered. He chose to chastise and belittle my husband the entire 5 minutes he was in her joint room. To make matters worse, he barely looked at her toe and only wiped around it with wet mesh gauze for a few seconds. A band aide was applied and off we were sent. I'm not even sure if he looked at her x-rays, but he spent less than 30 seconds observing her toe. A toe that a paramedic and nurse thought should be looked at by a doctor. To say that we are disappointed in the care we received would be an understatement. We will never bring our children to Oaklawn again. This story will be shared far and wide, so other families do not have to endure what we went through and to receive inadequate care for our child. Dr. Yetman should be ashamed of his actions and the hospital should be embarrassed that he is an employee there.I wish I could give this zero starts, but a 1 will have to do.

Very disappointed in the Nursing Staff on the 2nd floor. Labor and Delivery. This was my daughters…read morefirst delivery and they were rude and not helpful at all. The Nurse was so rough putting in the IV blood was just everywhere running down her hand and all over the bed from her being so incompetent. We had to ask for water and ice through the entire delivery. No one explained anything to her, Treated us like we were a bother. After the delivery, they never brought anything for her to drink or eat the entire day. We had to ask over and over for anything as the nurses sat at the desk talking. They gave her Norco for pain without anything to eat and then she was throwing up non stop. I am so disappointed in the entire stay! Very rude, no compassion what so ever! We will never recommend Oaklawn to anyone!

I'm exceptionally disgusted with Oaklawn Hospital's Psychological Services. I'm a disabled veteran…read morein need of services and Oaklawn hospital is the closest provider that's in-network with my insurance provider. I jumped through a couple of hoops (got a referral from my PCP and submitted records to Oaklawn from my current doctor). Oaklawn all out denied my referral a new patient. They said that it was because of the medications that I'm being prescribed. I've spent the last 8 years getting these medications dialed in with my current provider. The only reason I requested to become a patient is because my current doctor isn't in-network with my insurance and I pay a ton of money out of pocket every month to be seen. I could use the VA, but choose not to because I have insurance to see private doctors. This is a travesty on the part of Oaklawn. They are denying mental health services to those who are asking to be helped. I even offered to stop taking my medication that I'm currently being prescribed taking and start fresh with one of their providers. Now I'll have to drive almost an hour away to the nearest provider to have a 10 minute appointment. So frustrated!

From the owner: Advancing Medicine. Compassionate Care…read more Oaklawn was founded in 1925 as a 12-bed hospital in a residential home, funded by a group of visionary philanthropists. Now, more than eight decades later, we've evolved into a highly regarded regional health care organization, licensed for 77 acute care beds and a 17-bed inpatient psychiatric ward. We've continued to be an independently owned non-profit hospital, with our main campus residing on the same site as the original hospital, providing facilities, equipment and technology that are usually only found at larger health systems. We enjoy a reputation for advancing medicine and providing compassionate, personal care. Our service area includes Calhoun County and parts of Branch and Eaton counties. We have an active, courtesy, and consulting medical staff of more than 150 physicians representing 30 specialties