This is a horrible company. I've had two bad experiences with this company, one with a new purchase…read moreand most recently with a attempt to refinance my home. The lender came referred by my realtor but that didn't matter much when it came to the horrible customer service I received. I "worked" with Tan, if you want to call my experienced working with someone. Tan was horrible at communication. It would take him days to respond to my inquiries and most times he pushed me off to his assistant who had limited ability to provide much assistance herself. I've been waiting almost 3 weeks for a response from Tan or anyone in his office regarding the process of my refinance application and have not heard anything. Tan asked for all of my personal information such as tax returns, bank statements, etc, things that any company would for such a business transaction-Howver, when you give over such important information to someone and never hear back you start to fear for the risk of potential cyber crime, fraud, or identity theft. I am sending in a complaint to the attorney generals office of Virginia, the better business bureau, as well as the 3 credit bureaus. If you want to work with a company you can trust during one of the most important purchases of your life whether it be for a first time homebuyer, refinance, investment acquisition, etc, do yourself a favor and bypass this company. There are plenty of options out there, take your business where you will be treated with respect and professionalism. Patrick

From the owner: We're a mortgage lender - big enough to handle all your financing needs, small enough to be…read morehands-on and highly personal, and forward thinking to stay way ahead of much of our competition. We take a team driven approach to our work, and strive to ensure that we not only meet but exceed the expectations of our customers each and every day. From our receptionist, to our loan officers, to the members of our closing team, it is the goal of every single person at our company to provide the absolute best experience possible.

Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Brian was absolutely outstanding, and guided us through the entire mortgage process (as buyers)…read morewith poise and humor. We would absolutely use Brian again if we needed to get another mortgage. Cannot recommand him highly enough!

Came to this location this past Saturday with my Fiancé as he signed up for an online account and…read moreafter 3 weeks still did not receive his debit card. We were assisted by John who was absolutely amazing! He took my partner step by step on how what is included in the account he choose, additional benefits if he ever choose to change plans, how the branch works etc. He was so patient and interactive and joking around with us the whole time. This really made us feel like part of a family! I would recommend him 100x over.

I got an email indicating NFCU has responded to my review. I wanted to see their response so I went…read moreand read it. But when I did, I noticed that they had my address as "SoMar, San Francisco, CA". They were close as they only missed it by 3,000 miles! I actually live near Quantico, VA. The odd thing is that I have turned around and have decided to keep the account despite the abundance of incompetence. I had gone to one of the branches to close my account. But I was on the phone and noticed how easily people were walking up and using the ATM. Plus, they are open Saturday mornings (my current bank closes at 5:00 on Friday and you have to wait until they open Monday morning); there's branch near my work and near my home (my current bank isn't near anything). I have been with my current bank since 1998, so letting go is difficult, but I am breaking up with them. I hope that in a few months I will be able to update my review and state how everything is just perfect after these first few bumps in the road. Have a good Labor Day weekend everyone!

Purchasing my first home in Washington, DC was truly a journey, but one that was absolutely worth…read moreit thanks to David Toaff, his team at First Home Mortgage, and my realtor Terinee Bonds. I was originally introduced to David through Emily Atwood back in May 2019. After a minor setback, I was reconnected with him by Mr. Bill Milko in June 2022, and from that point forward the process officially began. From June 29, 2022 to December 11, 2022, this six-month journey taught me patience, discipline, and the importance of having the right people in your corner. At first, I found a condo in Northwest DC that I absolutely loved. The price was around $220,000, which was amazing for DC, but unfortunately FHA would not approve it because the HOA reserves did not meet the required percentage threshold. While it was disappointing at the time, everything happens for a reason because I later found another property for $325,000 that turned out to be the right fit for me. I was also approved for the DC HPAP First-Time Homebuyer Program along with DC Open Doors, which were both incredibly helpful programs for low-to-middle income homebuyers. I highly recommend anyone looking to purchase in DC to explore those opportunities. There were definitely bumps along the way. In August, I had to resolve my 2021 tax bill, which became part of the process. Throughout everything, David remained patient, professional, knowledgeable, and personable. He genuinely cared and always kept my best interest at heart. He also stayed on me about my spending habits, especially my DoorDash spending, making sure I stayed financially on track to successfully close. David also made sure everything was taken care of through his amazing team, Josh and Danielle. They consistently checked in with me through calls and emails at least three times a week, making sure I understood every step of the process. That level of communication and support made a huge difference because buying a home can feel overwhelming, especially as a first-time buyer. They truly walked me through the process from beginning to end and helped make things much less stressful than they could have been. What really stood out to me about David was his personality. He is truly a people person and just an overall down-to-earth guy who genuinely believes in helping people achieve homeownership. You can tell this is more than just business for him. He wants to see people succeed and become homeowners, especially those who may not think it's possible for them. That kind of authenticity matters during a major life decision like buying a home. Terinee Bonds, who I originally met through Redfin in 2019 and who is now with Keller Williams, was equally amazing. She consistently checked in, advocated for me, and helped guide me through every obstacle that came up along the way. Like David, she was personable, caring, patient, and truly invested in helping me succeed throughout the process. In the end, I only had to bring about $3,250 to closing, and I also received seller credits, which made a huge difference. I am beyond grateful for David, Josh, Danielle, and Terinee. I highly recommend First Home Mortgage and Terinee Bonds to anyone looking to purchase a home, especially first-time homebuyers navigating the DC market. Their professionalism, honesty, communication, patience, and dedication truly made this dream possible. He will really work for his clients and it's worth it. Trust his word he is extremely knowledgeable. 10/10 overall!!!

