Dr. August is an incredible doctor. She delivers 99% of her patients, and that is unheard of…read morenowadays. She is trustworthy, kind, intelligent, empathetic, experienced and knowledgable. I wholeheartedly trust Dr. A with my life and the lives of my babies. It has been a privilege to have had Dr. August deliver all of my children, and to have had her unwavering support throughout my pregnancies.

Dr. August is amazing. I just had my newborn on New Year's Day and my 9 months spent at her office…read morewas very nice. They are very organized and have a welcoming staff. It is very clean too! Dr. August is my OBGYN and she walked me through my first pregnancy. She helped deliver my baby and I am extremely happy with the way things went. She had answers for every question! She made me feel comfortable which made for an easier delivery. Not to mention, my relatives had recommended her and she had also delivered their children years ago. I had my check up post delivery and I had to give her a hug and say my thanks because I was just so happy with the outcome. If I had to do it again, I wouldn't change anything. I highly recommend this OBGYN office.

Always been great place for me. My family members have been treated well. Doctor diagnosed…read morepneumonia, and treated my fiancée with two antibiotics. Finally he got better. Primary Care said he was fine. After 6 weeks of suffering, he got better from antibiotics.

I was told to sign off on a blank electronic pad for an "annual patient update" so I could get a…read morecancer test - w/o being told what was in a form that turned out to be 5 pages long (in Sept. 2025) and that stated the patient would "agree to all tests and all treatments for myself and all my dependents" into perpetuity. When asked if I could please just sign off on the cancer test, they said no -- I had to sign off on everything in the (initially undisclosed) document. So I was refused the cancer test. When I asked why I couldn't just sign off on my doctor-ordered test w/o agreeing to all of the above, I was told, "Because that's what the Legal Dept. wants now." So no more "patient-centered" care - but rather "profit-centered" care. Hence - beware. Don't sign blank electronic pads - get the hard copy and read every single line.

CHAOTIC MANAGEMENT and SURPRISING BILL. I had a referral…read moreletter from my PCP, gave it to Dr. Wu's office on the day of visit, and also made my copay. A month later, I received a surprisingly full bill from the Hallmark. The bill wrote they "do not have a valid referral". I called the Hallmark billing dept, and was told to contact my PCP, confirm the referral in file, then request Wu's office to submit the referral and the bill. After several looped call, Wu's office refused to do so, just said "they DONT do referrals, DONT do billings". So what do they do? How come I received the bill if they don't do billings? Really awful services, so irritating. I kept asking Wu's office and they finally admitted that they had the referral letter in my profile. If they do nothing, shall I just do nothing as well?

