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North Light Newborns

5.0 (5 reviews)
Open • Open 24 hours

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New Tides Residential

New Tides Residential

2.0(1 review)
4.2 km

My adult son with autism was referred to New Tides about 6 months ago. Our first case manager was…read morevery nice and responsive to my son's needs for transition to adult services. Unfortunately, she resigned after two months, which was a shock as she had told us of her prior experience and that she was new at New Tides. Weeks went by and I had to reach out to New Tides myself to find out if we had another case manager assigned. I was told a new case manager had been hired and that he would reach out to us soon. Another week went by and someone from Woodfords Family Services that I spoke to got involved and was able to obtain an email for me for the new case manager. Another week or so passed before he finally contacted me. He arranged to meet us at a tour we were doing at a day program. The case manager was late to the tour and when he did show up, he had a coffee from Dunkin donuts in his hand. I was not impressed to say the least! I tried to stay positive but he looked either really tired or hung over. At the end of the tour, we did talk a little before parting ways, and I did mention that I would be sending him some emails about upcoming appointments and a school meeting. He never responded to those messages! I am now trying to reach New Tides to find out if we still have a case manager or not! So, I do not recommend this company for case management due to their lack of communication and professionalism!

From the owner: New Tides Residential provides residential placements for individuals with autism and intellectual…read moredifferences. We offer a variety of residential support services, and we work hard to help our clients develop important life skills. Our caregivers provide a wide range of disability support services, including: 24/7 home care and medication monitoring Transportation to appointments and activities Assistance with chores and household activities If your loved one has a Section 21 waiver and needs adult care services, we can help. Looking for a new job? We're also hiring!

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North Light Newborns - doulas - Updated October 2026

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