I was struggling with my mental health for so long. A friend of mine suggested contacting them, as…read moreshe also has a therapist from there. It was the best decision I made. I have done so well since linking up with my therapist. Totally recommend.

My card was charged without any authorization, and fraudulently. My therapist saved my card on…read morefile, and it was never advised or myself given paperwork, that my card could be randomly charged for random amounts without me knowing or authorizing any payment. Chris from billing advised she was told by the CEO MK Wright to charge payments on accounts with balances? That is FRAUD and i genuinely don't think you all understand that. Me saving my card on file for ease of payments, does not authorize you to take payments for any amount whenever you want, since i have a balance. that is not only fraud, that is illegal. I will be reporting this to the Ohio Medical Board as well as an official complaint, as this is completely illegal and fraudulent. You can have MK Wright call me back, since apparently she is the one "authorizing" her employees to run cards for amounts she picks whenever she wants. That is NOT legal and is the literal definition of fraud. The payment that you tried to take, has been reported as fraud, and I no longer wish to work with your office due to MK Wright, your CEO and her ridiculous "processes". I have been going to Serenity for therapy since 2019 and have NEVER not once had anything sent to collections and have always paid my balance in full. There has never been any issues with me paying my balance, and me taking 2-3 weeks to reply is not IGNORING Serenity Billing, I have a life and a child and as i stated, my balance is ALWAYS PAID. I have had issues in the past, confirmed and documented within my texts with my personal therapist, that MK Wright likes to try to push payments through without asking clients, and it has happened to me before. Thankfully that time, my HSA card rejected the transaction but I have multiple emails and proof showing where Serenity (Billing and or MK WRIGHT) has tried to run my card without my explicit permission. I'm not too sure why you, MK, think that you can give your employees permission to run a card that does not belong to you, but I can assure you that is illegal and fraudulent and I will be escalating this however it needs to be escalated, to make sure that this doesn't happen to anyone else that maybe can't afford for you to be running cards for random amounts without any permission.

Good experience, great therapist! I enjoyed my service here and enjoyed easily getting help through…read moretheir texting system.

I'm confused by all the reviews. I understand where they are coming from tho. I went to see Alicja,…read morethe owner...many years ago. The type of care she gave me was INCREDIBLE! She LISTENED when nobody else would. She CARED more than anyone in my life cared. She made phone calls to her colleagues trying to figure out what was wrong with me. I had just been in a Domestic Violent Relationship and my speech was racing. She didn't try to force inject me with harmful drugs that made me catatonic like they did over at One Health in Grandview. (That was Dr Holly Schweitzer). The type of care you will receive from Holistic Wellness Solutions should be better than it was before! The staff is working hard to take care of your needs. They learned from one of the BEST! Alicja Matusiak from Poland! She and her family know quite a bit about trauma! Love u all!