This is by far the most horrible experience I've had in a Dr's office, I totally agree with the other reviewers, do not go there! 1. The front desk never answers my calls, and finally she did answer she put me on 43 minutes hold and ended the call. 2. I sit in the room in the paper gown waiting for the Dr for 40 minutes, the Dr didn't come until I called the front desk to complain. 3. The test results take forever. It's been nearly a month I still didn't get my pap smear result. 4. I asked the front desk to transfer my ultrasound order to a different imaging center, it never happened. read more

I had a great experience with Dr. Waite. It has been a struggle finding a good gynecologist in Orlando, and if I'd gone based on the reviews, I would have avoided her. I'm glad I didn't! The office is located in a gorgeous building near Universal studios, with a nice lobby, and ample parking. The examination rooms are a little small, and the wait time can be more than an hour for a scheduled appt, and her use of disposable coverings are the only things that make me give this place 3 stars instead of 5. She us great at what she does, but she could really use some help. Dr. Waite examined me and her beside manner was amazing! I'm making her my primary! read more

Norma L Waite, MD - Obstetricians & Gynecologists Near Me - Orlando, Florida

I don't even want to give one star. Was told I have a cyst on my ovary three weeks ago. Was told to get lab work. Nobody has answered their phone or email since, even reaching out everyday. No lab work was requested when I went to do it. Shitty service. read more

Wish I had read the reviews before I made an appt. I came in for a yearly GYN appt., it was my first visit to this practice. I just moved to FL. - Norma never asked what type of mammogram I had previously received. + I was referred to Rayus for what I thought was a routine Mammo Screening. Rayus was fine. - Weeks later I received an $850 from Rayus the Imaging Center because N. Waites ordered a Medical Mammo. - Norma never communicated that she was prescribing a Medical Mammo. --My insurance did not cover Medical Mammos. --Now I am stuck with a $850 bill from Rayus... - I called Norma Waites Office several times, no reply. I stopped in so the front desk person could make copies. I sent emails with supporting documents. NEVER HEARD BACK from this office. Thanks Norma for not communicating. Can't imagine what else you don't communicate to your patients. read more

Dr. Waite is a great doctor, however my appt was at 10:30 and it's currently 11:30 and I have not been called back. Her staff is young and could use a course on customer service and professionalism. The office could also benefit from some new furniture, paint, new pillows in the exam rooms, full size disposable sheets for patients, and a licensed BS-RN, not a medical assistant. I'm not sure if I will return. This is only my second visit. Called back at 11:36: The BP monitor was Publix Brand. Wow. 11:50- Waiting on Dr in exam room. This is definitely my last visit. Im super disappointed. 11:53- Assistant came in to tell me that I needed to reschedule because the Dr. had to leave for emergency surgery. This place is like a restaurant with the best chef/ food ever, but horrible service and decor. She needs an office manager to whip this place into shape. The dr is extremely knowledgeable and takes time to consult with each patient which is why the wait time is horrible. read more

Norma L Waite, MD - Paint job needed. - Obstetricians & Gynecologists Near Me - Orlando, Florida

8 phone calls and texts to TRY to get an appointment even during office hours. Voice mailbox is full!!!! The staff leaves a LOT to be desired. The only time I got through the girl said she would call me back once she received my insurance info. Numerous calls later to find out why I can't talk to anyone - left messages and no call back! Front office staff is INEPT and inadequate and I wonder if the doctor is aware of this. Sorry for those who use her. I would NEVER NEVER NEVER EVER deal with this type of customer service. BEWARE!!! One star is one too many! read more

Had swabs taken on 10/20 and called back on 10/28 for results. After being left on hold for 44 minutes the receptionist read my results and said they were negative. I expressed that I was still having issues and she scheduled me for a teleconference with the doctor on 11/3. Well I was just able to view my lab results on the Quest Labs app and they results show that they were unable to run the tests due to insufficient sample...why would they tell me they were negative and not inconclusive. Total incompetence. I liked Dr Waite but the office staff disarray and lack of professionalism will keep me from going back. read more

Can't get a hold of the office no matter how many times I try to call. I have left several voicemails and have not heard back from anyone! I'm trying to update them with my pharmacy information so I can get my prescription and no one will pick up or call me back! Every time I call I get an automated recording and can't get through to an actual live person. Very frustrating and disappointing! Dr. Waite is a great doctor but her office doesn't run very smoothly. read more

