The most excellent - professional staff I came across after moving my parents to three different…read morefacilities. I saw firsthand how these facilities don't have the proper staff to do medication management, to have physical therapy on site let alone get them showered every day. This is the only place I would consider if I were to do it again because of the amazing staff, that is always on site. They are just steps above every other facility in every way.

The grounds, buildings are beautiful. We worried at first about my mother being happy in Memory…read morecare because she was not very outgoing. It didn't take too long before she made friends with all the staff and she adored them. They treated her with such kindness and concern I didn't worry about her care. They made sure the food was how she liked it, how her bed was made and all the little things that made her feel at home. They were 100% professional and they couldn't have been more kind to her. She loved it there. We were lucky to have her live there.

We have found the team to be caring, cheerful, engaged, and helpful. We appreciate their gracious…read morehelp through transitions to higher levels of care. Would recommend.

The executive director, Micki runs off her staff. The turnover rate is terrible and the employee to…read morestaff ratio is not good. There are many amazing people that work at the Ridge but the staff do not stay long. It is a very negative work environment. Over 20 department heads have walked out in the last few years. Most have not even given a notice because the executive director is so nasty to work for. The turnover rate affects the residents and it is very sad to see.

The 3rd floor rehab is really good! The food is fair - and the same in a sections. The new dining…read morearea on the first floor is a most welcome addition! Everything is grilled or fried, but it's hot and yummy! Nursing and CNA care is usually good - the key is to not have anything out of the boxes to "confuse" them. Honestly, most of the staff on Rehab and Assisted Living are good - some just don't want to be bothered outside their comfort zone. I remember my daughter saying St Joseph's was the best facility in its income brackets. Certainly, there are others that cost more (a lot more), so, I guess you get what you pay for, and sometimes it's better and sometimes it's worse!!

I am a healthcare professional at this facility. In my 15 years working in healthcare this is the…read morebest facility that I have worked for. Their care of patients is exemplary given the resources we are provided from our government and insurance providers. The staff is well cared for by this facility too. The staff retention here is far above average and they really care about their patients. Our patients are our family. The activities department goes above and beyond to ensure our patients have an active social life within their abilities.

If I could give Thatcherbrook a 0-star rating, I would. Our experience with this facility was…read moreextremely disappointing, particularly because of the lack of communication, the condition of the facility, and serious concerns about my mother's care. One of our biggest frustrations was the administration. Lance repeatedly failed to return emails or communicate with all members of our family who were involved in my mother's care. When we did have interactions, I found his attitude arrogant and dismissive. When you are trusting a facility with someone you love, families deserve to be treated with respect, kept informed, and included in decisions regarding their loved one. After moving my mother from Thatcherbrook to a memory care facility, we were told that she appeared to have been overmedicated. Her catheter was removed the day she arrived at the new facility, and we have seen a significant difference in her alertness--she no longer sleeps all day. This raised serious concerns for our family about the care she received while at Thatcherbrook. Beyond our concerns about her care, I found the facility to be outdated, in need of maintenance, and not as clean or welcoming as I would expect from a rehabilitation center. Thatcherbrook was, unfortunately, one of the worst experiences I have had with a care facility. Based on my experience, I would not recommend it. Families placing a loved one in rehabilitation deserve transparency, communication, compassion, and confidence that their family member is receiving appropriate care. I did not feel that we received those things at Thatcherbrook. In fact I regret putting my mom there to begin with.

My family had an excellent experience with Thatcher Brook Rehabilitation and Care Center. The staff…read moregenuinely care about their residents and go above and beyond to provide compassionate Care.

I live here without any major issues, except for some dental problems. I haven't really connected…read morewith the dentists at Canyon Rim Care Center, so I plan to try the UofU Health Greenwood Center instead. Overall, the care here is good--though not always outstanding, but a few nurses are really excellent. I've faced some financial challenges with the administration, which turned my entire office experience into quite an unexpected adventure after some patience! I discovered I have a monthly allowance and even received retroactive payments! This whole experience has made my long-term stay here feel even more positive and manageable. THE FOOD HERE, HOWEVER THE FOOD HERE AT THE CANYON RIM CARE CENTER, NEEDS HELP

Great care and wonderful nursing staff! Residents are well groomed and nicely taken care of.read more

My mom was at The Wellington for 2 1/2 years. She loved living there. She had a nice apartment on…read morethe second floor, close to the elevator, with a great view. The care she received was also outstanding. I would go and visit her at least once a week and call every night. Thank you from the bottom of my heart for what you did for my mom.

I have a friend who is a resident there. When I have tried to call the main number to the facility,…read moreit constantly has a busy signal, day or night, no matter what day of the week I call. I have needed to relay an important message and can never get through. Unless their phone number has changed, they better find out why the line is always busy.

It is getting better. We worked out some problems. Got our food issues worked out. Some of the…read morenurses here are great.

Not a good place to care for someone you love. Theft of personal property since my family member…read morehas been there his watch, most of his clothing, his wallet with cash and credit cards inside (3 times), his winter coat (purchased at Christmas 2023) 3 new sets of sheets and matching bedspreads, and most recently a beautiful blanket for his bed with an image of a wolf on it that his daughter had given him. When staff was told about this (each time something comes up missing) we get the same song and dance that they will find the items and return them and then call us back once they have done that but I have yet to see the items nor have I ever received the promised call back. We have spoken to the front desk, the laundress/activity director, the aid that helps him shower(last time he saw his watch) and he still has not had anything returned nor has anyone called back. I have asked to speak to the administrator a number of times only to be told that they couldn't give out his contact information but would give him mine and he would call me. The most recent problem was brought to our attention was when he had someone withdrawn $900.00 from his bank account and then said he needed to withdraw more only 2 days later, and when asked where the first $900.00 was he said that one of the nurse's aide's there was having financial issues and that he had given it to her and had done so many time's since he's been there. When we confronted her about it she denied it at first but then admitted to it and promised to pay it back but only after we said that we were going to report her and file charges. He has yet to receive any money back nor has he gotten any of his belongings back. Keep in mind he is bed ridden and cannot get around unassisted to spend any of the money he has withdrawn and in going through his bank statements recently we have found hundreds of dollars unaccounted for. And if you can call 2 buns and a piece of chicken with no condiments on it a balanced meal there is definitely a problem (don't get me started).