David was instrumental in helping me find the right loan product for my first home purchase. He…read morethoroughly explained the process, answered all my questions and was clearly a trusted advisor, rather than someone trying to just sell a mortgage to me. He also helped me snag a great discount on a local title company that did solid work. I've since referred a friend and know I can trust David if questions arise.

This is the absolute dream team! In this market, it is so important to find a flexible and…read moreresponsive lender and Katie and Alyssa were absolutely amazing at helping us get competitive offers out the door FAST. Even on nights and weekends they responded to our emails within a few hours at most. They absolutely exceeded my expectations in getting us a great interest rate, and made us feel reassured that our financing was taken care of, so that we could make the best possible offer. When our offer was accepted we worked with Modesta to get all our financing in order, who made it such an easy process. I cannot recommend this group enough! They make a daunting process so much easier! You will not regret working with them!

Katie and Alyssa were both amazing. They were very prompt answering all of our questions and even…read moretalked after hours with us. HIGHLY RECOMMEND! :-)

When I called Potomac Trust cold for information on a refi, I didn't get a machine saying "punch 2…read moreif you want to talk to a broker, 3 if I'm wasting your time and 4 if you like impersonal recordings like this one that make you feel like a number." I got the owner himself, after just two rings, a guy, with more than 20 years experience, a human being. Heath Bourne listened to what I was looking for in a refi and within an hour sent me an email with three written estimates from different lenders, each with an interest rate significantly lower than what I'm paying now! I am a person who asks a lot of questions. This can test the patience of and even annoy some people (yes, I'm talking to you, mechanics and doctors!!). I was going to say my wife, but thought otherwise on social media. Anyway, I get it. Time is money. Tough customers take time. But Heath answered all of my questions with professional courtesy and patience through multiple phone calls, emails and requests for revised estimates that would drive most brokers nuts. No wonder my online research revealed Potomac Trust Mortgage has an A+ rating with the Better Business Bureau (https://www.bbb.org/us/va/alexandria/profile/mortgage-broker/potomac-trust-mortgage-llc-0241-142453140). This may sound a little corny, but the "trust" in Potomac Trust Mortgage was more than just a name more. It was the way they did business with me. You can trust them.

As first time home buyers, we were quite overwhelmed with the entire process, from start to finish…read more Our first task - post finding a realtor - was getting pre-approved. We met with Heath at PTM at the suggestion of our realtor. He was incredibly nice, incredibly helpful, and willing to answer any questions we had. We peppered him with questions via email before he had any idea whether we'd use them or not, and he answered every one of them thoroughly and promptly. When we had an offer accepted, one condition was that we close in three weeks. Within 24 hours of the offer being accepted, they had a lender for us, initial mortgage estimate documents, and a list of everything they needed. Heather walked us through everything, and was so responsive and prompt. We literally went from accepted offer to mortgage signed in about a week! (It also helps if you make sure you have all your documents ready to go from your end, and they will give you a list of what you need). Everything we did with PTM was electronic, so we weren't worried about running to the office to sign anything. They were accessible via email and phone, and even when we had what was probably a stupid question, they were happy to answer it. From the start, based on our research, we wanted to work with a broker rather than a bank directly, and if you are wanting to do the same, Potomac Trust Mortgage has got to be your go-to!

This was the best experience I have ever had with a lender. Strong Home Mortgage, LLC is an…read moreexceptional company, and Mr. Frederick T. Hirsch is among the most professional individuals I have had the pleasure of working with. As first-time homebuyers, Mr. Hirsch thoroughly explained the entire financial process to my wife and me, carefully reviewing every detail to ensure we fully understood all the elements involved in purchasing a home. His knowledge, patience, and attention to detail gave us complete confidence throughout the process. Mr. Hirsch was consistently available, always answering calls and responding to emails in less than five minutes. His level of responsiveness and dedication is truly outstanding. Strong Home Mortgage, LLC is, without question, one of the best mortgage companies in the state of Virginia. They are exceptionally veteran-friendly and demonstrate total commitment to their clients. If we purchase another home in the future, it will undoubtedly be with Strong Home Mortgage, LLC and Mr. Frederick T. Hirsch.

This 5-star rating is 100% for one specific employee at SHM... JUSTIN O'SHELL…read more I have never had someone so competent, responsive, responsible, helpful, and motivated help me with anything so stressful and complicated. I don't say this stuff about just anyone, but Justin has 100% earned my trust and thanks. I have been raving about him to anyone that will listen. He is quick to respond, knows everything there is to know (and finds answers for what he doesn't), makes YOU his priority, and does everything in his power to get you lower prices. An absolute work-horse and very kind and approachable at that. He puts in a ton of effort and puts up with all my 1000s of questions patiently. I do not think I would have bought my house without the help of Justin (closed 9/16!). He looked out for me and he will look out for you as well. Trust me.

Navy Federal Credit Union was able to notarize documents and provide other services I needed on a…read moreSaturday. I was very satisfied and happy with their services especially during a weekend day.

This location is very convenient. Well-lit and spacious on the inside. There were 3 customers in…read morefront of me and the line moved quickly. I'm so thankful to be a 32 year member.

This is our second time working with Kevin and his team using his HomeBuyers bundle and we couldn't…read morerecommend him highly enough. He is such a kind, attentive, and diligent person and, above all, patient. He will go above and beyond to make sure you're finding the right place to live and the right loan that will suit all your needs and not just trying to find a quick close to move on to the next customer. Both our home buying and mortgage experience flowed flawlessly into each other and the rate we got was substantially lower than national average rates. You won't find a better person to work with. Do not hesitate to reach out to Kevin!

Working with Kevin and his team was a fantastic experience. They were transparent, quick to…read morerespond, and really on top of the details every step of the way. I felt well-informed throughout the process, and am convinced I got the best rate (I did shop around). I would definitely recommend them to anyone looking for a great mortgage broker.