Let me start by saying that our family pretty much lives at the library. Any free moment we have, we are there reading or checking things out. My oldest just learned to read, so every week we have gone to allow him to select some new reading books. My youngest two enjoy being read to. My husband and I have been very impressed with the selection there. Not only do they have a fantastic section for local resources, but they also have a quite extensive movie (including Blu-Ray), music, and audio-book selection.
This library is beautiful! It has great study rooms, a nice little courtyard out back and the bathrooms are usually clean. In the children's section, they have some toys for smaller children to quietly play with. In the front of the library there is a little book store where they sell retired and donated books. The volunteers in the store are always kind and helpful.
There is a new automatic check-in system for returned items that is very neat and they have self-checkout stands as well. Lately, though, we seem to have an issue with either the book return or check-out process each time we visit.
They have a great website, and you can even request that the library purchase specific titles. I have spoken with friends and it seems like the library usually has purchased every title that they have requested. I have also found this to be true. So that is very nice.
Unfortunately, the paid staff make our visits to the library absolutely miserable. They are rude and resent being bothered by library patrons. There is one particular security officer that is constantly bullying people. If you are quietly talking to someone that you met in front of the library, he will "escort" you to the parking lot. Apparently that space is only for the middle and high school students from the neighboring schools to curse at each other and make out while they wait for their parents to pick them up.
Do not even think about trying to get into the library with less than 15 minutes before they close. The librarians and security personnel will literally form a wall across the entryway to block you from entering. Many times I have come after work to pick up a held item and gotten there about 10-15 minutes before the library is scheduled to close...This process requires me to walk 20 feet inside the library, grab my book from the shelf, go to the self check out, and in 2 minutes I am back in my car. Not a long ordeal. Every time it has been a battle with the staff to even allow me to the shelf. Seriously?!
Recently we visited the library 30 minutes before their scheduled closing time. My children went to play in the children's section while I stood nearby selecting books for our week. One of the librarians told my children that they arrived too late, would not be allowed to play with the toys because the library was closing and perhaps next time would come earlier to play.
We have NEVER in our lives felt more unwelcome in any place than we have felt in this library. I have called to address these issues with the county only to be transferred to voice mail after voice mail, never receiving a returned phone call. It is absolutely pointless.
The library itself deserves a 4 or 4 1/2 star rating, in my opinion. Unfortunately, the staff deserves less than a 1. If you and your family are considering relocating to Lee County, Florida, especially North Cape Coral, and enjoy visiting libraries...you may want to reconsider. Our tax dollars go to fund the library system, and our family expects more from the people we employ. We will be relocating in a few weeks and I am so thankful that we will not have to deal with these terrible people ever again. read more