Terrible Doctor's office, medical results get mixed up easy, they manage the appointments terrible why make an appointment if they make you wait for 2 hours (im not exaggerating ) after you show up on time. The staff.....let me you.. you get better service going to a Walmart than talking to them, staff is rude and unprofessional you can easily find them eating at the reception while talking to a patient not to mention how abrupt they answer the phones that in case they feel like picking it up. Dr Waite is a good doctor but her office is a real disaster. Not worth the hassle, do yourself a favor and find another doctor. read more

Dr Waite was very personable and gentle with a very genuine demeanor; she made my first visit extremely comforting. I would def recommend her office to friends and family. read more

Honestly the worst patient care I've experienced! I get that Drs feel their time is more valuable than ours but never have I had a dr that scheduled and didn't show up at her own office!! My appt was 8:30am, by 9am she still had not arrived at the office. This is my third time trying to be patient (pun intended) but I'm done. Time for a new DR!!! Any recommendations? I'm in hunters creek now. read more

Don't waste your time going here they have no respect for your schedule or your time. They're very long waits and no one has any regard for the fact that you might have work or other appointments. Trying to make an appointment is nearly impossible their advertised hours times of operation online are all completely incorrect. The only way to book an actual appointment is to call over the phone but majority of the time they don't answer and they don't return your voicemails. complete and unbelievable lack of professionalism showed by the entire establishment extremely disappointing. read more

Nice enough lady and staff, kinda. Everyone is somewhat apathetic. NO sense of time, very run down office.

Hello Everyone! I've been seeing Dr. Waite since 1991 and she has actually become just like a family member to me. When you have a long term relationship with your Doctor like I have with Dr. Waite, you don't experience any of the apprehensions that most people usually do when preparing to go to a checkup with the usual sense of dread. Not with Dr. Waite! When it is time for me to check in with her for a scheduled appointment, I almost forget that she is there as a Doctor because the feeling of seeing an friend is so overwhelming that I often forget what I actually arrive to her office for. The truth must be told about this very professional yet extremely caring Lady of high standards, she is MORE than just a Doctor that you simply found out of an endless sea of advertisements in a directory or internet search. They do not make them anymore like Dr. Waite and I can't see myself going anywhere else for the maintenance of my health as I feel that she is a Godsend. Oftentimes in this day and age the relationships that most have with their physician might be cordial at best but never really genuine, but Dr. Waite goes the extra mile each and every time to make sure that you are comfortable with all procedures as well as making sure you understand everything that is transpiring with your care along the way leaving NO STONE UNTURNED! There is absolutely NO PRICE that one can pay for such a long term bond and I highly recommend to everyone that if they are truly looking for the professional care with a loving human touch then there is no doubt in my mind that to make Dr. Waite your personal doctor is the ONLY option that one could really ever have! Thank you Dr. Waite not only for your guidance and care in my health but also being that special individual in my life that has extended a precious warmth that is all to rare in the world today! God bless you always! Mrs. Lilieth Scurvin read more

I have lived in The Dr. Phillips area for 20 years, and this is honestly the worst doctor's experience I've ever had. I am not able to reach the office for a follow up. I have called the office up to ten times a day, and an automation tells me all lines are busy, and the inbox is full. When I call after hours, I leave a voicemail and no one calls back. Actually impossible to reach this office, and am horrified and disgusted at how poor the customer service and lack of knowledge that I've experienced. If anyone knows of another way to reach them, let me know - because three weeks from my appointment and still trying to figure it out. read more

Terrible Doctor's office, very unprofessional staff, there was only 1 patient when we got there and no one even entertained us. I tried to stand in front of their window but they just walked back and forth but did not even ask "HOW CAN I HELP YOU?" Why make an appointment if they made you wait for 2 hours or more than that, I left my work place early without getting paid just to get to their office on time and after you showed up on time, that's what I got? My husband even planned to be late to work just for that but ended up called out work because he had to wait for me. Worst staff, rude and unprofessional, not even single shame that their patients are waiting outside while they're just talking and I came to have my FREE ANNUAL CHECK UP which the nurse said Pap Smear was included. But guess what they charged my Insurance for almost $4000 for all other lab works they did without telling or asking me. Dr. Waite is a good doctor but to be honest, I was so disappointed how she did not discuss with me that she is going to run all the test/lab works right there and then because of what she think she had too. But could've been nice or common sense to let her patients know about it and it's not even a single test but a lot, that cost me arm and a leg. If I don't have insurance, could've been worst could affect my credit score. I wasn't ready for that bill that the lab sent me, and because we could not afford the bill on due date we had to call the lab that we will be late but I was worried that they will report it and affect my credit, I had to find ways to pay it. Definitely not going back. Not worth the hassle as what the other reviews said. I don't recommend this doctor's office at all. read more

