IF I CAN GIVE NEGATIVE TEN STARS I WOULD!!!!! PLEASE READ…read more
This was one of the most nerve-racking appointments I've ever had. From the moment I arrived, the front desk person and manager, Sandy was hostile. Overall the appointment was demeaning, and genuinely disturbing, especially for a place claiming to provide mental health support.
I arrived for my 10:30 appointment for medication management, something my therapist strongly recommended. I expected compassion and professionalism. Instead, I was met with a level of disrespect and incompetence that left me completely shaken.
From the moment I walked in, the receptionist Sandy acted like my presence annoyed her. She offered no direction, no welcome, and no basic courtesy. When I told her I needed to fill out the intake forms in-office, she behaved irritated and dismissive.
I filled out their digital packet not once, not twice, but three separate times, each time fully completing it -- only for the system to invalidate everything. When I brought it to the desk, Sandy gave me attitude every single time. She refused my multiple requests for a paper version until I basically had to beg, and even then she handed it over with a smirk, making it clear she thought helping me was some kind of burden.
After I returned the forms, she asked for my ID. When she finished scanning it, she threw my license across the counter, letting it bounce off the papers. That was the moment I told her she clearly had an attitude problem.
When I asked how to file a complaint, she smirked and said she was the manager. I asked to speak to Amy Waldman, the provider I was scheduled to see. Sandy told me Amy "only sees patients," implying that because I dared to hold them accountable, I suddenly wasn't one.
She went behind the counter and loudly talked about me -- unprofessional, inappropriate, and embarrassing -- and when Amy came out, she didn't ask if I was okay, didn't de-escalate, didn't show any professionalism. She opened with, "What's the problem here?" Sandy kept interrupting, talking over Amy and over me, until Amy finally told her to stop.
Then Amy -- instead of addressing the behavior, apologizing, or showing any concern -- simply asked, "Do you want the appointment or not?" Absolutely no accountability from either of them. None.
This nightmare lasted over an hour and fifteen minutes, all while I was there seeking help for my mental health.
When I asked how I could file a formal complaint, Amy told me, "This is my business, you can take your business elsewhere."
And that told me everything I needed to know.
After leaving, still shocked, I looked up their reviews on Zocdoc, Google, and Yelp -- and sure enough, there are multiple negative reviews saying the exact same things I experienced.
Seeing those reviews confirmed that what I experienced wasn't a one-off -- it's a pattern.
I will be filing complaints with the Better Business Bureau and the Board of Medicine. No patient should ever be treated the way I was treated, especially when seeking mental health care.
Avoid this office at all costs. The behavior here is unacceptable, toxic, and harmful.
