Where to begin!! Agreed for a conservatory to be paid back in mid-March. After broken promises of start dates which should have been mid-April work began nearly a month later in May. By work, a hole was dug, a pipe was broken and our garden was left with a huge hole and no work completed which led to fences falling in, our next door neighbour's child put at risk as their patio fell into the hole alongside the fences and no apology, no work and when we asked for help and an understanding of why no work was being carried out, a torrent of excuses and unhelpful behaviour. Since then, all the materials have been removed from our property they were going to use and no money back and they refuse to take our calls or answer our emails. We have been left down, stolen from and treated in a disgusting manner.
mid-March 2019 - signed the contract for a conservatory and small add on room to be built and deposit paid. given 4-6weeks as start time. By mid-April we hadn't heard from Northern Glass so my partner emailed them and the response was work will and given excuses already about not being in touch (basic manners?) and build times and still no clear outline of dates. Again, no communication so I chased by email asking for clarity and Chris replied advising the start date of May 29th, a further 5 weeks on top of the 6 weeks max we should have been waiting. I complained and was told this was just how it was. I advised I felt already we were being let down and wanted to reconsider the contract. Was then given the date of the start of May for work. Material delivered and skip on the street and hole dug in the garden. We were then told the builder had 'found' a broken pipe and we needed to contact UU and that was it. Second week in May - Had the pipe fixed by UU and let NG know - this took approx 7 days as 2 fixes were required. When fixed, we told Northern glass who said they had started another job and didn't know when they would be back but probably in July! May/Jun mid Jun mid to late Jun first week in July third week in July fences collapsed in the back garden due to the hole in garden that was filling with water, we were constantly having to bucket the water out and had asked NG numerous times to come and at least fill the hole. They did not and the fence panels broke and then the flooring in next doors garden also fell into the hole while their child was on it! So at this point, breach of contract on work, danger and safety issues and threat to life! finally the hole was filled in with concrete by Northern Glass after begging them to help Continued issues flagged, no apology given on the issues we had experienced and still no exact date on return so at this point I sent emails asking to cancel the contract. Got rude and abrupt emails back, still no apology, our garden fence panels were all still down and our garden was a danger zone and a mess. We were now outside the 3month period the contract said the work would be done in and no idea what was happening. I liaised with Chris and asked for an end to the contract to which I was first advised we would owe for the work done - another £1300 as £3000 had been spent! We had a hole and some concrete done at this point and advised the materials could go back! We were disgusted. Advised would take them to court. Chris came to visit us and still no apology. He gave excuse after excuse and no reassurances but wanted us to continue the contract. Myself and partner said we needed to think about it and we contacted him the following Mon (visit was a Wed) to ask when they could start or alternatively what next steps were to get our money back. no response!
We are now going to court for our deposit back. Ad they have tried to counterclaim £5000...for what? So to court we go!!! read more
