Very responsive and informative. After 10 years with another insurance agency, I made a change.read more

Parents have always used Julie Meyer's StateFarm and now that I'm old enough I use Julie Meyer's…read moreStateFarm for all my polices. They are always just a phone call away to answer any questions I might have for my policy. Would recommend to anyone!

Oscar and his group are absolutely amazing! They go above and beyond for their customers. My family…read morehas been through two car accidents in a relatively short span of time, and he has been beyond helpful making sure we understand the process for getting our car damages assessed, as well as going so far as talking to the rental car agencies on our behalf to make sure everything is clear. I highly recommend choosing Oscar and his team for your car insurance!

From the owner: "The experience was so quick and easy. The agency was able to save me a ton of money. The…read moreemployees were very pleasant and helpful!" James R. "Oscar goes above and beyond to make the insurance process go as simply as possible. Absolutely a great guy to work with." Dianne R.

My parents had State Farm Insurance and my husband and I followed. Jim and his staff are always…read morefriendly, professional and helpful with any questions that come up. They respect and appreciate their customers. highly recommend.

Jim was my agent for years. I moved to sunny Florida 7 years ago and miss the professional service…read moreI could always rely on. Jim and his staff had my back on my personal insurance. And, when it was time to insure my business my State Farm Agent was very reliable. Highly recommend.

From Matt to Dana, Alexander Insurance Agency offers unmatched brokerage services in the area…read more I have used them for Auto Insurance since I was a teenager. When I bought my first house with my husband back in 2011, we switched to a multi-policy for Home and (3 vehicle) Auto Insurance. When we became out-of-state landlords in 2013, she helped us through the tiny changes required when switching to a dwelling-only policy. And for the one car accident we were involved with years ago, she also counseled us through this hellish process too! Through it all... seamless transactions, thorough documentation, and the utmost willingness to educate me along the way. And may I even be unprofessional here and say prompt AF!? I thought I was fast!! But here's the thing, Dana's service didn't stop with my Missouri policies. While she couldn't insure my Renter's Insurance policies in the other states I've lived, she absolutely still held my hand when I ran into issues with other insurance agencies in CO, NY, and CA. Sometimes all it takes to solve a problem is a bit of guided expertise! And for 8+ years while living on the road, that's what she did! So you better believe when we made the abrupt decision to move home to Lake Saint Louis, Dana was our first call to discuss our new Home Insurance policy. And even after we closed, we had to make a quick change to expand coverage into an Auto policy within our first week, and what a breeze!! I just can't say enough!

Matt is our agent and always takes excellent care of our insurance needs! Everyone at this agency…read moreis kind, caring and eager to help us get the best insurance at the best price! Highly recommend!

I called to get home insurance quote and barely started the process as they were very upfront and…read moresaid they can't offer lower cost for us since they start out at higher coverage. I appreciate the honestly and not wasting my time just being super straightforward.

Lori found me a great quote ! I just bought a new car and I just wanted to take a minute out to say…read morethank you Great costumer service ! Michelle Hammers

I have been with State Farm for many, many years and they cover my home, car, and boat. I have…read morenever had a single claim, until last week. As I was reading Dann K's review below, it almost mirrors my experience. I live in a small neighborhood, and I estimate that at least 70% of them have also filed a claim for hail damage to their roof. As I look out my window I see my neighbors with new roofing supplies on their roof, ready to go after a swift and efficient claim to the competing company, Safeco. I had a roofing company come out to look at my roof. I went up on the roof with them and saw that there were many impacts. The roofer told me that it was fairly extensive. Since the hail damage, there has also been a leak that was affecting the living room. My claim to State Farm, however, was denied. The claims adjuster went over her findings but seemed a little rushed, as she told me that she was heading back home to have wine with her neighbors. It was a beautiful Friday afternoon, but really? That was more important than taking time for a customer with a loss? In all of these years, I have talked to my agent ONCE... Once! That was while signing me up for the State Farm policy. Since then, there has been nothing. After my claim was denied, I received a call from the agent's office. I thought "great! He is finally getting around to speak with me." But no, that was an office member, who was very nice and listened to my concerns. He told me that he would speak to Mr. H. The next morning and have him give me a call. I got that call the next morning from the same person. He said he did in fact speak with my agent Mr. H. And that he simply referred me to the claims adjuster. This felt like a slap in the face. He offered to have the agent contact me, but I declined - Why bother? This staff member should not have to - The agent should be there for his customers. I have no idea what I have an agent for, and this leaves me with a terrible impression of the company. In fact, the roofer told me that State Farm typically turns down 90% of the claims for this kind of thing. This is extremely disappointing. Given all of this, I am very concerned that State Farm would not be there for me, should there be a loss (I sure hope not) in the future with the home, boat, or car. I will contact their corporate office to let them know about this experience, as well as ripoffreports.com. Since State Farm was not here for my loss, I will be going to another company such as Safeco, which stood by their customer during a loss.

Been with State Farm for 13 years, never a call from Mike or anyone else at their office checking…read moreon service etc. Had 1 auto claim in 13 years and they didn't cover the $500 towing charge. Just had hail damage to our roof which was verified by 2 different roofers and State Farm denied claim stating it was wind not hail damage. Several neighbors with damage from the same storm had State Farm and were told the same story and denied claim. Other neighbors, who didn't have State Farm, were getting their roofs replaced with full coverage. Completely worthless agent, did nothing to assist in the claim or any other claims we had, just referred us to corporate. Don't get sucked in by their low prices, which we found to be not so low once we shopped around and fired them.

October 2025 I try to pay my bill and find out Erica @ American Family is no longer in business!!!…read moreI received NO notification that the office was closed. TERRIBLE customer service!!!!! I have been a client for YEARS!

I have my vehicles, home and business insurance with Erica. I am so happy with the customer…read moreservice and she always give me a heads up before policies change.

He always gets my family the rate that is within my means and great coverage. This is an agent who…read morewill go above and beyond for you and is reliable 100% of the time!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in O Fallon. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping O Fallon residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in O Fallon today.

Joe and Tim have been the best to work with. We have been with them for years and have referred a…read moreton of our friends who all end up saving money.

Not very personable or responsive. She was overtly political in a way I found surprising for a…read moreprofessional. I solicited her agency's services because of the good reviews, but have realized the reviews are just personal friends and acquaintances.

I am a mortgage broker and quite a few of my clients used Jaclyn with Liberty Mutual. Time and…read moreagain she provided competitive quotes, comprehensive coverage and quick response times. As importantly, their customer service is extremely helpful should you need to make changes or if an issue arises.