Over the summer I took two of my female cats to get spayed at the Northeast Veterinary Hospital and did not care for Dr. Cecily or her practice at all. I will not be bringing my pets back, and I will advise my family and friends to take their pets elsewhere.
When calling to set up their surgery I was told they would need to come in for a pre-op appointment so that the vet could make sure they were well enough to undergo anesthesia. I was told this was simply a formality and the vet mainly checks vitals. I asked if it was ok to continue letting them go outside in the meantime. My two cats had each had a litter of kittens a few weeks prior and the receptionist told me that I could let both my cats outside because they could not get pregnant until 6 weeks postpartum. At their pre-op appointment I was then told by the vet that they could indeed get pregnant as soon as 2 weeks postpartum and she seemed to dismiss the fact that her staff had stated otherwise. I was told that I should have been keeping them inside if I was trying to keep them from getting pregnant again, and the vet just looked at me during this whole conversation like I was crazy. I was then given a list of tests, vaccines, medications, etc. that they wanted to give my pets and the grand total came out to over $1,000 for both. When asked if this price included their surgery the vet just laughed and said "of course it does not, that is separate." I was told that this was just a quick visit to check their vitals so I was confused as to why they were trying to sell me unnecessary tests and medications. They were very pushy and insistent that what they were offering was highly recommended and if I loved my pets and cared for their health I needed to agree to anything they wanted to do. It seemed like they cared more about the money rather than the health and safety of animals. The vet even reprimanded me for declining a vaccine she felt all outdoor cats should receive and told me that if I didn't comply my pets would get sick and die.
I was also asked if the vet could abort if
during surgery she discovered my cats were pregnant. I was not given an option other than termination, so I asked if there would be any health risks to either my cat or potential kittens and was told no so I declined abortion. The vet then did a huffy breath and said to me, "Well, you already have 2 litters, do you really want more? You have enough cats, you DON'T need any more." I replied that while I did not want any more pets at the moment I did not believe that termination was the right choice for me and my situation and I would take full responsibility for any kittens and finding them homes if necessary. Her response was that she is against abortion in humans because humans have souls, but animals are different and do not have souls but will be in heaven with us if we truly need them and God sees that. You just manifest them or something. What the heck, lady. I had to really insist that I would not be ok with termination and if my cats were pregnant I did not want to go forward with spaying them. I ended up stopping by a few days later to make sure they had that correct as I did not sign paper work stating my wishes. I'm so glad I did because they had it written down as I was ok with aborting potential kittens because "I already had enough pets." I finally had to say the day of surgery that I was ADAMANT that I did not want to terminate a pregnancy under any circumstances and they finally understood.
When I signed the papers/waivers for surgery I made sure that I was very clear about my wishes for post-surgery. I agreed to anti nausea medication if needed, but was not ok with anything else. The vet tech and I agreed that they should wait to eat until they were home and if they wanted to give them food there then they needed to call first. If they did not call and get my verbal consent then they were NOT allowed to give either of my pets ANY food or medication. What did they do post surgery you ask? They both fed my cats and gave one medication without my permission. To clarify, I am not mad that they fed my cats, just irritated that they did not ask first as I am picky about what they eat and not every cat food we have tried has agreed with them. I am, however, furious that they gave my cat a non emergency medication that they did not have permission to give her. Unacceptable. The vet was fully aware of my concerns with reactions, mixing meds, over medicating my 6 lbs cat, and the written request for verbal consent before giving my cats anything and yet did what she wanted. That is in no way, shape or form ok.
Overall, my experience as a whole with this office was terrible. Other than the vet techs I had, who were all very nice, I was not impressed with the office. The vet was rude, dismissive, and had an entitled attitude. I felt as though I was getting below average care and service for a hefty price. I will not be returning. read more