Jeanette wasted our time and left without cleaning our house. She clearly was looking for an…read moreexcuse to leave before she even started. Before she came, she asked how long our last cleaner took to clean our apartment, and we told her 3-4 hours. We didn't realize that she would take this as some sort of hard limit. She asked a question, we answered her truthfully. But when she showed up, she informed my husband that she had "something important" planned for later in the day and had allotted only 3-4 hours. Okay, that's a bit odd for a first time cleaning someone's house, since that usually takes longer than the average visit, but fine.
She asked if there was anything in particular we wanted her to concentrate on, and he told her we'd like her to dust all surfaces, including baseboards, for our 1,100 sq ft apartment. She then informed him that she didn't think she could complete what we wanted within the 3-4 hrs she'd set aside. My husband asked if she could at least do some of it, and she said no and left.
For reference, we first contacted her May 22nd, spoke for the first time June 5th, and scheduled for June 10th. This wasn't exactly last minute, and so it was even more irritating that even with advance planning, we *STILL* weren't able to get our house cleaned!!
The price she quoted us is $35/hr. Our last cleaner was $30/hr and we always tipped him an extra $30. We recognize that it might be hard to find someone as awesome as our last cleaner (he could no longer work on weekends, which was when he previously cleaned our home), but honestly, it never would've occurred to us that we'd make plans with someone, they'd show up, and then decline to clean our house! For the record, our place was just cleaned a week and a half ago, so it's not actually all that dirty.
All said and done, I feel like Jeannette really didn't want to be here today because of whatever it was she'd scheduled later in the day, and was looking for an out from the second she came in. We'd equipped ourselves with everything she'd asked us to have available for her use, allotted this time, and then she didn't even bother honoring her commitment. She actually had the nerve to tell us to reschedule with her for another time. Um, nope. This was your opportunity to work for us. We can't afford to waste our time on someone who might change her mind and decide on a whim not to do the job for which we hired her. That's not professional.
I would not recommend Casa Bonita Cleaning Services to anyone.