Went in for a new glass adapter. Called ahead and they checked and set it aside for me till I swung by. Best service and got exactly what I needed in a pinch before a sesh weekend, read more

I bought a glass pipe less than 48 hours ago. Actually it was 24 hours went in this morning to see if the kid with the long hair and the attitude could help me and he refused to talk to me. Told me I was raising my voice and threatened to call the cops on me. Didn't even give me a chance to explain what happened which was not anything to do with me. I did not break the pipe. It's cracked. He, the supposed MANAGER was 10 minutes late opening the shop supposed to open at 10:00 a.m. opened at 10:10 a.m. had an attitude from the minute he walked through the door and then refused to help me and threaten to call the cops on me. I will be sure to speak to somebody else in that establishment about this shit hole and the poor service and the lack of communication. I will never purchase anything from this place again! read more

You guys. You know how smokeshops are sketchy, stinky, cluttered and you really don't want to touch anything? This is NOTHING like that. Plentiful parking, a spacious interior and super happy staff are what you'll find inside. Everything is organized, incredibly clean, and it smells delightful inside. There's plants thriving in this space - and that says a lot. Our experience was a great one, the staff engaged us and seem knowledgeable about their offerings. The glass is expensive here - we won't purchase anything in that arena at this location. We've been here a few times and will definitely be back. read more

their glass is overpriced and vast majority is imported glass. Once a year the owners come up and bring all the musty water damaged bongs from their basement. Wrapped in Chinese newspaper and a terrible smell coming from all the wet boxes.. read more

I asked the clerk to suggest a good quality vape pen and they suggested one which I purchased. It never worked right out of the package. When I tried to return it they refused and said I have to go through the manufacturer. They will maybe replace with a shipping charge of about 1/2 of the purchase price. Why would I want to spend more money for another one for their products that also might not work. Don't shop at this store. read more

very rude kid working. overpriced China glass. too many smells, nag champa mixed with body odor

Bullshit attitude at this dumpster of a business... every freak employee was RUDE, STARING YOU DOWN and NOT FRIENDLY AT ALL!!! Scale of 1 to 10 I give the business less than the one I was disappointed with the service, I was disappointed with the attitude, and I was disappointed with the quality of the products that are available for the prices they demand. This is a dumpster that will be shut down sooner rather than later and I'll be happy to drive by and laugh I find all the people that work there terribly grunge, scummy, unbathed and filthy in attitude... read more

The glass pipes are overpriced. I guess its to be expected... this $hit is a novelty here. There is stuff that I haven't seen since the 90's. The dreadlocked guy playing on his phone was friendly, the other guy not so much. He made me feel uncomfortable while choosing a piece, stared me down and didn't say a word. I only went here because I read online there was a lot to choose from... there wasn't. I will have to wait until Maine catches up or be disappointed. Hopefully they will get the ball rolling on dispensaries and hash bars sooner than later. read more

Hands down the largest selection around from a cheap pipe to get you by to high end headys and other elites. Definitely worth checking out. read more

Northern Lights - Tobacco Shops Near Me - Portland, Maine

The photo of this business is no longer relevant, the windows are dirty and paper covered located in a super sketchy area. I was concerned about going in as it looks so sleazy. I did go in however and spent $300 on a Puffco peak. I brought it home and it was defective right out of the box. Within hours went back expecting fair customers service and an easy exchange. At Northern Lights there is NO after the sale customer service. I was told by a thoroughly gross woman manager that they would do nothing and that it was up to me to deal with Puffco. This sleazy business took our money and could care less about our result. Honestly I think this outfit should be investigated by authorities as they knowingly sell products that will cause you trouble. Good people of Maine clean professionally run cannabis businesses are popping up everywhere DO NOT risk spending any money at this gross looking and acting outdated headshop. read more

Just had the worst experience with this smoke shop. Can guarantee we will not spend another cent of our money at this establishment. A friend of mine and I tried to go in to shop. I had a mask on and he had a disability preventing him from wearing a mask. The employees proceeded to degrade us and tell us that they wouldn't serve him and kicked him out of the store for not wearing a mask. This is clearly discrimination against someone with a disability. Janet Mill's order clearly states if you have a disability or an exemption it isn't required. That being said, to go even further the ADA says it is against the law to discriminate against someone with a disability. We will be pressing charges. I will be telling all friends and family about this negative experience and recommending everyone boycott. They were very unpleasant, rude and childish about it. read more

WHAAAT?! No one's reviewed this on Yelp yet!? NORTHERN LIGHTS is the best head shop EVER. they have a huuuuuuge selection of pieces, ( I think the biggest in Maine) and a massive selection of hookah flavors and supplies, incense & odor removers, stash jars & cans, concentrate utensils, electronic cigarettes & e-pens, cool clothing, posters, games you name it! They'll have it. Definitely cool employees too, they do their job very well. Everytime I go I remind myself of a kid in Toys R Us! Good prices too. read more

Nice section but over priced, unfriendly and unwelcoming staff not willing to talk about price in their (far overpriced) pieces. Carrying on. read more

Horrible customer service. All sales final but they sell broken and not working items. Not okay.

