I am very disappointed with the hair service I received from Normenta. Although I was told she has been in business for years, I noticed she only has four reviews, all of which are from a long time ago, with no current feedback.
The color we discussed was not what I received, and she failed to cover my gray hair, which was the main reason for my visit. Additionally, the salon itself is dark and uninviting, with dark brown walls and poor lighting, making it unsuitable for coloring hair.
After returning home, I looked at my hair in natural light and found it looked terrible--there were red roots, and none of my gray hair was covered. She was aware of her failure to cover my gray, but her solution was to fix it at my next appointment in nine weeks. I had no previous color in my hair; it was all-natural brown with some gray spots near my forehead that I wanted to color brown.
A few days later, I texted her about the issue, and she suggested that I come in the next morning to add color. However, I was out of town attending a wedding and couldn't trust her to correct this mess before the event.
She also trimmed the ends of my hair, but it wasn't a full haircut; she spent less than five minutes on the trim. She asked if I wanted it blown dry; it's wintertime, and surely she can't think I'd want to leave with wet hair. I was charged $153.00, and she attempted to sell me some expensive hair products, further inflating the bill.
I will not be returning to her salon. She does the bare minimum but charges the maximum she thinks she can get away with. Terrible service! I recommend going anywhere but here! read more