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    Northeast Ohio

    2.8 (62 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Northeast Ohio

    Animal shelters

    Community Service/Non-Profit

    Pet adoption

    Northeast Ohio Photos

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    Their building

    great place, for veterans I would suggest here do not go to other places you will get your personal property stolen I do not want to call a place out they are helping some needy people but their service is not good at 2100 Lakeside Avenue East but here at the VOA the opposite the front desk people are nice the case workers, intake and all personnel are really professional and good they do their job very well and they need nothing from no body that telling something or saying that their management is good if all those people are doing their job well and need nothing from you. then I would say management is doing its job well. I feel secure here as I am a veteran of the United States Armed Forces. I was treated way better here than anywhere else.

    Craig L.

    I've been in here on multiple occasions, and I have had two friends that have adopted animals from here with zero issues. Sadly, a lot of these reviews are from faceless people who have only put one review to bash this place so I don't give it much credibility. I also donate as much as I can as far as supplies they need. the people that volunteer here are saints donating their time and resources to help animals. I highly suggest if you can donate anything around the house or any type of food for these animals. It is always greatly appreciated.

    I adopted a great puppy here, very affordable. Had all her shots and was spayed for no extra charge. Great people working there, I got in and out fairly quickly. This place does a lot of great work with a low budget and I'm so impressed with how they run a place like this. And now I have a super amazing friend! It's been one of the best experiences ever.

    Jessica C.

    scam * puppies covered in feces * owner clueless * manager rude * unprofessional * unclean Please, please get your new furry friend from anywhere else. On 07/15/2021, this facility hosted an event at Thirsty Dog in the flats. They advertised a puppy named Willow on their Instagram account, stating that she would be available at the event "on a first come first serve basis." [see attached photo] I took off of work, showed up very early, and waited. I was one of the first people there. About 20 minutes before the start of the event, a woman showed up and asked when she could take home Willow. I questioned the volunteer (let's call her Emma) about this, and she informed me that the director promised the dog to this woman but that the other dogs were available. This is a classic bait-and-switch, which is an illegal tactic. Emma felt very bad about the situation, and I know she was just following orders given to her. My mother and I called the facility to speak with the owner, Jeff, who apologized for the incident and informed us that the manager had been fired for her actions. Without us prompting him, he offered me a free dog which would be comparable to Willow. I called often, checking to see if there were more puppies. One time they offered me a beagle as a comparable dog to a chihuahua... Another time, they immediately put me on hold for 20 minutes, and when they finally answered, they had just gotten done adopting out the dog I was calling about. Today, 08/25/2021, I saw doxie puppies posted to their Instagram at about 9AM. I called and left a voicemail at about 9:30AM. They called me back when they opened at 10AM, and informed me that they would hold the dog I wanted in the back until noon. I arrived at 11AM and held the puppy. The place smelled absolutely foul, and some of the puppies were covered in their own feces. I was told that the dog would be $200, but I informed them that Jeff told us we would not have to pay. According to the manager, Jeff did not recall this conversation. The manager informed us that we misunderstood. Then she changed the story and said that Jeff misunderstood. My mother called and was angry about the constant lies we have been told. The manager hung up on her, and proceeded to call my name out in the shelter to find me. She motioned for me to hang up the phone on my mother. She told me "you're an adult" and that she would not speak with my mother, nor would she let her in the building. The shelter broke their promise. I was honestly willing to pay for the dog even though they revoked their promise, but after the way I was talked down to by the manager, I left. Also, it turns out that Emma was the one fired over the incident, not the manager - even though Emma was just doing what she was told. DO NOT GO HERE. They will lie to you left and right, and they are not taking care of the animals properly. It breaks my heart to see all of these poor animals being neglected. This place should be shut down. Please check out these reputable shelters instead: Cleveland APL Lake Humane Society Rescue Village City Dogs Friendship APL Parma Animal Shelter Cuyahoga County Animal Shelter Lakewood Animal Shelter

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    Ask the Community - Northeast Ohio

    Review Highlights - Northeast Ohio

    Dogs that my sister has adopted from the Cleveland SPCA on Brookpark Rd.

    Mentioned in 2 reviews

    Read more highlights

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    Northeast Ohio - animalshelters - Updated June 2026

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