DO NOT UNDER ANY CIRCUMSTANCES USE Curtis Boyer or American family insurance! First Curtis is a…read moregossipper that will collude with cops, adjusters etc offering to prosecute you so they don't have to pay a claim. You think he's a great guy , until your lowest moment then his true colors shine through. Talking to officials from your fire disaster to sink up stories and him agreeing to prosecute but worse than that when called to file a claim he only wanted to know about the hot gossip. THROW YOUR MONEY AWAY BEFORE TRUSTING HIM OR AMERICAN FAMILY

From the owner: As your local American Family Insurance agency in New Haven,MO, we'll work with you to inspire and…read moreprotect your dreams whether you're purchasing a car, buying a new home, starting a small business or leaving behind a legacy with life insurance.

I have been with State Farm for many, many years and they cover my home, car, and boat. I have…read morenever had a single claim, until last week. As I was reading Dann K's review below, it almost mirrors my experience. I live in a small neighborhood, and I estimate that at least 70% of them have also filed a claim for hail damage to their roof. As I look out my window I see my neighbors with new roofing supplies on their roof, ready to go after a swift and efficient claim to the competing company, Safeco. I had a roofing company come out to look at my roof. I went up on the roof with them and saw that there were many impacts. The roofer told me that it was fairly extensive. Since the hail damage, there has also been a leak that was affecting the living room. My claim to State Farm, however, was denied. The claims adjuster went over her findings but seemed a little rushed, as she told me that she was heading back home to have wine with her neighbors. It was a beautiful Friday afternoon, but really? That was more important than taking time for a customer with a loss? In all of these years, I have talked to my agent ONCE... Once! That was while signing me up for the State Farm policy. Since then, there has been nothing. After my claim was denied, I received a call from the agent's office. I thought "great! He is finally getting around to speak with me." But no, that was an office member, who was very nice and listened to my concerns. He told me that he would speak to Mr. H. The next morning and have him give me a call. I got that call the next morning from the same person. He said he did in fact speak with my agent Mr. H. And that he simply referred me to the claims adjuster. This felt like a slap in the face. He offered to have the agent contact me, but I declined - Why bother? This staff member should not have to - The agent should be there for his customers. I have no idea what I have an agent for, and this leaves me with a terrible impression of the company. In fact, the roofer told me that State Farm typically turns down 90% of the claims for this kind of thing. This is extremely disappointing. Given all of this, I am very concerned that State Farm would not be there for me, should there be a loss (I sure hope not) in the future with the home, boat, or car. I will contact their corporate office to let them know about this experience, as well as ripoffreports.com. Since State Farm was not here for my loss, I will be going to another company such as Safeco, which stood by their customer during a loss.

Been with State Farm for 13 years, never a call from Mike or anyone else at their office checking…read moreon service etc. Had 1 auto claim in 13 years and they didn't cover the $500 towing charge. Just had hail damage to our roof which was verified by 2 different roofers and State Farm denied claim stating it was wind not hail damage. Several neighbors with damage from the same storm had State Farm and were told the same story and denied claim. Other neighbors, who didn't have State Farm, were getting their roofs replaced with full coverage. Completely worthless agent, did nothing to assist in the claim or any other claims we had, just referred us to corporate. Don't get sucked in by their low prices, which we found to be not so low once we shopped around and fired them.

Rachel is SO on it! She patiently helped me work through the differences between policies from…read moredifferent companies when I was deciding to switch our home & auto insurance, even though there was no guarantee I would switch to State Farm. She always responds quickly and is super friendly. As a bonus, we love that State Farm doesn't have breed discrimination, which is something we came up against over and over again since we have a rescued pitbull. We are so glad we made the switch to Rachel's agency!

Harassing people online is absolutely disgusting. I would not get insurance here. There are lots of…read morebetter insurance providers that don't harass you.

I have been dealing with insurance offices since the 1980s, from Asia to Europe. Not all American…read moreFamily insurance agents are good, as I have found out! But I have known the dear lady Raylene since, I think before the mid 1990s and she has proven herself to be the best of all agents! One time I had a claim on hail damage, and she handled that like a pro. Besides being a great and knowledgeable insurance agent, she is so much more than that! She has helped out with small to big things and not just insurance related. Things like having a stain in something and being a lady of prayer. Plus helping out those in need! Even to her own detriment. It's a good thing Raylene has a strong heart! Many times I see her doing 3 things at the same time! She is on the phone, the computer and signaling someone else, simultaneously! She also has a good office staff, as she encourages us, she encourages them. And if a staff has trouble, she helps them find a more suitable job. She learned well from a very good, long-time agent, her farther, Kenny Lionberger! He was also very well liked and highly respected! And like she will be, he is really missed! I did have the privilege of knowing him! I believe Raylene is known by many, as Miss Lionberger. I have done some checking with other insurance companies, but they seem to come out about the same, or more $. Even after checking out those who have the slick advertising, that they are so cheap. They might start out a little cheaper, but for just a short time, then the rate jumps! And I've heard problems with claims service with some other companies, like Farm Bureau and Progreesive +. About the company saying, "like a good neighbor". She goes above that! Would have liked to had Raylene in my Army Platoon!!! But she would have probably been in the officer ranks. Though she actually does deserve to be saluted! January 2026, Rooster Cogburn.

Where do I start? They are the most amazing people to deal with. The office staff is spectacular…read more They always greet you with a smile and its like going into Cheer's they always know your name!

Kevin goes above and beyond for his clients. He is a hard worker and wants the best for people. He…read moreis also a really great guy. My husband and I highly recommend Kevin as your agent.

From the owner: MO-8057387 Positively Impact People's Livesread more

The phone kept disconnecting and then when I emailed the email on your website, it kept rejecting…read moreit. I was not able to make contact.

If only there were more than 5 stars ... Patricia would earn them all ! I have had the pleasure of…read moreknowing Tricia for close to 10 years, mostly professionally but have come to admire her as a friend as well. I can without a doubt or moment of hesitation say she is one of the most outstanding, thorough, dedicated and accomplished women I've been fortunate to have met ... from the first day she wow'd all with her capabilities and ethics. I too was in the insurance field but recently needed her assistance for my personal needs and she came through, as I knew she would like a true champ! She has a passion unlike few others and will get it done, and done right! I recommend Patricia and the Senn Agency with 2 thumbs up, put your trust right here!