I have been using American Limo Express for over 4 years now and can't say enough about Shan and…read morehis team! They are always on time, professional, kind, clean/comfortable cars and safe drivers. I travel weekly for business for over 25 years and American Limo Express has been the best service I've ever used. I highly recommend using American Limo Express for you and your family's transportation needs.

I use this company whenever I fly out of O'hare. Always a good experience. Highly recommend.read more

Took taxi ride to airport from my home in Park Ridge - $45! No meter, no mention of flat rate when…read moreI requested taxi. Cab ride home from airport- $21. When I called to complain about rate gouging I was yelled at and hung up on! This business is running a scam.

Just took this service from park ridge 11 minute drive because he took devon to Mannheim. He…read morecharged $54. An Uber would of been $20. Trying to give local business my money NEVER AGAIN!!!!! Then he got all angry when we questioned the amount. Stay away from this business.

We were heading to Ohare and my go to service is generally American Taxi Dispatch…read more I was able to book my pick up for 4 AM and schedule my ride home through their App. I really like it because I am able to get a van for the family and the charge is a flat fee of $40. Compared to an Scheudled Uber for $50 plus dollars. The driver arrived 5 minutes ahead of my pick up time. The minivan was very clean and the driver loaded out luggage and was nice. His driving was safe and got us to the airport safely. Overall, it was a great experience as always. I highly recommend using American Taxi because you know the price you'll pay and the drivers are generally very nice.

Be warned - reserving a ride in advance does not mean a driver will actually show up at the time…read moreyou have requested. For a reserved ride, we received notification 30 minutes ahead of time that the trip had been assigned and giving us the details of the Driver with tracking info. 20 minutes later, we were notified that they were searching for a new driver. That went on for 25 minutes before we cancelled and took Another company's ride. Extremely disappointed!!

We were ripped off on New Years' morning. We took cab number 007 (silver minivan) from Rivers…read moreCasino to Marriott Suites (.9 miles). We were told that it was a flat rate of $15.00. The driver became very upset when we asked for a receipt. I call the cab company and they apologized and told me they would talk to the driver. It would have been nice for them to give me a refund.

Used this company for 15 years to travel to the airport from my Des Plaines home. They used to be…read morecalled Community Cab. Tried to use them last week. I called a few days before my flight on Sat and scheduled a cab to pick me up at 6:30am. No one arrived so I called and they said sorry we cant find a cab for you right now. Crazy system, 15 minutes before you want a cab they try to find a driver and may not be able to. This doesn't work for an airport run. The plane wont wait.

We used ABC for our son's wedding and they were great! Easy to work with every step of the way…read more Diana Lewis coordinated the operation and was wonderful. Our driver, Nikko, was very accommodating and friendly. I'd definitely work with them again!!

I recently was a passenger on a K&G coach taking my group from our Chicago hotel to O'Hare Airport…read more I left a pair of eyeglasses on the bus and our bus driver found the them and brought them to the K&G offices. Stefan and his staff worked tirelessly to return my glasses, bringing them to Fed Ex for shipment and then following up when the glasses were sent to the wrong address. It was only because of their persistence and perseverance that I got my glasses back. Our coach trip to the airport also went very smoothly. Thank you Stefan and staff for going above and beyond!!

K&G was so great to work with to plan transportation for our wedding guests to and from our venue…read more In the initial planning phases, K&G provided several options that would work for our group. They were incredibly helpful in planning and coming up with solutions for all our guests to be able to access the transportation bus, even those with mobility difficulties. K&G was super responsive to all my emails and made planning transportation for our wedding a breeze. On the day of our wedding, Rey was the driver for our bus. He arrived early and communicated with me and the planner throughout the night. He was professional and kind to our guests. We highly recommend K&G!

If I could, I would give ZERO stars. Had contracts for 2…read morecars on my wedding day. Both were late arriving at my house. My limo driver was going to take the expressway....into Chicago....at 12ish.....on a Saturday. Thank goodness he finally listened and took local roads. The other driver interrupted my post-ceremony pictures noting his next pick up was at the time when he would be dropping us off at the hotel. More wasted time. Delay to ceremony +delay after ceremony = delay at photo location that cost $100/hr when purchased in advance. When brought to manager's attention, he made it seem that the only compensation (or apology) that would be offered would be if an accident occurred. The contracts say that they are not liable to,acts of god or unavoidable circumstances. They need to add that the driver will ignore passengers and only follow the gps - in every situation. My fault was that I was not able to note the exact time the cars were late to my house or the church. Silly me, not noting the times on a day in which I hired professionals to do their job.