If you want to get ripped off, please shop here. Everything is INSANELY OVERPRICED! You can get better quality shisha for 1/3 the price at any local halal shop. Do not waste your money here. read more

This place is great. Huge variety. I always find the staff to be very informative and nice. I was shopping for a gift once and this woman probably spent about 30 minutes with me knowing I was going to only spend $25. Another time we were making a big purchase and a different woman and a guy spent probably 45 minutes with us answering a million questions and being really helpful. Definitely worth a visit. read more

Pros: knowledgable staff, big selection, a modicum of privacy. Cons: crazy overpriced. Considering the location, prices should be significantly cheaper than old port but this was not my experience. read more

Up until now I have had a good experience with this shop.....buying wrapping papers. and then I bought a twisty pipe and 5 minutes later its broken...... In any case I took the twisty nail out and pop goes the glass outer shell. I took it back to the store to try and get another glass tube and they refused to sell one to me. Also keep in mind I returned to the store within 10 minutes of buying this thing. They told me I had to buy a whole new one or take it up with the 7pipe company. I asked the owner to part out a whole one and charge me just the price of the tube and got a no. Wouldn't even entertain the idea of a return for a non faulty one. so long story short....don't buy from these people they have shitty customer service. On the bright side I can start my search for a better shop with higher standards. On the low side.....why couldn't they just let me buy or give me a discount towards another glass slide.....they even brought out another whole one as if to tempt me to spend another 55$ for another one....seriously? read more

Great for a quick pack of papers or a disposable piece. Sara's great, super friendly and helpful. Recently bough a G Pro vaporizer and couldn't be happier. Life changing; don't be cheap, buy one. read more

This shop used to be my favorite and only stop for its products. Over the years, I have spent HUNDREDS here. No more. On Dec 23rd, I purchased a glass bong as a gift. When I bought the item, I had great help with the guy working that night. I told him the item was a gift and that I wasn't very experienced with what I was buying. He explained the different types, how it's used, pro's and cons if each type and helped me select what I thought what be the perfect gift. He also assured me that I would be able to exchange the item if I made the wrong choice. Wrong!!!! I went to the shop today an employee thete couldn't have been any worse. He wasn't willing to work with me at all. The item clearly hadn't even been unwrapped or used. All I wanted was to exchange the bong for one with a longer pipe. The one I bought was too short for its intended purpose and the receivers preference. Was told that NO exchanges or refunds could be made. I asked to speak with the manager and was told I could not. I was so upset I left the bong there and told them is never return. The employee just laughed behind my back. I'm very disappointed. Now that recreational marijuana is legal in this state, head shops will soon be a dime a dozen so they should reconsider their return/exchange/refund policy. Even more important, customers that frequent these types of items are faithful long time customers that return repeatedly and spend lots of money when they do. Your loss Northern Lights and thanks for NOTHING. Merry Christmas........not! read more

This place is a complete rip off. They charge $10-$20 over what other people are charging! Purchased a Cana Vault without doing price research first and come to find out it was 10.00 over there website price. read more

I just bought a ego nicotine vaporizer and I just figured out that one it's missing the wall charger. Plus they charge 59.00 for a single pen when you can get a pair with the starter kit for 25.00 on eBay, plus they only offer one choice. Don't try to return something there because there is no help They basically tell you store credit or to bad. Shop somewhere else and save your cash. read more

Horrible customer service and don't stand behind their defective products. Didn't even want a refund just to see if it could be fixed or possibly replaced. They offered absolutely nothing but blank stares and stupid ass responses. Might want to come to work half coherent to handle customers correctly read more

Great staff! I bought a vape pen this morning, which turned out to not work with the cartridge I had. Despite their "no returns" policy, they exchanged it for a different pen, and threw a charger in for free! read more

0 stars! They will rip you off! Buy something from them, try to return it 2 hours later because it is defective (having never used it) and they won't take it back. If being ripped off is enjoyable for you- shop here... read more

I used to like this place, but they sold me a defective product (small crack which was unnoticed until filled with water). I get it, this stuff happens occasionally. But unfortunately, unlike most stores, they won't accept exchanges. I wasn't even wanting a refund. I just wanted to exchange for a product I could actually use. I spoke directly with the manager and she would not allow the exchange (the employee was going to do it). So this is a direct policy of management, not an isolated incident. It's a shame, because I did like the layout and selection and had bought many things here and recommended it to many friends. But I can't buy from a place that sells me a defective product and won't allow a simple exchange. Please spread the word. Either go somewhere else (which will probably be cheaper, honestly) or demand that they demonstrate that the product is fully functioning before you buy it. She actually said in the future she would allow me to fill it with water to verify it worked, but who would ever think to do that before buying something? read more