AB stands behind their products. Have always been courteous and professional when I've dealt w…read morethem. AB is the only place I recommend to others if they have battery needs

Best place in town to get car battery replaced! The young man who checked the battery was very…read morepatient, professional and kind. I will definitely recommend this local business to anyone in need of a car battery. Thanks!

My son was stationed at Altus for a few months and his truck headlight went out. They had the light…read morebulb we needed and when we asked about tools to help change the bulb out they lent us a whole box of tools. We were traveling and didn't have a full set of tools so we would have had to hire someone to change a simple thing like a light bulb. The staff gets a 10 stars for being solid and helping us out no strings attached. Solid move.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I came here to give my review and it looks like every other customer has experienced the same…read morething. I came in for a battery replacement and when I came back to pick up my phone they gave me a screen replacement also (I did not request that). Which in order to get my phone back I had to pay an additional $150 on top of the $87 from the battery replacement. The reason they decided to get me a screen replacement was because of water damage?? My phone had no signs of water damage before. I just needed a battery replacement because it's a 4 year old phone. Anyways, I needed my phone back so I had no choice. The following days I experienced my phone lagging and buttons pressing on their own. My phone then started to shut off and restart every 5 mins. I'm afraid it's not just not going to turn back on at some point. I asked if there's anything they can do about it. Maybe a refund or store credit? Of course, the answer was no. I just feel cheated out $200 and I have to buy a brand new phone (iPhones aren't cheap either). I can appreciate the employees for trying their best to fix my phone but I do feel like the store manager didn't even care or bother to fix the situation. Anyways, I would give this store a 0 star if I could...

We were very disappointed. My husband went in there to buy…read more a new battery for the overhead portion of our garage door. They sold us the part after looking at the one my husband brought in. He gets home and the contacts are considerably wider. So we call and are told "Sorry, but the correct ones won't be in until next week". Umm...then why didn't you tell us that before you sold us this one? Sloppy, sloppy, sloppy.

I had been having battery problems with my Advance Auto battery and decided to forego the existing…read morewarranty and try an O'reilly battery. Was waited on instantly and the battery was installed and I was on my way in approx. 10 minutes. We'll see how long this one last in the SEVERE weather of Wichita Falls!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Came in twice this week, first time I needed to an order a part. The gentleman (Joel) was mildly…read morehelpful and overall did the job. When I came to retrieve the part, Cas and his front desk buddy (camo hat with no name) went above and beyond to get me situated. They were kind and conversational. Made sure I was fully set. There fellow employees (like Joel) should take notes! Would definitely come back to get some hands on help from Cas!

Eston was really helpful with what I needed! It was only a little blinker light bulb, but he was so…read morekind to even replace it for me! Will definitely come back here if I need anything else :)

This location is super convenient for our road trips to Colorado. We've stopped here before when we…read morehad a leak and needed a new hose to get use back home. Today is simple fuel treatment for the diesel tank. Friendly workers and never too crowded when we've needed to stop!

I was on a road trip with some friends and our check engine light came on. I called the store to…read moresee if they would run a diagnosis and they said to come on by. Danny was so sweet to help us out and put our minds at ease. Thank you Danny!

Most likely, these employees are underpaid and overworked. However, there is no excuse for lack of…read morehuman decency. I was passing through driving home to Abilene TX. Never been to Wichita Falls and about to run out of gas and it was late. Lost the key to the gas cap. My cell signal was scarce with no Internet. I had not eaten in days starving, stressed and frantic. Conserving gas I called asking if they carried Mopar locking gas caps to get a key and told them of my dire situation. The "man" looked it up with an affirmative answer so I used my precious gas to drive there. He was very helpful on the phone but willfully ignored me upon arrival. However, "Katie" informed me they don't carry Mopar. I did notice smiling glances between the pair and was confused but now it make sense. "Katie" giggled and said the answer to my problem was on Youtube. Unfortunately, she refused to offer any further details. I could tell from her smirk "help" was not gonna happen. Still, I pleaded with "Katie" to help me but she remained silent with that smirk. However, she did offer a screwdriver but this was useless without knowing how to use it for my problem. I even asked to sleep in their parking lot since it was late and "Katie" replied "probably not due to police patrols". So I left and managed a limp to Walmart for the night. I used their wifi and Youtube showed others putting a screw through the gas cap to prevent it from turning. That was the simple answer to my problem. Thus, I purchased a screwdriver and screw at Walmart. Why couldn't "Katie" be helpful to someone in trouble and provide the simple answer? Why didn't "Katie" either give or sell me a damn screw along with those minimal instructions? Why did the "man" tell me they carried Mopar locking gas caps? This would be an extremely positive review if "Katie" and the "man" did the right thing. "Katie" and the "man" who misled me are terrible employees and obviously got a thrill watching me struggle. Again, there were several smiling glances between the pair. They misled me to O'Reilly's aware of my dire situation. Otherwise, never would have set foot in this pathetic business. They offered no goodwill whatsoever. This is simply a matter of human decency. I have gone out of my way to help others and given money to those in need. I have paid others rent, purchased food, paid phone bills, etc. "Katie" and the "man" should be ashamed and trained on human decency but doubt it would help. Basically, they took pleasure in watching my plight and would not offer a glass of water to someone dying of thirst. Based on other reviews this is not an isolated event at this store. Look at the elderly woman they would not assist in a previous review. O'Reilly's offers "canned" responses to a plethora of negative reviews. Obviously, they embrace a world with no human decency. Thank you. This event happened Thursday 05/18/23 at 8pm.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!