Had a wonderful experience today. A 60 minute foot reflexology that felt like heaven! If you get…read morethe chance and want something that makes you melt you should try it. The ambiance is quiet, the music peaceful and the chairs are oversized and comfy. Nice touch with the heated neck pillow. Not only do they massage your feet they work on you calves and lower leg. Simply wonderful thank you!!

Let's face it, most of us are hunched over a laptop or staring down at our phones all day and we…read moreneed relief! Getting an appointment same day or even same month at the fancy pants massage is out of the question, so in steps O Chi Reflexology (aka, Mall Massage)! There's no shame in my game, I'll sit in the middle of the aisle at Mayfair Mall getting a chair massage, nobody pays no mind. And here at Southridge Mall, O Chi has been a lifesaver recently, and I've gotten a chair and a table massage on short notice. (There's no reservations here, you just show up!). I really liked my chair massage, and recently went 40 minutes on the table with a 10 minute foot massager added on. It was an intensely deep back shoulder massage that kind of made me sore for two days! Hey, that's fine, but man oh man it was nuts. 10 minute foot was plenty and seriously it was a lifesaver. I'll be back to O Chi for the occasional chair massage and since they stamp your card, I've got an incentive to fill it up and fill up my cup, because I'm worth it!

On Friday, January 23, I had an appointment at 12 PM for a foot massage at the spa MASSAGE THERAPY…read more When I arrived, you had to enter by ringing a doorbell that was taped to the outside of the building with clear storage tape. Which made me feel very uncomfortable.I proceeded to walk in and the lady said to me you have an appointment I said yes at 12 o'clock for a foot massage. She pointed to the sign and said massage or body massage. I said foot massage. She said $60 for 30 minutes which I felt was a little expensive. I was already feeling a little uneasy in the environment because being a older woman I've had my share of foot and body massage massages. This environment was not a typical massage place. I should've turned around because there was something wrong with the setting of this establishment. She proceeded to tell me I needed to pay $60 before the service was even completed. I responded with I have never paid before I receive the service before and she just proceeded to smirk at me. I(I agree I should've left), but I just felt like I made I didn't wanna break the appointment because with the up and up establishment that would've been very rude to me, but even though I felt very uneasy starting with the doorbell on the front of the building to get in. I gave her $60 in cash. She proceeded to count it, put it in her pocket and told me to go to the room which I have never laid on a bed for a foot massage. Any other foot massage I have ever had was over a foot bowl with warm water and oils to soften your feet. I just keep telling myself this place is not for a foot massage. I should've left!!! I Should've left!!! I walked into the room. There was no pillowcase on the pillow. She threw a hand towel over the top of a pillow. I could not relax. All I could hear was the clock that would tik tok to every squeeze and pull to my feet. There was no essentials aroma smells or soothing music nothing but dead silence with a clock that was ticking. She might of used one or two pumps for the whole foot massage of 30 minutes. She put a blanket on me which I have never experienced for a foot massage. She proceeded to massage my feet by pulling on my toes and pinching my feet and pounding on my calves. I heard the doorbell and then a gentleman walked in and the lady said do you have a appointment? He said no and then he said do you have availability for one hour massage and she said yes go lay down in the room. She never asked him to pay before the service. This place is sketchy stay away. Once she left the room I put my shoes and socks back on I wanted to know what she was using on my foot massage, and it was Sauve body lotion!! I SHOULD HAVE LEFT!! I wanted to ask for my money back, but I was in a situation that I shouldn't be in and this establishment wasn't for a foot massage!!! I didn't trust the environment.!!! It was the worst experience I've ever experienced in my lifetime !! Lessoned learned!!! I will never be back to Spa Massage THERAPY on 27th Street.

Got a massage and the total was 100, I tipped 20 which is 20% and after tipping she told me I…read moreshould tip more and it was very uncomfortable especially after tipping 20% when she was on the phone 6 different times during my Massage.

Shannon is the best! I have many health issues, including a connective tissue disorder and…read moremuscle/skeleton problems as well. Her therapeutic massage not only feels incredible but has lasting, positive effects for me. She listens to your concerns and gives fabulous feedback once the service is over. I recommend her to everyone because she's just that good.

Shannon is absolutely fantastic!!! I have never had a massage like the ones that I have gotten from…read moreher. I have seen numerous massage therapists over the past 10 years for pain/ stress relief and Shannon is by far the best I have been to. She is extremely knowledgeable, intuitive, and talented in what she does. Shannon is also very sweet and easy to talk to, we always have great conversations, so I feel like it is therapy for both the body and mind. Book her, you will not be disappointed!!

