We recently had an emergency need while traveling here to Jackson from our current home in FL…read more Calling to schedule to have our almost 15 yr old dog put down, and having been a client while living in this area, we were told we needed to have him examined and that the schedule was 2 weeks out. I strongly suggest that you coach your front desk staff on how to extend empathy and kindness. We needed to help our fur baby and not in 2 weeks nor after he was needlessly examined by your Vet. There is always room for an emergency. Front desk should be able to extend that curtesy and kindness. We will never call again nor recommend you as a kind and caring Vet hospital.

We give Clinton Trail Animal Hospital a five star rating for their kind and compassionate care of…read moreour dear Ruby. The staff is friendly, knowledgeable and professional. Ruby has always been treated with respect, as have we. The check-in from car process is great, no waiting room with other pets. We've never been rushed or had to wait and there's no shortage of staff. This has not been the case at other clinics we've been to. Good people, good experience, fair pricing, honest and trustworthy. Thank You Clinton Trail! Nancy, Brian & Ruby

We live in Kalamazoo and we don't have any self serve dog washes in our area. When our dogs need…read morebaths it's an event. The dogs get a bath, the bathroom gets a bath, the washing machine gets a workout and I need an entire day to recover after. Team VP drove to Hillsdale to pick up the newest team VP member at the Hillsdale Humane Society yesterday and I decided to find a dog wash that was located on our way home so we could avoid the mess created when a new dog team member moves in. I found Doggie Spa and Play Care online and called ahead to make sure their hours and terms listed online still applied. Everything checked out. We knew we would need longer then 30 minutes ($19 for the first 30 minutes), so I asked about an extended time and was told it was $5 more - no problem. We arrived on Wednesday at around 3:30 p.m. and were checked in about one minute. The process was a two page form that required general information including name, address, vet name, immunization information, etc. Easy stuff. The grooming room was really big and had two tubs, two tables, and two dryers. They also provide everything needed including towels, shampoo, nail clippers, brushes, and combs. We brought our own tools because we have a preference for our gear that we have been using to groom our other Aussie, but having everything provided for someone who does not own expensive tools is very nice. We were able to thin out Clementine's coat and not have to worry about cleaning up her hair, we brushed her coat with both an undercoat rake and comb and just let the hair fall on the floor without thinking about who was going to pick it all up, and we did not have to think about cleaning out the tub after her much needed bath. (The elevated tubs are amazing with sprayers that get under heavy undercoats and easy to control water temperatures.) Mr. MVP transferred Clem to the table and we used the dryer, which made quick work of Clementine's heavy coat, which means we did not need to use 15 towels. We were able to clip her nails and with the help of staff we even learned how to clip (all of our dogs have always had black nails, but Clementine has white nails) Clem's nails correctly. On our way out I picked up a new bottle of organic oatmeal shampoo and we paid $36 for shampoo and bath and headed home for a short 30 minute drive. Obviously it's not the most convenient trip to Kalamazoo, but it's only 30 minutes and when both of our Aussies need a bath in the future we will be making the trip because it surely beats having to spend an entire day cleaning up hair, cleaning the bathtub and doing the laundry at home.

I recently moved here and found this venue. I asked if they were familiar with grooming a Cockapoo…read more I even went there to meet with the groomer so she could see my pooch and a photo of what he should look like after grooming. I specifically said, "Please do not groom him like a poodle". When I came to pick him up, they had used a clipper and shaved him down to his skin. There were niches from clipping too close to the skin and I found dried blood. My pooch wouldn't let me pick him up for five days. It was a terrible experience. I will never go back.

We highly recommend 2 Peas In A Pod. We looked at plane flights, pet nanny's blah blah…read moreblah...nothing compared to what James and his lovely wife will do to your pet from here to there. In our case it was Boonieland Weims back east all the way out to California. We were sent tracker photos of the 2 pups on the trip and updates on potty and eating activities. Much more than we expected. Door to door service, a very nice transport van, regular walks along the way, a well organized delivery schedule with not too many other's on board so the trip was more straight forward that we imagined it could be. These are very kind people, who love the pets and care about how they take care and transport.

DONT BOTHER No…read moreanswer at door this morning when we tried to drop off our dog At agreed time of 6:00am-6:15. I had asked about early drop off several times and it wasn't an issue so we got left hanging. Had to bring dog to work so if if u need dependability I would look elsewhere. They also don't ask about ur dogs vaccinations if that's important to u.

