I've been going to Dr. Parmley's office for my annual wellness visits for two years now, and until…read morerecently, everything seemed fine. However, my latest experience left me feeling misled and frustrated. I went in for my routine wellness exam, which included labs--a service fully covered by my insurance. After the visit, Dr. Parmley briefly reviewed my lab results, which showed a mild Vitamin D deficiency. We discussed it for less than a minute, and I simply bought a supplement afterward. No prescriptions, no additional tests, no follow-up care. Months later, I received a bill for around $160, showing I was charged for both a wellness visit (covered) and a specialty visit (not covered). My insurance confirmed the specialty visit was coded solely for the Vitamin D deficiency. This was never disclosed to me during the appointment, and in my experience, reviewing labs is a standard part of a wellness visit. I tried to resolve this by calling the office multiple times. The receptionist, Lindsey, took over a week to return my call and gave me a vague, scripted explanation that didn't align with what my insurance told me. She even tried to justify the charge by listing my medications, which were only briefly mentioned during the visit. When I pointed out that my mother--who referred me to this office--had a similar visit and lab result but wasn't charged extra, Lindsey asked for her name to look up her records. That felt inappropriate and borderline unethical. There goes another point off the trust meter. I asked to speak directly with Dr. Parmley, but never received a call back. Ultimately, I've decided to cancel my upcoming appointment and find a new provider. Patients deserve transparency, especially when it comes to billing. This experience felt like a bait-and-switch, and I wouldn't recommend this office to others without a clear understanding of what they might be charged for. I really wanted to like this place, but it's turned into a series of letdowns - mostly due to their misinformed and easily overwhelmed support staff.

From the owner: Open Door Medical Clinic in Great Falls, Montana, provides holistic medical and aesthetic care to…read morehelp patients achieve ultimate wellness. The practice is anchored on the Gospel and integrates medicine and science with spiritual wholeness and truth. Experienced osteopath Melonie Parmley, DO, has a patient-centered approach and wants every patient to know that they have choices and options when it comes to caring for their body.  Primary care services include routine exams and specialized physicals for the Department of Transportation (DOT), management of chronic conditions, and acute health care for issues like the flu, an unexplained rash, or back pain. Patients also visit Open Door Medical Clinic to benefit from osteopathic manipulations that consist of specialized stretching, gentle pressure, and resistance to move your joints and muscles, relieving pain and helping improve function. Open Door Medical Clinic also offers faith-based counseling and care for those struggling with substance use. Treatment helps people become independent, heal relationships, and put their lives back together.  Dr. Parmley knows that looking good helps people feel their best by promoting self-esteem and confidence. Open Door Medical Clinic provides high-quality, professional ALASTIN® Skincare products and many skin treatments...

Amazing how horrible they are. There may be good Doctors and nurses on staff but trying to get an…read moreappointment is almost impossible. We called for an appointment. Got a recording that they would return the call within 24 hours(already pitiful). We finally did get a call back some 32 hours later. I get that these facilities are busy but this is beyond pitiful. We were able to get care elsewhere and will never consider them in the future.

The worst and I mean the worst experience I have ever had in any clinical setting... talk about a…read morecattle call,,,must be needing money desperately!!! Unfortunately there is not zero star for this place, I would have picked it hands down!!!

The male nurses in that place need an attitude check and a lesson in bedside manners. They are flat…read moreout a$$holes. Go somewhere else to be treated like a person.

Handles all my dental needs and between 7 AM and 10 AM Monday through Friday they accept walk-ins…read moreand that has been a lifesaver for when I've had dental emergencies for severe pain and they've been able to take care of my needs every time and then I have appointment appointments for Dental cleaning every six months absolutely fantastic

This clinic will continue to schedule you for things even after you've changed your primary care…read moredoctor they try to keep using up your insurance scamming your insurance and try to scam you out of everything you have do not go to this Clinic READ THE REVIEWS !!!!

This clinic is only one of two in MT that offers an open MRI. If your claustrophobic then this is…read morefor you. I cannot express the gratitude that I have for this facility and the technician that did my MRI. She was patient, kind and explained everything in detail. I could not have gotten through the MRI without her