I think I've written, collectively, maybe five reviews in my whole life and they've all been five stars. People can have a bad day, and I never want to cast negative light on a small business, but this experience warrants a review.
I ran into the store quickly with my 3 year old for some raw products and side dishes for dinner ...a super quick $100.
When I got home 15 min later, I realized one of the items I had been carrying around the store was not in my bag.
Since I had gone there particularly for that item, and specifically remember taking it out of the refrigerator when I first got there, I wanted to call and make sure they could put it aside for me if I had been charged for it OR that I hadn't accidentally left it out in the store not refrigerated and unnoticed.
Since I wasn't provided with a receipt, I didn't know, but I did know that I took it out of the refrigerator and placed a few things on another table near the register as to not block anyone while still grabbing and dashing!
Charged or not, I felt I had left it out somewhere and wanted to make sure it got back to refrigeration and didn't go to waste!
You'd think this would be a simple conversation with the store owner.
So I called the store to let them know. I tried to explain that I'd gone up to the counter with raw creamer, but it didn't make its way into the bag, so I wasn't sure if I was charged for it or not but it should be somewhere around the cash register area regardless!
The owner curtly interjected while I was mid sentence that she did not charge me for creamer. I tried to explain again that I had taken it out of the refrigerator and she might want to check on the table with the soup containers bc I had placed things there before getting to the register. I wasn't trying to argue that I had paid for it.
Her response was, "we did not charge you for creamer. Do you understand that??"
I am not exaggerating, she said it just like this! To a customer!!
Very shocked at her response and tone, thinking there must be some huge miscommunication, I tried explaining again that I was positive I had left it in the store, out of the fridge, regardless of being charged. And told her where I thought she should l check.
I thought for sure this would resolve the conversation and it could end on a good note. I was not being confrontational at all b/c there was nothing to argue about!
She then accosted me again and told me I did not "get charged for creamer" and then HUNG up on me!! The OWNER!! Acted like this!!! Over a customer trying to tell her she left the creamer out!
Such a disappointment as the store was a great resource for me. I absolutely love supporting small businesses and local farmers, but can improvise elsewhere after this experience. read more