We have LOVED our experience here! The leasing office is helpful, kind and goes above and beyond…read morefor their tenets. The grounds are always kept so beautiful which we definitely appreciate. In our time there have been a few minor things we've needed maintenance for and they are always prompt, professional & knowledgeable. I would definitely recommend to anyone!

I have not had a good experience with this company. I paid my application fee and admin fee $380 no…read moreproblem. when I was due a refund of the admin fee $300 was mailed never cashed. all info of address was correct. they have to reissue check and are charging me $50 to my fault of mine. they can take it from your acc the same day but cannot put in your bank. very disappointed.

My Husband and I absolutely love living here. The rental office staff, Shana and Stormie are…read moreabsolutely amazing. Very personable, quick and efficient. The maintenance crew is also amazing. The property is beautiful. You really get what you pay for here, and I love it so much. The property is so close to everything, but hidden and secluded. Please please move here. You won't regret it.

From the owner: Welcome Home to Flats on Memorial! Situated just off North Memorial Drive in Lancaster, this…read morelocation is directly across from River Valley Mall, provides easy access to state route 33, and is just minutes from Ohio University Lancaster! Flats on Memorial offers move-in ready 1 & 2-bedroom garden style apartments and 3-bedroom townhomes. Your home will include all stainless-steel kitchen appliances, granite countertops, luxury plank flooring, plush carpeting in the bedrooms, spacious closets, washer and dryer, and patio or balcony! With options for bay windows, attached garages, end units, and more we truly have something for everyone! Our community also offers a host of top-of-the-line amenities. Visit our website for more information!

During the big snow storm recently the office staff and…read moremaintenance went above and beyond to help the residents out by shoveling snow and jump starting vehicles and providing coffee hot chocolate and snacks for residents.

When I moved to Lancaster 28 years ago, we moved into Somerford Square. 26 years later I picked…read moreSomerford Square to move my daughter and I into. Very friendly, doing renovations and the office has community activities for holidays. I'd chose them any day.

This management company is awful! They don't want to fix anything, toilet doesn't fit bathroom so…read moreseat will not stay up and leans forward! We were told to live with it! When they do fix something they short cut everything. We have to emotional support animals and submitted required paperwork to them and they still charged us 635 pet deposit and would not except our rent without it then charged us a 350 eviction filing fee while consulted with attorney whether to pay the deposit. After we paid pet deposit they immediately approved the ESA's same day! That is illegal and definitely plan to take to court. We have decided after fighting with these mourons for 3 months to just move

Outdated 1990's apartments that they keep raising the rent on with no upgrades. Even the appliances…read moreare from the 90's. If you need a decent place to live this is good on a temporary basis but long term I would not recommend it. Not to mention Smokers don't apply you are not allowed to smoke anywhere on the property.

The property manager here is awful. She is always rude, raises her voice to tenants for no reason,…read moreand just doesn't care at all. Never in office, always sending out nasty emails warning that there will be outrageous charges for every other thing. She routinely tries to have cars towed from parking spaces that tenants are guaranteed in their leases because she "hasn't seen them move" and then tries to blame everything on maintenance when questioned. She makes everything absurdly difficult when it really shouldn't be. Going to get a package that's been dropped off at the office? Too bad, no one's in. Finally catch her heading to her car before the posted closing hours on the office? Too bad, come back tomorrow, she's going home and won't be getting that for you. I honestly do not understand how the company sees fit to continue employing her, and has seen fit to do so for so many years now. She is downright nasty and has been for years as can be seen from past reviews and current ones. There is no understanding here, no compassion, no kindness. If you complain to her, you are the problem. She will start doing anything that she can to force you out: locking your payment account for rent and forcing you to go to nearby stores and pay in cash with numerous fees, sudden random inspections of your apartment that she says are "routine" or that are supposedly for pests that you do not have, putting notes on your car that it's going to be towed in less than 24 hours if it isn't moved with no other warning. She is accountable for nothing and seems to be actively trying to make the lives of everyone who lives here just as miserable as her own. There would be a hundred more bad reviews if people weren't afraid that leaving them would cause her to retaliate and get them kicked out of their homes. Our thousands of dollars per month in rent never go toward anything helpful or nice. Not a single improvement has been made in the almost 10 years that I've lived here. One year everyone was asked to dig up any personal flowers that they had planted because the improvement was to be "landscaping". They planted things that immediately died and then sent out emails requesting that the tenants water the dying and unwanted plants. The trash compactor breaks down every few months and tenants are told that they will be fined if they bring trash to it, but will also be fined if they sit their trash out on their balconies or patios. Effectively, everyone is told to keep their trash piling up in their tiny apartment because management cannot find a lasting solution to a constant problem. The parking lot is never shoveled, plowed, or salted when it snows in the winter. Everyone is left to fend for themselves and just figure it out. This place is a nightmare. The woman that they allow to run it isn't fit to do so.