They ruined our wedding day…read more I hired a limo to take guests to the wedding ceremony and then to a photo shoot location and then to the reception and then home. Here is what went wrong... Despite giving them exact GPS coordinates, the incompetent limo driver took 68 minutes to travel 3.4 miles for the photo shoot. He went to the wrong place. He just waited there with guests. It took a guest to call me to ask if he was at the right place. I went in another car to the place after the limo had left and texted the driver the exact location and talked to him about how to get to where he needed. One of my guests who was in the limo later said he was an idiot. He was not polite and closed the door in my guests face. As the groom, I did not enjoy having irate guests. Several told my wife they felt sick driving around in circles. I was on the phone with him for several minutes trying to guide him to the destination and he couldn't understand basic instructions. My guests showed up really late at the photo shoot so we lost a lot of time with the photographer and limited the pictures we could take. It isn't like I can do it again. In their contract, they said there would be champagne - there wasn't. I'd promised my guests champagne so they were enthusiastic about the limo ride. So instead, they had a 68 minute drive around in circles without any champagne. My guests were not happy. They parked in the worst place possible every time. At my apartment, they parked on the road out of sight. We have a car park for the apartment buildings. The idiot limo driver walked across to my apartment building cutting across people's lawns. No taxi has ever done something so stupid so why should a limo company do that? It delayed us getting on the limo by just a few minutes but it is part of an ongoing theme of incompetence... We were told that the limo could take baby seats. it could not... the seat was too deep for my brother's baby seat that is a high quality one and compliant with regulations in the USA and is adjustable. So this delayed things. Limo driver said and did nothing. We are delayed a few more minutes now. I suggest the limo driver takes the lights instead of taking a left turn on a busy road. He says there is no need. When we finally leave after the limo driver had gone, we see the limo driver was still waiting to turn left. If he'd listened to me about taking the lights for the left turn, he'd have been at the destination sooner. IDIOT! He gets to the bride's apartment. Does he park outside??? Of course not. He parks in the school car park across the road. My wife tried calling me while I'm at the ceremony with my phone off asking where the limo was because it wasn't outside. She luckily saw a limo from her kitchen window across the street (not on the street her apartment entrance is on) and got into it and arrived at the ceremony late. After the ceremony, the limo parked on the corner of the car park so we had to walk a distance to get his attention (he did not respond to waves and generally ignored us). There was a car port entrance in front for the limo driver to use, but he never used it. One of the bridesmaids changed her mind and did not want to take the limo home because of the 68 minute trip. I tell the limo driver to skip a hotel on the way home. I double check this with my wife in front of the limo driver and am very clear. The idiot still tried to drive to that hotel and had to be corrected by the guests in the limo at that time. COMPLETE IDIOT!!!!! I asked my Dad to note when the limo arrived at the destination and when I later contacted W-Limo about it, they quoted a time 19 minutes longer than the actual which resulted in a larger bill. When I contacted W-Limo about what the cost would be for going over the contracted time, they said it would be the same as the normal rate. I clarified that 1.5 hours of a 1 hour contract would be 1.5 times the 1 hour rate and they said yes. Instead, they made the overtime contract be non-inclusive of gratuity where as the non-overtime contract was inclusive of gratuity. So they put a 20% surcharge on the overtime despite clarification of the arrangement beforehand that this wouldn't happen. The limo never used the car port I'm told. Each time he picked up guests, he made them walk across the car park to reach him. I didn't get an adequate response from the company on these issues. They claim I didn't call them on the day despite talking to the limo driver in person to complain and having to call him to navigate him to the photo shoot and him texting his boss about the champagne problem. W-Limo say I should have called them regarding the issues - but the limo driver is their employee. They also seemed to expect me to contact them sooner than the three days I waited - I was on my honeymoon! Don't use W-Limo for your wedding. They don't care about you.