I had a great relationship with them when Dr.Howe was there. Then they let him go to a nerve…read moredisorder which was a shame because he was excellent and could have verbally trained some new staff. He was a WONDERFUL VET. Then I started noticing little things that irritated me yet they called me a difficult client. They had treated my two cats. One had diabetes and other issues. This one girl never got along with me from the get go. She had an attituede and apologized for it a couple times, but yet still marked me as a difficult client. Well it is supposed to be an animal hospital...I ask you does an Animal HOSPITAL, have a right to call it's business this when they won't treat pets after business hours even though they have the appropriate equipment to treat them. I had a problem ONE TIME when they decided to treat my fur baby on a SATURDAY. The TECH they sent in to meet me was exadtly that a TECH, not a vet, yet they decided she would be good enough. WRONG....and the charges were astronomical!!! Then one time that I was leaving there I saw the receptionist give this woman the remains of her deceased dog, and just say "HAVE A NICE DAY"..... She was crying. I followed her out to her truck and asked her if she was ok, then she really started crying, and told her it was ok and asked her dog's name. Then I sat there and listened to her tell me stories about him. The poor lady. They should have had someone walk the lady out and listened to her for a few minutes. I couldn't believe it. FINALLY WHAT IT CAME DOWN TO WAS: My KITTY was sick and it looked like she was throwing up blood, i called the clinic and the lady said if you bring her right in the vet can see her, and I told her it would be a few minutes, because i knew it would be hard to get her into her carrier because if she is sick she hides. The girl said as long as your here before noon...and "Oh yes, you will be charged for the visit as an emergency. I got to the clinic and called them and told them I was there, and then they told me I coudn't get in to see her now because we had already made an appt. for MONDAY. I said yes we did as a f/u to today. And you told me that I could get in if i got here before noon. She kept insisting that I could not get her seen. After all the money I spent there. Each visit no matter what it was always costs almost 200.00 and they don't even give out complimentary nail cutting. Dr. Howe used to do that. I mean this business spent millions revampin g the place then raised their rates. I had beeen a client for over 10 years and probabvly put millions into it. And to have this business treat me like my kitty and I didn't matter was just horrible. It makes me wonder if i SHOULD TRUST ANY BUSINESS THAT CATERS TO FUR BABIES IN A NICE ENVIRONMENT. THEY GO THRU STAFF LIKE THEY ARE " disposable goods." THE WHOLE PLACE IS A SCAM FOR MONEY NOW. I had the utmost respect for it when DR. BOUVERETTE they were the initial owners. I can't believe they still own it. Then the vet has the audacity to tell me my kitty is overweight AND IF YOU KNEW HER SHE IS DEFINITELY A HYPOCRITE!!! And her husband worked there. Matter of fact I became a client back when they were first opening and the office looked poorish and they had a space heater. Dr. Bouverette came into meet my kitty and got down on the floor with it, and was petting it and talking so nice then they started upgrading and there were no good vets that would spend five minutes with you and discuss your furbaby. they did a sanitary shave on my baby cuz she has a birth defect and cut her and then tried to downplay it. meanwhile she got an infection. I wouldn't recommend this place if my life depended on it. I wish Dr. Bouverette still was a vet there and SAW WHAT WAS GOING ON THERE. LORI FOROOZANDEH 2015-2025

I believe Crossroads was responsible for the death of our golden doodle. Indifference and delay in…read moretreatment. When I wrote an extensive review to them rather than posting it here, I got no response except a bill....

My elderly dog had a swollen eye, my current vet, that I've had for 11 years "couldn't get me in,…read morego to the doggie ER." So I saw the post on Lakeland Veterinary, gave them a call, got in. Everyone was very compassionate, helpful, responsive. Highly recommended!

Issues with employees, my dog had seizures from a med he was put on there and when I called the…read moreoffice manager was rude. 1st call that morning explained that he had started to have bad seizures after only taking the meds 3 times. He had never had seizers before so wanted to see if what vets thoughts were. Got a call back that stated med doesn't cause seizures to just monitor him and continue to give meds. I didn't give him the pill even though they stayed to go ahead that morning. I then called back after googling to see if it indeed caused seizures and the office manager thought she put me on hold and in a rude voice said to " quit f*cking googling" after the fact I told her I had googled it. I was told that if needed to be seen for an emergency to take him else where because they couldn't fit him in or see him for another week. I took him to a different vet and now because of this issue after talking to doctor Anderson about the office manager, that they have a policy that you are not allowed back with any of your animals if you take one to a different vet. Tried to talk to the vet and was not able to after multiple attempts so leaving review

They're "by appointment only" but NEVER answer their phone or return calls. I don't have much more…read moreexperience than that because they won't talk to me.

