Unfortunately, our experience with As Good As It Gets was extremely disappointing and raised…read moreserious concerns about billing accuracy, transparency, and communication.
This company was hired through our property management company for a move-out cleaning at a rental home in Chico. We were charged $912, which was stated to cover 24 hours of cleaning across multiple days. This immediately raised red flags for us, as the amount felt unusually high compared to prior move-out cleanings we've had in the area.
According to the invoice, cleaning took place on 11/26, 11/27, and 12/8. However, on 11/26, my partner and I were at the property all day moving with a U-Haul, and no cleaners were present at any point. On 11/27, I personally returned to the property to remove items from the garage, and again, there were no cleaners there. When we questioned this, we were later told verbally that the cleaning actually occurred on 11/28, 11/29, and 12/8, which directly contradicted the dates listed on the invoice.
We were eventually provided with time cards, which showed a total of approximately 15 hours of work. After further review, and with the help of Ring camera footage from a neighbor whose camera faces the house, it appears the total time cleaners were at the property was closer to 12-14 hours, not the 24 hours we were billed for.
What added to the confusion was the billing structure itself. Rather than charging a flat hourly rate for the total time worked, this company charges per employee, per their individual hours, which significantly increases the total cost and was never clearly explained upfront. Had we been made aware of this pricing method, we would have arranged for our own professional cleaning service.
To better understand whether this charge was reasonable, we obtained multiple quotes from other professional cleaning companies in Chico, all of which were significantly lower for a full-house move-out cleaning. Based on our rental history, we have never been charged anywhere near this amount, even for homes that required extensive cleaning.
We made multiple attempts to resolve this directly and fairly by providing documentation, requesting clarification, and asking for an adjustment to reflect the actual time worked. After we sent our supporting documentation, the owner stopped responding to emails and avoided further contact, leaving our concerns unaddressed.
At the end of the day, all we wanted was honesty, transparency, and fair billing. Instead, we were left feeling taken advantage of and ignored.
I would strongly advise anyone considering this company to get written confirmation of pricing structure, documented hours, and clear billing terms upfront, and to double-check invoices carefully. This experience was stressful and unnecessary, and I would not recommend this company based on how this situation was handled.