I love NP Paige. She gets five stars. She is empathetic, has great bedside manner and truly cares…read moreabout her patients. Everyone on the phone is also lovely, hard-working and cooperative. I never have a problem calling in or calling the nurses to ask a question. I hesitated writing this review, but I feel like it's important people are informed about the treatment they may receive from the front desk staff here. Not only is the staff openly cold and brusque, their process and demeanor aren't the greatest. I would give the staff and the way the patients are processed one star. I have a lot of health issues so I'm at a lot of doctor's offices. I have been at least to ten different specialists, my PCP, a dentist and oral surgeon this year alone. Yes. At these offices, if I have a scheduled appointment, I show up at least fifteen minutes early to fill out paperwork, deal with insurance information, and the person at the front desk has no problem with intake or even saying hello. Their set-up is just bizarre and seems mildly against HIPAA or something, as you have to write your reason for visit on a sign in page that anyone can look at next to your full name. I default to overtly polite and reasonable to a fault in clinical settings. Once I had to wait over an hour for my scheduled appointment because of their sign in system. It was really early in the morning and as I approached the front desk to greet the dark-haired staff member, she grumpily pointed to the sign in sheet and cut me off mid-sentence - "sign in please." (Again, I've been subjected to this treatment at least three or four times. I once even saw her talking to another patient so I figured after she was done I could at least say good morning, but I was cut off mid-sentence again.) I lifted the plastic covering the sheet of paper, signed my name and reason for visit and time of arrival, then sat down in the narrow waiting area. I was fifteen minutes early. Fifteen minutes passed and I was not called into the appointment. Fine. Twenty minutes passed, I figured they were backed up. Ten more minutes, nothing. I see my NP come in and take another patient. I figured maybe I was double booked and the other patient had a more important issue, so I didn't say anything. After forty minutes of waiting, the front desk person came up to me sheepishly and asked when I got there, had I been there the whole time? Yes, I signed in on the sheet. No apologies, nothing. The staff member coldly laughed and looked at the sheet, and I guess the first page had stuck to the plastic and I ended up signing in on the second sheet and she didn't say my name. She said nothing else about this, no apology, and took my insurance information. When I got back to my seat, I wasn't able to hold back my tears at that point and began crying, trying the best I could to not cry and alarm other people around me. I hid my face with my sleeves and made use of the tissues. I was sick, in extreme pain from my chronic illness and extremely vulnerable, fed up with the extreme hurdle it seemed to be to simply be able to give my name and verify my insurance information (which I have to do every time I go to the office?) with the front desk and give them my co-payment. Again, having a chronic illness and chronic pain is really not a great time and having to go to at least three or four doctor's a week is enough of a pain - the mistakes, cold attitudes and being unable to even exchange basic pleasantries with the person you have to see once or twice a month to get access to care doesn't really help. When I finally got in to see my NP over an hour after my appointment was originally scheduled, I apologized profusely *to her* and explained I wasn't an hour late, that I was actually fifteen minutes early and I had signed in on the wrong sheet or something. She apologized to me! The multiple visits I've had where the staff has made me feel completely unwelcome and stupid for even deigning to enter the practice has actually compelled me to book elsewhere and I have an appointment somewhere else next week for my issue. I have to go in to sign over my medical release forms to my new doctor and I'm not looking forward to trying to explain while being cut off that I don't need to sign in, that I simply need to write a signature on a form.

I had called on a Thursday afternoon b/c my kid was sick. Was told I need a same day appointment…read moreand was offered one for the same day. We couldn't make the appointment due to traffic. After explaining our concerns to the "triage" nurse she told us we would need to call back the next morning to request a same day appointment. Seeing it pointless to go through all the details again and waste the opportunity form our kid to see a Dr. the "nurse" dictated their same day appointment policy to me stating "We don't allow sick visits to be scheduled in advance because sometimes the kids get better and don't have a need to come into the office. You'll have to call back tomorrow morning to get a same day appointment. Our phones open at 8:10am sharp and you'll be able to schedule the appointment." She also had to advise me that all Dr.s have a Friday morning meeting that goes until 9:30am. She looked and saw that our Dr. had time for an appointment in the morning but refused to schedule it for us because of their sick visit policy. No exceptions. When I called at 8:10am their phones were not on. By 8:20am the phones still not being turned on but I was able to get in touch with their on call service. They took my information and told me I'd get a call back within the next 5 minutes to schedule the appointment. I was never called and decided to call back and request a same day appointment again. I was again transferred to their "triage" line and had six calls ahead of mine. Slowly the number went from six to four but that's only because the other callers decided to hang up instead of wait. I wrote this review in the time I was on hold and continue to hold. Through my experiences at other medical providers this office stands out as disorganized, provides misleading information to avoid doing the work and total lack of regard for patient's schedules or medical concerns. My advice would be to the office manager. Review how your office sets up sick visits. Implement a no show policy that changes for the now show. Your lack of understanding and urgency for patients that are sick to protect your schedule is unacceptable. I'm still holding after 30 minutes for the "triage" line after being told "Oh yea, we have plenty of staff here to help you in a timely manner." Turned out they don't have any morning appointments available as they said I would get yesterday. Due to their incompetence and policy we've wasted our day. Parents are now late for work and our kid missed the entire school day.

The most incompetent bunch of doctors and caregivers I've ever encountered. Nice people, but we…read moredealt with multiple instances of complete negligence and lack of care that almost cost our son's life. We saw multiple doctors in the office over the course of a couple weeks, and they downplayed any questions we raised as non-issues and instead of actually doing their job, they chalked up things like extremely high repeated fevers as the result of our son being "a fever baby." That was not the case, and if we didn't bring him elsewhere because we didn't trust the response, he could have died. Go anywhere else. Can't give zero stars so they get one but I wouldn't trust them with caring for a house plant.

