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    Nova Home Loans

    3.7 (3 reviews)
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    9 months ago

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    Ask the Community - Nova Home Loans

    Academy Mortgage - Yuma

    Academy Mortgage - Yuma

    (9 reviews)

    The reason I am posting this review is that I found it highly unprofessional to be contacted via…read moretext through an office worker on behalf of the loan agent to discuss if I was interested in refinancing. Additionally, I do not have a mortgage through this company and it has been nearly 7 years since I have been in contact with them. It immediately sounded fishy (I Googled the phone number from which the text came and it was from an out of state number and I could not find anybody by a matching name that was connected with this mortgage company and location) so I reached out to the the specific loan agent to give him a heads up and he quickly replied that it was not a scam and he actually requested the associate reach out to me. I'm thinking they may have just needed busy work for somebody to go back into files and find contact information of somebody you spoke with 7 years ago who never even had a loan with your office. Who does this? Highly unprofessional and kind of sketchy. Hopefully corporate will see this and address the situation.

    My husband and I were fortunate enough to work with Rosa and her team. Rosa was so patient with me…read moreand never once got an attitude or treated me nasty when I got frustrated, not understand where numbers were coming from. That to me showed alot of her character and her skill to communicate correctly to assess the problem. Everyone I spoke too in her team were all so nice and answered every question I could come up with and got back to me in a timely manner regarding requested information. Even after closing on our home I am able to reach out and get a quick response and its made me feel so relieved to know I don't have to fight to get questions answered.

    Nova Home Loans - mortgagebrokers - Updated May 2026

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