My review is for the Galleria office, which doesn't seem to have a Yelp page so this poor location is falling victim my review. Billing is super sketchy. When I arrived for my initial appointment, I was spoken to ad naseum about how the price was going to be $368.85, due today, because they had a chart and that's what BCBS had negotiated it down to and this WOULD go toward my deductible and then he proceeded to attempt to explain to me how insurance works. Look, dude, I get it; save your breath. Strange to me that I had to pay BEFORE it went through insurance (and it wasn't a co-pay) but whatevs. Visit went fine, paid, received a *kinda* receipt (no info on it other than amount paid) and left.
Second visit (for the next week, no way am I paying that 2-3x/wk for 6-8 weeks). Another patient was getting their initial consultation while I was going through some stretches. Strange that the new patient was told EXACTLY the same things I was ("improve your posture, increase your core strength") when I was there for sciatica/herniated discs and he had no diagnosis except for constant lower back pain. I don't even experience lower back pain, it's numbness/tingling in my foot and lower leg. Cookie Cutter Advice: makes me feel like the treatment I'm receiving is generic.
During this time, I had an intern (?) watching me do the exercises but she didn't make any corrections or suggest any improvements of form. I could have done all of this at home under the supervision of my cat.
Fast forward to payment: the bill is HUNDREDS more expensive than the first. WTF? She proceeds to babble about units of this and that and different rates (?!?) and offers me a payment plan. Um, I don't need a payment plan; I want straightforward pricing information, maybe something in writing! She then tells me I can opt to pay the "cash price" of $125 but it won't be run through my insurance. Whatever, let's do that and cancel all future appointments. I get another *kinda* receipt.
Six weeks later, I'm checking my BCBS portal and see NOTHING was submitted to insurance. After calling OakBend Billing to get an actual itemized statement, I see that I have no insurance listed AT ALL on their end. I called the Galleria office to find out WTF was going on and she said they had BCBS in their system but, because I opted to pay the cash price for the second visit, I was now considered a cash patient. If I wanted my FIRST visit submitted to insurance, I would owe the balance from the second visit. She attempted to "explain" how insurance works to me and I advised her to stop talking. After a few choice words, she said they could credit me back for my first visit (which would have only been $150 if I were a cash patient). I asked if it would be a credit to my card. She didn't know, said it could be or they'd cut a check. I asked when I could expect to see payment. She didn't know.
I hung up.
Avoid. read more