We reserved our room 3 months ago and asked if early check in may be available around 2pm instead as normal check in is at 4. We reconfirmed they would be able to accommodate our request 2 days prior to our trip. Check in/out is at the adjoining diner. Upon arrival at 2:30, there were 3 tables occupied, 2 that had been served 1 that appeared to have just ordered. We waited until asked how we could be helped, and was snarled a response if "check in ain't til 4!!!!" from across the food prep area. I responded with -yes I understand, however we arranged for early check in in advance. Again we received a snarled response by the inconvenience we were imposing. The other lady working was on the phone at that moment, and trying to cook orders. It was apparent she had her hands full with little help or concern by the other team member. We waited to speak with her as the negative gesturing and comments by the first woman did not stop. The second lady was able to assist us, but transparently frustrated by the whole situation of being short handed and busy with getting food for the diner patrons. Needless to say it was a very stressful and embarrassing situation that unfortunately all in the diner had to witness as well. If not for this horrible experience, I'd given a better rating as our room was clean and grounds maintained. Despite the early check in request, we are not fussy people by nature. The accommodations met our expectations for a smaller hotel in a small town, and we were shocked by the treatment quite honestly, as our past experience traveling through smaller towns has been so warm and receptive. Unfortunately we heard others talking at the event we attended saying their experience was just as nasty. We won't be returning, despite our original plans to stay here for another event in September. While it's a closer location to our venue, we're looking at alternatives despite the additional 20-30 miles we'll now have to travel. read more