I love the North Shore Birth Center. Really…read more For the first half of my pregnancy, I was going to my OB (who is fabulous!) because I wanted to make sure I was not going to be high-risk, etc. But from the beginning, I knew that I did NOT want a hospital birth so I was planning on switching from my OB at some point. I just wasn't sure to where. I debated back and forth between homebirth midwives, the Cambridge Birth Center, and the North Shore Birth Center. And ultimately, I ruled out homebirth just because my insurance wouldn't cover it (something that really really pisses me off). I went for a meet and greet night at the NSBC and they had me at hello. From 20 weeks on, I met with the midwives on a regular basis. They were all super friendly, and by the time my due date was imminent, I had met with all but two of the midwives at some point. A week before my due date, I went into prodromal labor and spent 12 hours there before things stopped progressing and they sent me home. But the midwives with me that night were so incredibly supportive and helpful, so I knew when the real thing actually happened, I'd be in good hands. They even called me a few times during that week to see how things were going. The following weekend, I found myself back at the NSBC, this time in active labor. Luckily I was once again with the midwife with whom I felt most comfortable, since I had met with her more often than the others. I got to the NSBC at 2:45 a.m., and by 11:15 a.m. I had myself a baby. The midwives who attended my birth were absolutely wonderful and I couldn't have asked for a better birth experience. They really helped me have the birth that I had envisioned for myself. It was a very difficult experience, but it was rewarding and I felt on top of the world by the time things were over. A few days later, I ended up back in the hospital because of some serious post-partum complications, but again the midwives were so wonderful. They visited me every day, answering my questions openly and honestly, and they never let me feel like I was alone during the most trying period of my life. I feel so lucky to have had my daughter in such a positive environment with such fabulous women at my side. And if I ever have another child, I can't imagine going anywhere other than the NSBC.

My wife and I just had our first child (a daughter - 6lbs 15oz). From a husbands point of view, it…read morewas such an amazing experience I have to let others know. Part of me wants to just keep this place a secret so we can go back and not have to worry about crowds but if I did that I wouldn't be able to sleep at night. My wife, prior to going to the birthing center, had seen a midwife closer to our home in western, Ma. Not comfortable with the place we were going we started to search out another birthing center that was encouraging of natural births. My wife really wanted to do a home birth but I was personally not fully on board with that and our insurance wouldn't cover it. After searching all over we found the North Shore birthing center. A reason it took us so long to find it was that it was over an hour and a half away from our home. Upon calling, the person who answered told us that others had driven further and that for a first child it shouldn't be a problem. We made the treck and went to at least check the place out. The staff are incredibly welcoming and friendly and make you feel like you are part of their family. The birthing center is a small house next to the beverly hospital and has 2 rooms set up for delivering (aside from the several rooms for check ups and appointments). One of the rooms has a large tub for water births. The rooms are average in size but are set up more like a regular room in your house instead of a hospital looking room. We went for the last 6 months of my wife's pregnancy for all routine checkups. We both met with about all the midwives that were on staff. Our baby came a few days after the due date. The delivery process was absolutely amazing and so different from the many stories we have heard from people who go to hospitals. So many people told my wife she was crazy and there was no way she could have a natural birth but with the midwifes, knowledge, patience, and encouragement she did it... and is very happy about it! I believe the reason it was such a great experience has a lot to do with the midwives knowing how woman's bodies prepare for birth and know the timing that things happen. While in labor both Karen and Amanda were the midwives on duty. Instead of rushing things and giving her undue pressure for no reason, they let nature take it's course. To me it's a shame more insurance companies don't point people back in this direction of midwifery and natural births. It would not only save the medical industry lots of money, I believe a lot of woman would have a much better view of child birth, and most importantly - woman and babies would be a lot safer! Honestly, places like this deserve a different scale for a review. I would give them 10 stars

Entire office staff is useless and could care less about patients. Unfriendly, not personable…read more IF YOU WANT TO LIVE, GO ELSEWHERE

This place is a joke. My mother spent last weekend in the hospital for walking pneumonia and this…read moreoffice called her for a follow up and when my mom went in for the appointment the girl who saw her told her she had no idea what she was in there for and didn't even listen to her lungs. Basically told her she couldn't help her. I've been after my parents to find new PCPs because this office always seems to jerk them around but it's more convenient for them than heading into town. What a shame. Save your energy and health and find someone else.