I dropped my vehicle off 2 weeks ago and was told by NW tire they would contact me immediately informing me of what the issue was. I have called 4 times since and they still haven't even looked at it. Every time I get a different excuse as to why I have not been contacted and why they haven't even looked at it yet. Not the type of service NW Tire is known for. Highly disappointed in their lack of communication and service. read more

Chris and crew put tires and shocks on my 2005 Chevy drives like a dream great job guys!

Helpful and always great fast service. The cars come back 100% and we are kept informed of any issues. Thanks

The Jamestown ND center. I bought tires for both my automobiles from this location. I put 100 miles on our Pacifica and the Valve stem broke. This cost us $80 to get repaired but that wasn't covered on the warranty. I took in my Ford Focus for a simple tire rotation and they marked on their paperwork the tires looked fine. What they did do was tell me that my Break Rotors and Breaks were down to the metal and I needed to change them for an additional $400.00. I had Napa do the breaks last fall and there was no sign that the breaks were even worn down. I realized when I got home they didn't even do the rotation I know this because when I did an oil change I marked tires with a symbol so when I filed my paperwork on the oil change in Microsoft Excel could also write down the tire condition and orientation. This is one of those companies where the representatives are told to try and up sell the customer. I wouldn't even trust these guys to do an oil change. They will claim to have inspected your vehicle and say a fluid smells burnt to try and up sell you into a more expensive product that your vehicle may not need in hopes you don't know enough to just trust them. Looking it up online changing a valve stem should have only cost around $30.00 With labor in my region. read more

We needed new tires for our pop-up trailer--right in the middle of our vacation. The staff was friendly and informative. Service was quicker than expected. Very glad we found this business for our tire needs. Recommend them highly! read more

THINK TWICE ABOUT GOING HERE!!! When I found a nail in one of the tires on my husband's Jeep, I took it to Northwest Tire (Bismarck Expressway location), thinking that I'd get better service at a smaller, regional business rather than a nationwide chain store. Boy, was I wrong! My experience started off great, I was greeted immediately and one of the mechanics took the Jeep into the shop right away. After about 20 minutes, the desk clerk walked over and informed me that the nail had damaged the sidewall of the tire, rendering it irreparable. I questioned this, as I'd seen where the nail was embedded in the tire tread, about two inches in from the exterior edge. I said it looked like the nail had gone straight in (at about 90 degrees) and that it would've had to enter the tire at quite a strange angle in order to hit the sidewall. The young man assured me that I was mistaken, the tire was beyond repair. He also said that he'd never heard of that particular brand of tire before, and couldn't find it anywhere (which I thought was a little fishy, since a quick Google search on my cell phone gave me multiple online sources, but whatever). He went on to say that what's worse, we couldn't put only one new tire on because the diameter would be too different from the three older tires. Since the Jeep is AWD, this could cause serious problems with the differential (this is actually true). He then showed me a few different tires that he recommended, the least expensive of which were around $800, not including the cost of mounting and balancing. I told the clerk that I'd need to discuss this with my husband, and asked him to put the spare tire on for the time being. He agreed to do that, and was very friendly and polite about it. He even printed out some estimates for my husband to look at as we chatted about our weekend plans! Understandably so, the hubs was less than thrilled at the prospect of buying new tires, since he didn't even have 20,000 miles on his current tires. Later that week, I took his tire back to our hometown tire shop (American Tire in Grand Forks) where he'd purchased the tires just last year. I explained what I'd been told at Northwest Tire in Bismarck and asked them to take a look at the old tire. One of the guys took it into the shop. He came back less than five minutes later, newly patched tire in hand. He refused to let me pay for anything, saying that it had only taken a couple of minutes! How's that for good customer service?! My husband put that "irreparable" tire back on his Jeep three months ago, and he hasn't had any problems with it since! I would love to believe that everyone in this world is honest and trustworthy, but clearly I know better. I just can't believe that these people jumped at the opportunity to sell me $800 worth of tires and probably $200 worth of labor, knowing full well that those expenditures weren't necessary! I will definitely be taking my business elsewhere from now on! read more

I own a local business in Bismarck.. We have several company vehicles and always have them serviced at Northwest tire.. Customer service is excellent and they always get my trucks taken care of right away! I highly recommend this shop.. Ask for Kris Bauer.. He is an amazing sales associate! Anton Capital City Exteriors read more