I had a great relationship with them when Dr.Howe was there. Then they let him go to a nerve…read moredisorder which was a shame because he was excellent and could have verbally trained some new staff. He was a WONDERFUL VET. Then I started noticing little things that irritated me yet they called me a difficult client. They had treated my two cats. One had diabetes and other issues. This one girl never got along with me from the get go. She had an attituede and apologized for it a couple times, but yet still marked me as a difficult client. Well it is supposed to be an animal hospital...I ask you does an Animal HOSPITAL, have a right to call it's business this when they won't treat pets after business hours even though they have the appropriate equipment to treat them. I had a problem ONE TIME when they decided to treat my fur baby on a SATURDAY. The TECH they sent in to meet me was exadtly that a TECH, not a vet, yet they decided she would be good enough. WRONG....and the charges were astronomical!!! Then one time that I was leaving there I saw the receptionist give this woman the remains of her deceased dog, and just say "HAVE A NICE DAY"..... She was crying. I followed her out to her truck and asked her if she was ok, then she really started crying, and told her it was ok and asked her dog's name. Then I sat there and listened to her tell me stories about him. The poor lady. They should have had someone walk the lady out and listened to her for a few minutes. I couldn't believe it. FINALLY WHAT IT CAME DOWN TO WAS: My KITTY was sick and it looked like she was throwing up blood, i called the clinic and the lady said if you bring her right in the vet can see her, and I told her it would be a few minutes, because i knew it would be hard to get her into her carrier because if she is sick she hides. The girl said as long as your here before noon...and "Oh yes, you will be charged for the visit as an emergency. I got to the clinic and called them and told them I was there, and then they told me I coudn't get in to see her now because we had already made an appt. for MONDAY. I said yes we did as a f/u to today. And you told me that I could get in if i got here before noon. She kept insisting that I could not get her seen. After all the money I spent there. Each visit no matter what it was always costs almost 200.00 and they don't even give out complimentary nail cutting. Dr. Howe used to do that. I mean this business spent millions revampin g the place then raised their rates. I had beeen a client for over 10 years and probabvly put millions into it. And to have this business treat me like my kitty and I didn't matter was just horrible. It makes me wonder if i SHOULD TRUST ANY BUSINESS THAT CATERS TO FUR BABIES IN A NICE ENVIRONMENT. THEY GO THRU STAFF LIKE THEY ARE " disposable goods." THE WHOLE PLACE IS A SCAM FOR MONEY NOW. I had the utmost respect for it when DR. BOUVERETTE they were the initial owners. I can't believe they still own it. Then the vet has the audacity to tell me my kitty is overweight AND IF YOU KNEW HER SHE IS DEFINITELY A HYPOCRITE!!! And her husband worked there. Matter of fact I became a client back when they were first opening and the office looked poorish and they had a space heater. Dr. Bouverette came into meet my kitty and got down on the floor with it, and was petting it and talking so nice then they started upgrading and there were no good vets that would spend five minutes with you and discuss your furbaby. they did a sanitary shave on my baby cuz she has a birth defect and cut her and then tried to downplay it. meanwhile she got an infection. I wouldn't recommend this place if my life depended on it. I wish Dr. Bouverette still was a vet there and SAW WHAT WAS GOING ON THERE. LORI FOROOZANDEH 2015-2025

I believe Crossroads was responsible for the death of our golden doodle. Indifference and delay in…read moretreatment. When I wrote an extensive review to them rather than posting it here, I got no response except a bill....

Absolutely fantastic Dr. and Staff! Highly recommend! Very kind, caring, thorough, helpful, and…read morereasonable! Absolutely love!

Dr Nath saw our cat on short notice for an emergency situation. He was knowledgeable, kind and…read morefair priced. We recommend him without reservation. He even called me the next day to check on out cat

Aunt B love dogs. The business aspect seems to be secondary and that's important when trusting…read moresomeone to take care of your fuzzy buddy. Aunt B's was referred to us when our initial dog sitter backed out a couple weeks before our Hawaii vacation. Referrals from friends with great experiences is priceless. We were so relieved to find that they had availability to take our old boy for 9 days. We were a bit worried he wouldn't do well away from us for so long, but after the initial meeting and seeing the facilities in person, we were happy our boy got a vacation of his own. He played, had his own space and got lots of attention. The facilities are great. Individual kennels for overnight puppers or when one get a little crabby. The community area is a great play space with couches, and even a TV for them. Outside are gated paddocks to play or do their business. We bring their food and treats from home. I wrote out his meal schedule, potential meds should the need arise, and brought his blankets. He was set. Bridgette is so sweet and was always quick with a return text when I asked about our boy while on our trip. He did so well with the other dogs, I am glad he had friends to play with while we are away. (He doesn't at home) Aunt B requires a letter from your vet that shows your pupper is up to date on all shots and tests. They accept cash, check or Venmo. Their prices are more than reasonable, which left ample room for a good tip from us on top of the fee. Great facility (though a bit outside of town for most) and fantastic people. Highly recommended. They don't have a website but she does have a facebook page https://www.facebook.com/AuntBsDoggyDaycareandInn/

Bridgette takes extra special care of our dog Riley while we are away. Highly recommend.read more

We've used this service for 20 years, and couldn't be happier! Reliable, professional, loving care…read moreof our pets. We don't know what we would do without them!

This Shelter has been remodeled & beautiful. Animals cleaned & loved. The staff are patient and…read morekind. Best times is early when not so busy. All dogs that are adopted get their shots & paperwork.

The folks there are doing the best job possible with the budget they have. The counter people are…read morecaring and considerate. They were full at the time but they took our stray cat two days later. Thank you so much to the dedicated people making a difference in our county.