My mother recently visited this store to return a rocking chair she received as a gift. The chair was purchased prior to Christmas and delivered to their home around 12.23, but she didn't receive it as a gift until the new year due to holiday travel. My mom suffers from a crippling disability and as much as she loved the beautiful chair, it caused her physical pain to sit it in, so she called to ask about a possible return. She was met with a very rude man who told her that he couldn't help her because he was too busy with customers (I suppose he forgot a customer was on the phone also). After placing her on hold to "get his wife" he returned to say that no one could take her request and that they would call her back. They never did.
A day or so later, my parents decided to return the chair in person since no one would take their call. They were told that there was a 7 day return policy that they would not extend. My mom explained that she didn't receive the chair until just recently. He said that didn't matter and no exceptions would be made. She then further explained her disability, and he told her "I don't care." He was so extremely awful and disrespectful to my mom who is handicapped. She got very upset with the response and tried to speak with someone else, but he completely dismissed her and told her to leave.
I am appalled at the behavior of this small business. It is normal for a vendor to extend a typical return policy during the holiday season due to the timing of gift giving, but this man refused to allow an exception. He wouldn't even offer an exchange. No customer should be made to feel disrespected, but it is even worse to treat someone with disabilities this poorly. Instead of taking the return, instead my mom left humiliated and in tears.
I hope you all think twice before visiting this establishment. read more