They took care of a cat that needed to be re-homed. They were excellent! I highly recommend them.read more

They did an absolute horrible hack job on all 3 of my shih tzus, we specifically asked them not to…read moreshave their faces or tails and they put them in the worst top knot ever and shaved everything around it! Everything!! They shaved the noses and the eyebrows and left the top knot but shaved all the way up the neck to the top knot and they used all the hair on the top of the head in a top knot, it looks ridiculous and like an amateur did it!!! They shaved the tail!! All the way up to a few whispy hairs in the tip! We said DO NOT cut the tails, we said DO NOT shave the faces and they did both of those things, there is patches that were missed, they even shaved the eyes and lashes!! And we were charged 50 dollars per dog for such crappy and defiant work!!! Do Not take your dogs there, they DO NOT do what you ask, they do whatever they want despite what you tell them not to do!!! They are amatures and are unqualified to do any styles!! Very disappointed!! Will never take a dog to their hack jobs again!!!

I'm camping at a nearby campground and I wanted to get my Yorkies nails trimmed. Not knowing the…read morearea I stumbled on this little business (house) and thrilled I did. For $5 they did her nails in a few minutes and I was able to play with the adorable dogs they had there for the day in there daycare which were absolutely precious! The lady was so friendly and welcoming and I will be sure to go back again because I am a seasonal at our campground. I highly recommend this place. I even picked up a winter coat for her her, the prices are great!

I think they are very overpriced. The vet has friendly staff and they treat the dogs well but when…read moreyou have 4 dogs you have to shop around.

We have had Irwin Ave Animal Hospital for over 40 yrs. They go out of their way to help. Offer…read morefincial plans if needed. They write letters if your going out the country with your pet.

Horrible place for blatant animal abuse!!…read more These poor dogs spend their entire lives only to be used for blood draws and are confined for about 23 hours a day to small dirty cages. This imprisonment causes them to suffer from hair loss, calluses, infection, and pockets of accumulated fluid under the skin. Several dogs, desperate for human attention and affection became injuried when they wagged their tails enthusiastically against the metal wire of the enclosure when they saw people. It's heartbreaking. These injuries were sometimes so severe that they led to amputation, leaving dogs with just a "stub" of a tail. The staff said that it was "very common" for dogs' tails to be injured. One employee said that they had broken a dog's tail by shutting it in the kennel door, and that it was "dangling by a little nerve just a string." This is unacceptable--and people need to know this is a house of horrors. Any positive reviews are obviously fake and from employees, as most people wouldn't happily write about animal cruelty. This lab needs to be closed immediately.

Not a public veterinarian, but a blood bank for animals. If your pet needs surgery, your own vet…read morecan get necessary blood components here. Three of my cats are retired blood donors adopted from this service/shelter. They are well cared for, socialized, loving animals. I recommend them to anyone wanting to adopt an adult dog or cat. They try to match the animal's personality to the adopting family.

Felice and Jill got us in for an emergency cut. I am happy that they rectified the situation and…read morechanged the rating to reflect that.

Nothing but problems with this place…read more My first incident with this place was when my dog had to go to the animal hospital in Kalamazoo and have surgery on his paw. I was supposed to go into my regular vet (the VCA Marshall) every week to get it re-wrapped and the splint repositioned. Every single time I did this, I had to go to the animal hospital in Kalamazoo within hours, because the VCA vet had positioned it incorrectly and caused my pup severe discomfort. Even after talking to the surgeon from the actual animal hospital over the phone to make sure he got it correctly, he still was incompetent. My most recent interaction was that my dog had surgery at the VCA vet and while I was at work, the vet called I was unable to leave the meeting in time to answer the call. I called back to the reception and she put me on hold. After waiting for so long, I called back and was then put on hold again. Finally someone answered the phone and could not tell me who called, the status of his surgery, or when I could come pick him up. I was very frustrated and told the receptionist that they were wasting my time by putting me on hold multiple times, and not having any information. Common sense would have been to see which vet was performing the surgery and see if they were out of surgery. In my opinion, that is common sense. So I was then told that they had no information and that they would call me back as soon as they found out. I did not ever receive a call. Three hours later I showed up to pick up my dog and he was not ready so I had to wait another hour to pick him up. The vet did leave a message. However, I explained to the receptionist that I was in a meeting and I did not get very good service. Therefore, I did not have a voicemail come through at this point. In the voicemail, the vet said to call the reception and have them send my call to him to talk to me. How is this possible when they have no idea what was going on? When I went in days later to get my dogs, tail re-bandaged, the vet decided he was going to argue with me about what had happened. I then told him that I will not argue about the situation. Because I have had such a horrible interactions with every single one of these people I am at my breaking point, and I will not ever take my animals to this vet again. Even the vet at the animal hospital said the VCA is incompetent and has no clue what they are doing and told me not to go back. I should have listened. I would also like to add that had the vet at the VCA (Dr. Randy) not argued with me about the situation I would not be writing this review. But because he decided he was going to argue with me I decided I had to. Don't ever argue with a customer after they've had a bad experience. Especially in a situation where you said yourself "I wasn't there so I don't know".

We've used this service for 20 years, and couldn't be happier! Reliable, professional, loving care…read moreof our pets. We don't know what we would do without them!