Professional staff, modern clean salon and the talent of the stylists is amazing. Focus on education and the whole hair experience

For the most part, I will let the email exchange speak for itself. I will only add that I've spoken to several other stylists who say she either didn't mix the color dark enough or didn't leave it on long enough. My original color is a medium auburn that in 3 months hadn't really faded much, and I only had a root growth of about an inch. The roots were darker with grays mixed in, and they came out strawberry blonde (so noticeably lighter than the rest of my hair). I went back in a second time (at no charge, which is why I gave her two stars) and the exact same thing happened. Oh, I don't need an explanation "of hair color," as I've had my hair colored and colored my own hair plenty of times. I was just trying to be polite. -------------- Hello, Mary, Hope you're having a good weekend. Sorry it's taken me so long to write, but things have been hectic. I wanted to let you know that the second round of coloring did the same thing as the first. After one or two washings, it turned strawberry blonde-ish just like the first time. I'm just going to leave it for now, but I'm wondering if it's something to do with the new color line you mentioned you were using?? Can you tell me the name of it and the name of the one you've used in the past? Thanks, XXXX ----------- Never changed color line it's always been Paul Mitchell We just change the formula to a lighter color to match your 5 month grow out, like you requested my recommendation is the original formula I did that you liked when I first did your hair Sent from my iPhone ------- XXXX, To my recollection, we've always just done the roots and pulled it through to the rest of my hair. I thought you said something when I was there the first time about it being a new color line by Paul Mitchell? Also, Mary, I just want to correct something you said when I was in and again in your email, it hasn't been 5 months since I had my hair colored with you. I was in on July 26, 2019 and again on October 11, 2019. That's only 11 weeks. But I honestly don't understand why that would matter. Can you please explain? Thanks! --------------- Yes I Always do the base color and pull it through the ends, but as our consultation concluded you wanted me to match the lighter color that had grown out for five months so I did not run it through the ends per your request Absolutely if you could come in at some point next week and give me 15 minutes I can give you a clear explanation of haircolor Sent from my iPhone ------------ Mary, I feel like you are blaming me for the fact that the roots don't match the rest of my hair. Am I misinterpreting your email? What I asked you to do - which is what I always ask - is to make the roots match the rest of my hair, period. When you asked about the ends, I said, "Well, I want you to trim an inch off, so do you think we need to do the ends if you're going to cut them?" Initially, you said "no" but then I went to the sink and you said you were going to do that anyway. And you cut much more than an inch off my length. (Sidenote: She wet my hair, massaged the color through and left me sitting at the sink with my head bent backward for another 10-15 minutes - she set a timer, but I couldn't see the time from where I sat. I can say that my head and neck hurt, and there was a knot on the back of my head that hurt for days.) But I'm not even talking about the ends or comparing the root color to my ends. I'm comparing the root color to the hair right after the root, wherein it should match, but there is a definitive line around the crown of my head where you can see the lighter root color and then the darker hair color. And, again, I stress that it has not been five months since you last colored my hair. It has only been 11 weeks (so not even three months)! XXX _________ I'm sorry you feel This way, Sent from my iPhone read more

Color Cafe - This is what it looked like the second time she was supposed to fix it. - Hair Stylists Near Me - New London, New Hampshire

Moved permanently to the area and had to find a new salon. It was a bit traumatic as I had gone to the same salon out of state for over 25 years! So happy I found Color Cafe- Mary is super friendly and made the experience very comfortable! Love my color and cut. Highly recommend the Color Cafe! read more

My experience here was wonderful. I think my hairdresser was the owner (I can't remember her name). She got me in within the time frame I needed before a wedding and service was fast, friendly, and easy! I didn't even have to call the salon, I just messaged them through Facebook and an appointment was quickly set up for me. I hadn't been to a hair salon in many years and missed being a blonde. I wish I had taken a before picture because the difference is amazing. I highly recommend this business, however make sure you bring cash to tip! I didn't bring any cash and felt bad I could leave a well deserved tip! read more

Color Cafe - Hair Stylists Near Me - New London, New Hampshire

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Blake did an awesome job! After more than a year with no haircuts I really needed a refresh. She worked magic with foil highlights that make my hair look sun kissed and natural! I had long straggly hair that she cut to just above my shoulders so it flips just right after wash and blow dry. She also cut my 7 & 4 year olds hair. They both were very happy and excited to have fresh new looks for Spring! Thanks so much for making us feel great. read more

Blake was WONDERFUL! I got in to see her for a last minute cut after I got butchered at a different salon the night before. Blake took her time, addressed all my issues and completely saved me! Everyone there was friendly, environment was great and was I super? super happy. I will definitely be going back! read more

Amazing!!! I'm Afro-Latina and have loose curly but very thick and naturally dry hair. And they managed to cut my curls perfectly!!! Wonderful experience worth the price, especially being in a small town, about the same price for my special stylist back home. Was hesitant to let a white person cut my hair, but girl she did amazing! read more

Thank you Mary! Oh, how I needed a miracle and Mary delivered! After the last year and a half with no hair cut and deciding to go grey I was a mess. When I sat in her chair and she asked what I wanted I jokingly said "just fix it!". Wow did she deliver! She gave me the sexiest cut and color I have ever had. I just can't thank you enough Mary! read more

This is definitely a first rate salon! The new location is even better than the one they had previously :) I have to say that everyone here is friendly , professional and extremely knowledgeable . Prices are very reasonable at this Paul Mitchell Color Salon.So many times ,salons don't bother keeping up with the continuing ed for the stylists. Not so here,as this salon is "on point ",in all aspects . From cuts to color to products and aesthetics ...they are always in line with the "currents" of the hair industry. I've had only positive experiences here . The salon is always clean, relaxing and the staff is attentive . I go for my usual weekly blow out with Blake . It's SUCH a time saver in my daily routine .(I have a lot of hair !;) She also gives an expert cut ! read more