We have been using Novak for years. They have done a consistent great job. I have no idea why people are complaining, if you have a service issue, you just call and they will immediately fix it. read more

I too was a former Ace Garbage customer. Novak has missed picking up our garbage and recycling multiple times. Yesterday I called stating that they missed us and most of our block. The woman on the phone line was rude stating we didn't leave the can far enough on the road as they have automatic trucks and drivers won't get out to move the bin. I tried to explain that none of this was ever discussed with us a transferred customer. She was unpleasant and stated it was our fault and would not be sending anyone out to pick up our garbage because the driver took a photo. I called back this morning to cancel our service and the person on the phone was just as unpleasant and really couldn't care less that they were losing a customer. My advice to anyone looking at this company would be RUN. RUN FAR. RUN FAST. read more

I was a former Ace Garbage customer. When they handed their business over to Novak, I cancelled right away. That was the first part of June. Yesterday, I got a letter from Novak regarding my bill that is due to them. Today, I got an e-mailed bill. I am NOT a Novak customer. They have no authority to be billing me! I spoke to an agent on the phone, and she said that letter went out to all Ace Garbage customers. I guess they think that they can just bill us, even if we cancelled our garbage service and they are not picking up our trash. I did have Novak years ago. I fired them because they drove by and never picked up the garbage. They billed me then, too. They are running a shady business! read more

if i could leave no stars i would, major billing issues after they took Ace garbage over, VERY rude office help, on hold over 10 minutes each time i called...so for me its NO WAY NOVAK read more

Novak is a joke. Right off the bat I will be very clear I work at the Sioux Falls landfill. The drivers are absolutely horrible. They will literally drive out of the pit stop in the middle of the roadway in the dump directly where the public enters and scrape trash off their trucks leaving it all over the road. No other company pulls this crap Novak just doesn't give a damn. The drivers are rude they have a horrible reputation for a reason and I can promise the 2 5 star reviews they have 100% must be the ladies working the phones which just happen to be just as horrible as the guys driving the trucks. The company is bad news there are several other options and I promise ANY company is better than Novak. read more

We love Novak! they work with us no matter what the project or adventure we get ourselves into! dependable, affordable, excellent service!

This company runs a scam where they say that you only pay for garbage service and your recycling pick up is free. Sounds nice, but what it means is that if they miss your recycling pick up they wont be back for a month to pick it up because recycling is only picked up every other week. I've been a customer for a decade but I'm quitting. read more

Horrible service. Expensive. Made up random reasons as to why they couldn't pick up my trash or service our street. Quit service after only 16 months. Avoid this trash company if you can! read more

Customer for 15 years. Few complaints over the 15 years except regarding my having to call them to find out issues such as why they have stopped picking up and found out they want it out to the curb when they had been walking up the driveway previously. Weather is bad and holidays so they don't show up out here so they can take better care of Sioux Falls and drivers can go home. Again I called and argued not my problem. Nothing other than sorry for the inconvenience no refund nothing. When receptionist smarted off to me that was enough. Dropping and finding another service. read more

Horrible company and horrible service. Also requested for service to end and they haven't picked up their cans likely trying to charge me more but I will not pay past notice of request to dc services. read more

We have used Novak for years and have had nothing but great service. Very dependable and easy to contact when we use a vacation hold. The gal answering the phone is pleasant and can handle any questions and the drivers never miss a beat. read more

The service itself was OK, but when we moved and cancelled the service Novak continued to bill us. Ultimately, they even billed us for the trash containers which they had PICKED UP two months earlier. Poor record keeping. Watch for errors. read more