Their work is misshapen, off colored, causing my jaw to 'pop'. I cannot eat, I must wear a C-collar to sleep, and my ears ring. The patient care coordinator, Lori Shapiro, had the audacity to call me up after their botched work and my reports of pain to ask me in a sing-song voice "Are you having fun?" My disability was triggered I yelled "These crowns are falling out of my mouth!". Lori hung up on me. I had contacted her about a crown falling out 24 hours after they placed it and I was experiencing terrific, terrifying pain in my neck, my arms going numb, and a pain shooting up and down my back. She refused to have the correct provider see me even after asking multiple times; verbally and through many emails asking specifically to see the Prosthodontist. I was seen by a Periodontist. I am disabled and shared this with Ms. Shapiro. I am a front-line worker, a Registered Nurse, and Lori has exacerbated my disability, which I developed in the line of duty. When I arrived at the dental clinic to have the crown recemented and was met by police. The lack of customer care is atrocious. This past week I have travelled over 2200 miles to attempt to get this work corrected only to be dropped by the clinic in the middle of treatment. They placed an implant and told me to find someone else to complete the work. They refunded a portion of what I gave them, but it does not make up for the horror-stricken experience. If you value your health or the health of your loved ones, especially if they are disabled you will most likely be treated with animus. The patient care coordinator's conduct can only be described as criminal and amoral. Lori did not share my information with the provider-Dr. Moran, who was working outside of his scope of practice, and she proceeded to blame me for the problems created. She shared with me she is not a dental health professional. I know from their staff Lori receives commission for each person she brings into the clinic; she must get a premium if they see Dr Moran. I realized how avaricious and corrupt this woman was when I arrived at the clinic and was invited into a darken office a man with a side arm watching me. I was asked to go into a back office to sign a letter indicating I was being given a partial refund and was told they are not continuing with their care. Only after I question and pleaded for them to recement the crown back on did they do it, otherwise I would have been left with an exposed tooth. The office administrator insisted he knew nothing about me asking for the crown to be cemented. Once I signed the letter employees appeared from everywhere, the lights went back on, and Lori could be seen scurrying into a back office. The staff was calling out for her as she disappeared into a back room. Two police vehicles were outside waiting and watching. Dr. Moran was kind, I honestly believe he is a caring and thoughtful doctor. He did his best to accommodate me but was working outside of his skill set. I have had him place a crown before in 2018 which was amazing and was the reason I returned. However, in the end he had to refund $3400 out of his personal checking account because this unscrupulous woman did not do her job. She kept insisting "He's the best" and reassured me Dr. Moran was the right provider and not Dr. Nevarez, the Prosthodontist whom she did recommend in one of the emails. I do not believe she shared any of these emails with Dr. Moran because on our first meeting he asked me "What are we doing?" She is a liability to an otherwise wonderful practice. Do not trust what she says because it is not what will occur. I had posted an earlier review which she promptly called and used coercion to have me remove it telling me Dr. Moran would not complete my implant if I posted my experiences with their dental care. I removed it as she insisted, and it did nothing to aid me. read more
