Mid summer sprinkler check was great, Chad showed up on time, very good communication. We are always impressed with their level of service

Imagine ordering a pizza for delivery. The ordering process is great. If you call-in your order, then someone answers the phone, talks to you about your preferences, takes your money, and you hang up the phone. You're feeling good about your order, and look forward to the pizza. But: the delivery guy doesn't show up when he's supposed to, the pizza is missing toppings, the extra order of cheesy bread is still back at the restaurant, etc. The point of my story is, I felt good with my initial contact with NorthTech. But when things went wrong, we felt like no one really cared about the problems we were experiencing. "These things happen" is a phrase we heard often. I opted not to pay my final invoice, feeling we deserved more explanation and even a discount. But instead, we got a letter saying our account is being turned over to collection agencies. If you hire NorthTech, be sure you are on-site when the work is being done. I wasn't, and boy o boy was that a mistake.​ read more

I received some of the worst customer service I've ever experienced from NorthTech Irrigation's Office Manager, Tricia. In trying to contest a $50 invoice she was at no point interested in my perspective or experience, and was more interested in either getting me to pay the invoice, or having me switch to another service provider. You heard that right. My business was worth less than a contested $50 invoice after paying thousands over 5 years. I've managed service teams for a long time and I understand the give and take needed to retain customers while also making sure to get invoices paid. She does not understand this, and chose to lose a customer over her ego. In all communications and correspondences, I have been kind, considerate, and professional; while she consistently lacked all three. Full Context: My irrigation system was installed by NorthTech in 2020. That first year I tried multiple times to get a couple of heads moved from my neighbor's property into my own (unsuccessfully), and struggled with a leaking head for nearly a month including multiple visits to get resolved. Two years later I tried NorthTech again, and asked them to split one zone into two so I could get better coverage and to finally move those heads into my property. The team didn't move the heads into my property, and argued with me that they could achieve the same result I was looking for by not splitting that zone in two. I ended up paying the same amount I was quoted for the additional zone, and after a few weeks realized I still had a system that didn't work as I expected (I have to run that zone for 60 minutes to get proper water coverage in the back, while the front gets way too much water; and due to water pressure issues, that zone fails to fully startup sometimes). I tried to get them to do what I had originally asked, but they refused unless I was willing to pay for another project. The next spring I called to see if I could get a discount to properly split the zone, and was again told I would have to pay full price for the labor, or I could buy their annual package (startup, mid-summer visit, and winterization), and they could help make sure that zone functions properly. I agreed to try this, but the technicians were never able to get the system to consistently work all summer long. This year I was late to starting my system up, so I defaulted to NorthTech in mid May, and again paid for the annual package. In the middle of summer, when installing a fence, I needed the original two heads moved onto my property, and they agreed to do it as part of my mid-summer visit. After the visit, they sent me an invoice because it took the technician longer than the allotted time to move those two heads. I tried to express my dissatisfaction with being charged for a visit I had already paid for, and for a task which I had asked multiple times for them to address over 5 years. Tricia simply refused to take any time to understand my position or my frustration. Her stance was simple. She didn't work for NorthTech back then, they don't have any records from back then, so I have to pay the invoice. My experience was irrelevant. I tried multiple times to see if there was room to compromise or something, but she was not interested in me as a customer. In the end she simply stated that if I was interested in moving forward with NorthTech I needed to pay, otherwise I should find another provider. I was so shocked, I never responded to that email. Now winterization has arrived, and I was notified that they would not provide the winterization service that I had already paid for until I paid the outstanding balance from summer (~$50). I pushed back because it didn't seem right to withhold a service I had paid for due to another dispute, but Tricia was not going to budge. In the end, she offered to pay the summer invoice with the pre-paid winterization, and send me the (~$30) balance. She not once tried to retain me as a customer, and never expressed any desire to understand my perspective in what transpired. read more

Disappointed while having a house built we did not get the chance to choose our irrigation system installer. Had this company come out 3-4 times after installation because areas of the yard did not get adequate coverage and continued to die out. Even the president did not see any issues. Had a couple other irrigation companies come out and look at the placement of heads and all said they were not placed adequately. As you can see in the photo the heads are not even up against the sidewalk so every year the grass dies behind these heads. (The yellow post is for natural gas that may run along the line but all of my neighbors who are up against the sidewalk have irrigation to the sidewalk). All the other companies couldn't believe that they would fire up this system the way the lines were placed and said it was just lazy work. Beware if your home builder uses this company and watch to make sure things are placed as they should cause once that year comes up, don't expect anything to be fixed. read more

NorthTech Irrigation - a sprinkler spraying water on a residential street - Irrigation Near Me - St. Paul Park, Minnesota

Terrible experience from start to finish. I gave the company the benefit of the doubt in the beginning, even referred several homes to service with them. Our latest issue put it over the edge as the company refused to cover a simple repair on the second leak we've had in our 2 year old system. Initial Installation: 1. Sprinkler heads spraying all over the place. 2. Multiple locations where the sprinkler hose was showing on top of the yard, not even dug in. 3. Multiple sprinkler heads that weren't dug down far enough 4. Yard was ripped up from the trencher, the crew did a terrible job of patching. 5. The trencher sliced a 10 inch gap in our BRAND NEW asphalt driveway 6. A few weeks in, had a puddle in the yard due to a leak. The trencher clipped the hose and caused a leak. All of the above issues took weeks to resolve with the company. That said, they did come out and fix the issues. I had a great experience with Ryan who was knowledgeable and was not part of the installation crew. Latest Issue Another leak in the system. After the laundry list of the above issues, the company refused to come out free as charge. I identified the leak and sent a picture via email. Took two days for a response and again the company refused to cover the labor on the installation. Parts are under $10 and the labor would take 15 minutes. Company lost 5+ households of business, instead of taking care of a customer that has been through hell and back. Not to mention, why does a 2 year old system have a leak?? Nothing but issues with this company... Take a higher bid from a company that cares about their customers!!! read more

These guys are great. Willing to go out of the way to accommodate you. We had a broken irrigation pipe that we had to fix before they came out for the winterization. We noticed it was broken the night before we had Northtech scheduled. I left a message and received a call back early the next morning. We were told just call back if it wasn't fixed by early afternoon. They said they would then schedule it later on in the afternoon; that day. Work was done great and price was decent. Chad was friendly did a super job! You can't get service like this anymore... read more

I'm surprised to see bad ratings. They've been great to us. Bought a new house, they did the install. We moved some things around in the backyard. They came out and gave me a very reasonable quote to adjust a zone and stuck to it. read more

Good communication up front. Very courteous in person. They installed our system 6 years ago and we have had very few problems. read more

I don't normally provide reviews like this but we recently had an unexpected issue with our irrigation system (or home was hit by lighting) and NorthTech went out of their way to get us back up and running. They even had a tech come out on a Saturday morning. Now that's service ! I highly recommend them. read more

NorthTech Irrigation was asked to come out to give an estimate on a job. May 16th Joe came out to look at our project and said he would get back to us with a bid. On May 26th we called back and Tricia said she would have Joe call us. No response. On May 31st we called again and Dan said he would get Joe or himself back to us that same day. Again no response. Finally on June 6th called and talked to Dan again and we stated to Dan that if we did not get a response back that day we were looking elsewhere. Back in 2012 we had hired NorthTech Irrigation (previously Northland Irrigation-same owner) to put in our Irrigation system, since then we hire them each season to startup in spring and blowout our Irrigation system in fall. We would never recommend this company to anybody. Stay away. read more