I have no word but avoid this shop and avoid this online shop at all. You order online and pay $16…read morefor next day shipping with right lol 3 days later u still not gonna get anything!!! They don't answer the phone no nothing!

Never received product, they shipped to local post office not my home, I submitted all the ID and…read moreproof of age because Im severly disabled and do not drive. They eventually refunded partial and kept 10 bucks. Poor Poor Poor service, I don't like being taken advantage of. I will goto CC company to get my 10 bucks and waste more peoples time. Unreal.

I will 100% miss this location, it was always my go to location, and staff were always so kind,…read morefriendly and helpful; the selection of stock was always on top of everything, almost always had what I needed in store, and I was never disappointed when trying new flavours; which definitely was a massive plus. I will always value the staff and even the location as a whole, so I hope the closure is just temporary, as I'd hate to see this location go permanently. To the staff; you guys are the most wonderful individuals I have ever met; thank you for always making my experience a positive and valuable one, and I hope to cross paths with any of you again in the future

Great place! I liked their Raunchy Tobacco even the new formula…read more Unfortunately, it's permanently closed now.

I discovered this place completely by accident, as I typed in "vape shop" into Google Maps and was…read moregiven this location instead of the usual place I stop into on the way to Whitby. But much to my delight, it's become my favourite vape shop in Durham. They have a HUGE selection of e-juices, with sales going on all the time. It doesn't always mesh with my favourite flavours, but the prices are so affordable that it really doesn't matter. And they customize the nic levels in the e-juices so you can get exactly what you want. Plus, the staff remember faces and greet you the next time you come in, but in that chill, laidback way where you feel part of things without it ever being too nosy. Only downsides: -coils are expensive :( -the tester e-juices are a) not always available to try out, and b) come in cheap little pens so there's hardly any flavour to suck on. But thank you to the guys for getting me on London Fog's Vanilla Bean Ice Cream - sooo good!

Not sure what the previous poster is going on about, I've always received great service at this…read morestore. The specific people he mentioned are always friendly and easy to chat with, make great recommendations and are very helpful. As far as defective coils go, it's a pretty new industry with a lot of variation between brands. Some are better than other and the standards should be higher and consistent, but there's always a risk of getting a bad coil. I've had them last 2 months or less than a week, and that really is just a manufacturer issue. If the staff were actually perceived as being unsympathetic, then they wouldn't have been the ones to start that, but I can't imagine them being pleased about anyone going on about something that's a well known issue with vape brands. This is a customer service job where you deal with a lot of people, you kind of have to learn how to be sympathetic while maintaining your sanity around rude customers, it's a hard line to find sometimes. Like, come on, you know they hear this constantly and it's an issue every caper deals with, sorry honey, that is just how it is. Also feel I need to note that the store is by no means disorganized, the "bottles lying around" are the open ones on the sample table where you can test the flavours. Everything is exactly where it should be and easy to find. In general, it's still my favourite vape store and I don't really shop anywhere else, I'm always satisfied by my visits.

Where do I start? Well first off I have been going to this store for a year now and it was great…read morewhen the owners actually worked in the shop. The selection was OK and the prices a little high but I enjoyed shopping there. Recently (the last 6 months or so?) the shop is populated by a selection of young folks who seem to think their job is to sit (and I do stress the sit as they rarely stand up to greet you) around chatting with customers about how awesome their current MOD is and outdo each other with the size of their vape clouds. What before was a basic set-up, not beautiful but organised, clean and functional, has changed. Very much for the worse. As you approach the front door the first thing you notice are the filthy windows. The vapour residue is so thick on the inside you cannot not even see what horrors await. Upon entering, the surly smile challenged staff seem to size you up in an attempt to discern how much of a bother you are going to be. Bottles of juice lie all over the place with no apparent meaning which does help distract you from the unwashed floors. Not a pleasant experience at all. But it gets worse. Just for background I should tell you that; One, I spend probably $100.00 a month at this store and; Two, I had recently purchased 2 Kanger 0.5 OHM coils @ around $4.00/ea and one of them had defective threads making it unusable. My Last EVER visit went like this; I picked a juice (Apple Snaxx by Breakfast Club, which is delicious BTW) and went up to the seated and uninterested dude behind the counter defective coil in hand. I explained that I had no receipt but that I had bought it previously and was hoping he could help me out. He immediately told me, with no apology that I had purchased it at "my own risk" and he could not help me. I was miffed but all I said was "Well that does not seem fair. But OK." In my mind I was thinking seriously about my loyalty to this store and how that policy is going to have a huge impact to it but I was not going to engage further on this subject knowing it would be futile. That is when things escalated. The bleach blond girl who was sitting at the cash and ready to take my money had to add her two cents. "Ya.", she said with no empathy, "Sometimes I get a whole box of duds". I proceeded to explain how unusual I find it that they don't stand behind their product and that it should not be my problem. She just had to add, "Well, I am sorry you feel that way.", and every customers favourites, "That is the rules" and "You can talk to the owners if you like." I explained again that really I am just looking for some vindication to my feelings and a "Sorry" would suffice. I added if they keep wanting to get the last word that I was going to get upset. Now at this point I want to remind anyone reading this that when they first told me their policy of "It's your risk" I was willing to quietly accept it. But NO they just kept making it worse. The final straws were; The still seated young bearded dude piped in with "You have to understand the coils are massed produced and some are going to be defective." and then when I said, "I am really not sure I will shop here any more and I have been a long time customer." the blonde chick said AND I QUOTE "I am OK with that." End of story and end of my patronage.

Bought the wrong flavour (accidentally bought a bold flavour) they let me return if unopened - I…read morejust had to pay tax - which was weird because I already did that the first time I purchased it, but whatever (I wasn't stuck with a full bottle of gross). The guy was beyond friendly!

Great helpful staff and juice bar. They were super helpful in my hardware and juice purchases. I…read morefigured it was a local store I wanted to continue to support. So I purchase 2 tanks which I believe are either defective, or just down right NOT USER FRIENDLY. While there is a no return policy on tanks, after seeing the issue, the owner's made it right, and I'm now super happy. Being a new vaper, I've wandered into many of the durham region stores, and this is my go to store. They carry all the latest products, and very knowledgeable in the gear they sell. The best part is their pricing is very competitive with downtown Toronto pricing, and cheaper than the other stores in the area. Go check it out, have a vape, have a chat, you'll see what I mean.