Honestly- amazing. One of the best massages I've ever had. Ragena finds a way to be gentle and…read morestrong all at once, carefully working out all of the knots to allow your body to heal. I give her my highest recommendation!

I was a client of Jointfull Massage for approximately 3 1/2 years and, for much of that time, a…read morestrong advocate for the owner, Ragena Travis, and her services. I referred other clients, spoke positively about my experience, and routinely prepaid $2,000-$3,000 at a time because I trusted the relationship and expected it to continue. In December 2025, I exchanged appliances for additional prepaid sessions valued at approximately $3,500. Given our history, I trusted those services would remain available for me to use. Unfortunately, I did not put the terms of that particular exchange in writing or establish specific guidelines regarding scheduling, transfers, refunds, or what would happen if circumstances changed. That became significant when my professional schedule and increased need for therapeutic massage required greater flexibility. Jointfull had a 48-hour cancellation policy, which I followed when conflicts arose. The larger issue became availability. As a solo practitioner, Ragena's schedule became increasingly full, and alternative appointments could sometimes be 30, 45, or even 60 days away. At the same time, I was expected to maintain a standing weekly appointment that often did not align with my schedule or therapeutic needs. Ultimately, my ability to reschedule through Square was blocked. I tried several ways to resolve the situation. I asked to transfer my remaining prepaid sessions to another existing client whom I had originally referred, and I offered to receive repayment over time rather than requiring thousands of dollars to be returned at once. Those alternatives were declined, and I was told I could only use the remaining value through services. The dispute ultimately resulted in litigation, and the court ruled in Ragena's favor. An important lesson for me was that I had relied on our long-standing relationship rather than documenting the terms and protections of the approximately $3,500 exchange in writing. I was UNABLE TO RECOVER most of the value associated with the remaining unused services. I respect the court's decision. However, the legal outcome does not change my experience as a consumer. After approximately 3 1/2 years as a loyal client, advocate, and referral source who routinely prepaid substantial amounts, I was extremely disappointed by the lack of scheduling availability and our inability to reach a workable solution for services I had already paid for through an exchange of appliances she has had in her possession since Dec. 2025. Based on my personal experience, I WOULD NOT USE THIS PROVIDER again and WOULD NOT PROFESSIONALLY RECOMMEND HER. If you are considering a substantial prepaid arrangement, I strongly recommend getting everything in writing--especially scheduling flexibility, recurring appointment requirements, rescheduling restrictions, transferability, and what happens to unused prepaid services if circumstances change. For therapeutic services where scheduling flexibility and continuity of care matter, I would also personally consider a team-based practice with multiple providers, not Jointfull Massage.

When describing Janet I always tell people that she an angel with wicked hands. Janet works with…read moreyou prior to jumping on the table to identify your areas that need work. She is conscious of the pressure of her touch and adjusts based on your comfort level. Janet is also certified in kinesiology, which makes her the perfect therapist for high performing athletes including my teenage daughters. If you're looking for a massage therapist that is customer focused, she's your girl! A+

Thank you to this Gem of a massage therapist who not only got me in last minute but worked magic on…read morea stiff neck. Thank you Janet.

I have been experiencing sciatica pain in my leg. A massage from Laura helped immensely! Laura…read moreBaranyk-Morales is kind, considerate, and helpful and the ultimate professional in dealing with my pain. In addition to alleviating pain symptoms in my leg, Laura gave me the best full body massage I have ever received! I would highly recommend Laura as a massage therapist.

I have been getting massages for over 10 years at various locations and Julie is the best massage…read moretherapist I have ever seen. She manages to relax the muscles better without the roughness of other massages I have had. She also teaches her clients stretches and ways to breath/move so they get pain less often and need to come in for massage less often.

While visiting friends in Wisconsin, I was lucky enough to get an appointment with Massage…read moreTherapist Julie. She is AWESOME. "Peaceful Presence" is the perfect name for her business, because that is exactly what she is...a peaceful presence. Prior to the massage, she asks all the right questions about health issues, areas of stress, etc. She is empathetic and intuitive, enabling her to hit those "just right" spots. Even better, for someone like me who is always cold, she has a HEATED pad under the massage table sheets!!!! I was cozy warm and comfortable throughout the massage. I cannot recommend her highly enough.

Got an incredible foot and calf massage here! This place is not fancy, no flares - and that's okay…read morebecause I just want a great massage! They're very nice and you just need to tell them exactly what you want (even if it's during the massage) and they'll happily adjust. I'll be back!

Give the customer the kind of massage they ask for not doing it the way you want to the girl was…read morenice and everything but didn't do as I asked