You responded quickly to a frightened old lady's cry for help. Courteous, friendly and helpful…read moreservice. Great company to work with! Dixie Coleman

Worked with their employees and asked him to some extra outlets and and agreed on the pricing then…read morecompany's owner calls 3 months later to charge more because their employees messed the paperwork. They also won't price match appliances. As a new build you have to get your electrical done through them. If you buy appliances somewhere else they charge you an arm and leg to install them. So basically either way you are screwed. So my suggestion please stay away from them .

Summary: the owner was inexcusably rude…read more I couldn't find an unusual bulb at the big box stores; they suggested Kansas Lighting. I had dealt with them once before in person and they'd been helpful, so I was utterly unprepared for the treatment I was about to receive. I called and a woman answered who tried to help, but she seemed to be misunderstanding what I wanted (I wanted a CFL or LED; she thought I wanted a standard, discontinued incandescent). Once we cleared that up, she put me on hold and a man picked up. I told him clearly what I wanted and he seemed to understand. But he was VERY quick to make the blanket statement that the wattage-equivalency/base size combination I was looking for did not exist at all, despite the fact that I had actually found one (of the wrong shape). He then started explaining to me that ceiling fans have some sort of 60W "limiter" - although I never understood why that was relevant to the current conversation. I told him MY fan had "75W" stamped on the bulb socket; he said, "No, it's 60W." When I said mine was 75W, he said he couldn't help me and hung up. I called back to complain to the manager. Turned out he IS the manager (and owner). Crying by this point, I told him he'd been rude. He unapologetically told me he hadn't. I said that I felt he'd implied I was lying. Again, he denied it and told me "Ma'am, please just take your business elsewhere." I was upset enough by this point to make the empty threat that I'd take my friends too. He snapped, "If they're anything like you, fine!" and hung up again. At this point, I determined to write the owner a letter about the execrable behavior of his employee, but I figured that, given their behavior, they'd never give it to ME. So I asked my father-in-law to get the owner's info. He called them and "Bob" answered. Bob turns out to be both the owner AND the manager I spoke with this morning. When he heard it was about a complaint, he fobbed my father-in-law off on the female employee. She started spelling out the owner's last name (which, by the way, is listed plainly on the BBB's website), and Dad could hear the owner interrupt her in the background, after which she said she couldn't give out any more information. In summary, if Bob really is making it a policy that he doesn't want any customers "like me," which I would describe as courteous, even-tempered, curious, astute, but not fully expert on the subject, it suggests he only wants either customers with encyclopedic knowledge of lighting OR those who are stupid and rude. If it's the latter, it's no wonder he's short-tempered.

They could not be bothered to attend the walk through on my new build. My builder had difficulty…read moremaking contact with them. They emailed an invoice with a bunch of numbers we are having difficulty understanding. I picked out my selections 8 months ago, along with my plumbing, flooring, cabinet ect. It sure would had been nice if they would had shown up to the walk through. I'll be sure to stay clear of them with my companies new builds.

The Workroom is super cool!! So many things to see and buy. From old Henry's and Shepplars ads to…read moresuper cool Wichita, touristy stuff and one of a kind made locally, The Workroom has a myriad of cool things for you to choose from and experience. I can't wait to return and take my wife!

It is a very nice store if you are looking for unique and items from local vendors. It is a little…read morepricy. My only complaint is that we had an individual with us that has mobility limitations and we were not able to see anything on the second level because he cannot climb the stairs to that level. They are not ADA compliant with not having accommodations to access that level.

Absolutely terrible place to look for anything for your home. Overpriced, poor communication, and…read morehostility from the staff is what you can expect at Ferguson bath. I ordered lights for a house flip that they told me would be ready in a couple days, MAX two weeks. Well here I am 3 months later with NO lights. They waited until the day of delivery to tell me that it would be postponed for two more weeks. Then two weeks later and they keep feeding me the same lie that I'm sure they give everybody. On "backorder because of covid." That is simply a lie! If it wasn't, they would not be waiting until the day I'm suppose to pick up the lights to tell me, need I remind you that this happened multiple times. As someone who buys lights, baths, sinks, faucets, ect. on a regular basis- this is NOT a company you want to deal with.

Fergusons has one of the best showrooms of high-end kitchen and bath fixtures available in the…read morearea. Aimee was very helpful in arranging our purchase and in service after the sale. The showroom has several demonstration areas with appliances set in real kitchens that are beautiful. Many of the appliances are functional. I was able to see what an induction cooktop is capable of doing before making a decision. Fergusons has lighting fixtures, plumbing fixtures, and every bath and kitchen fixture imaginable. Hopefully, I'll never have to remodel our kitchen again, but if I do I'll consider sourcing my fixtures here.

Service was personal and professional. My tool selection was durable and low cost. Great value…read more Sharing with family & friends.

The good: inexpensive tools, consistent inventory, public bathrooms, large selection of tool types,…read morediscounted tools section for even cheaper prices. The bad: not the best return policies, some tools are very low quality, not as good as Home Depot.

This Ace Hardware location was fantastic. We came in…read morelooking for a multi tool set and with a little help from one of the staff members, it was a success. My friend was feeling silly and had everyone laughing. Living in Las Vegas you must have a sense of humor. It was nice to see that not only the staff, but the customers played along. It seemed like the prices were on point for a hardware store. The only thing we couldn't find were old-fashioned jellybeans... Like one of the customers said to my friend, I think they stopped selling those kind of jellybeans in the 1930s!! Bottom line, the store was clean, appropriately stocked and easy to find.

In this store there is only two employees that understand customer service. I will not patronize…read morethe store ever again. Quality of customer service begins with management and it sadly fails. If you enjoy being treated rudely come on over.

Great store that has everything you'll need plus the people who work there are actually helpful…read moreunlike some of the other big box stores.

Great little old time hardware store with a modern twist. They have most everything you need to get…read morethe job done and are a lot closer to midtown locations compared to the big box stores. They also have a lot of weird stuff that big box stores won't have like left-handed metric stainless steel wingnuts

I pretty like this store! I went there and bought stuff for many years. However, recently the staff…read morethere are very rude and racist. Especially, the staffs inside the store are lazy and not helpfu!

Always like going in and dimming around to see what I can't live with out. They have a ton of stuff…read morefor the garage guy. Take a trip and see what they have to offer. You won't regret it.

Looking for that needed specialty tool at a reasonable price....you know where to go! If you are…read morelooking to save some $$, HF great place to get you started with a full blown set of tools that can fill that box.

NON-Electrical, Mechanical, NO moveable parts then it's OK…read more Like a box of screws, roll of masking tape or a cheap hammer. ANYTHING electrical, Mechanical, with moving parts FORGET IT! Better get their extended warranty on above as it will STOP WORKING AS SOON as the 30 day warranty expires. Bought 3 of their Oscillating Parabolic Heaters-$39.99 each-got the 2yr extended warranty of each-$8.99 per warranty per unit-right before the last cold spell in Ks. Bought on 10/27/23. GOOD THING I DID. ALL 3 STOPPED WORKING on 11/29/23. EVERY SINGLE ONE. Heating elements burned out while still rotates. Kept all 3 on low heat 24/7 non-rotating to keep the pipes under the house from freezing. Ridiculous!!!! Should have just bought 1 at a higher price someplace else for all the hassle taking them back to get an exchange, getting attitude from management I got. This was at the south Seneca Location in Wichita, Ks