choose another. Wait is pretty extensive. They do not listen to your requests ordering tests the patient specifically instructs not to be ordered. Also, they were pushing the doctor's spa, which was next door. read more

she is a good doctor but it always takes 2 hrs for a five minute appointment! I never get called in on my appointment time and then after the nurse takes your blood pressure and asks the initial questions, you wait for another 30 mins for the doctor! overbooking????? read more

Arrived 30 mins prior to appointment time,acknowledge by front desk staff. New paperwork update information given.Seen by physician within appointment time.Physician was unhurried and professional. read more

Very sweet doctor. Her staff is super cool & they treat you like a human being, not just a patient. Dianne is extremely sweet too. Love them. I just became a new patient there, & I'm going to continue coming here. Environment is super clean & everyone's very friendly. I don't know what the other patients are talking about with the wait time because I made my appt at 11:30am & was taken to the back at 11:40am. A 10 min wait that's it. & whether members are young or old doesn't determine their job performance nor how professional they are. Age means nothing because I felt like the YOUNG staff members treated me like HUMAN whereas I've had older staff members at other PCPs/OBGYNs treat me just like a patient & only cared about what insurance I had. Best OBGYN I've been to. read more

Should of read of the reviews. I actually thought I did. Must have confused doctors. Anyway, my appt was at 230 it is now 345 and still waiting! Not ok. And yes, the office is outdated. They can change paint color to make it more inviting, calm, warm area. The staff wasn't anything special. read more

DO NOT TRUST THIS DOCTOR! I went in for a UTI test one day which took about three hours to do. Norma Waite prescribed me an antibiotic for seven days. They said they would have the results for next week on Monday. When they didn't call, I called them on Tuesday. I was on hold for 27 mins when I finally got through. When I asked for the results, the receptionist put me on another long hold. She came back and said that she had to call Quest to get the results. When I asked her she said I would need to come back in on Friday. I asked her why? And she said the doctor would discuss the results with you then. I told her this is not right. If I needed a different antibiotic to get rid of the UTI I should be prescribed it over the phone right? The receptionist said they need to be in person to prescribe. I told her this isn't right and they need to tell me the results today. She put me on hold again and then came back and told me the results were clean and I had no UTI I didn't need to come in Friday. I have never written a review in my life but I thought I needed to help out other people before they make the same mistake. Unfortunately I found out that this doctors office just wants your money :/ read more

DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You will wait at least 1.5-2 hours before being seen. The staff is rude and obnoxious, and treat you like you're doing something wrong when you ask why it's taking so long. Dr. Waite spends literally 2 minutes with you, barely answers questions, and just looks burnt out. I am expecting my first child and they gave me absolutely no literature, information, comfort, etc. SAVE YOUR TIME AND GO TO A DOCTOR WHO WILL TAKE THE TIME TO GET TO KNOW YOU AND ANSWER YOUR QUESTIONS!!!! read more

I visited Dr. Waite for my annual check-up. I was very pleased with my experience. It was my first time visiting and I have no complaints. I was attended to promptly and did not wait long at all to be seen. I am very satisfied with my experience and would definitely recommend Dr. Waite to my friends and family and will return again. read more

I went to Dr Waite for my annual womens check up and this was my first visit. I first find the staff very pleasant, friendly and courteous. I filled out the necessary paperwork and waited to see the doctor. I was later call in to check my weight and usuall blood pressure. I was then asked to wait in a room for Dr Waite. The wait for her was about 30 min. She is a very nice doctor and very friendly. She talk with me abit and I find her very professional. I will have her now as my doctor. I was a former patient of Dr Catherine Zelner but it is so hard to get to see her. Only her PA is available. It is very personal for me to get seen by a doctor because these days when you visit your doctor or a doctor, you are left to see a Physician Assistant (nothing is wrong with a PA but my personal bit). I did my Pap smear a few weeks ago but I did not get a call back to let me know what my result was. I am use to my doctors office calling me with the result but I guess Dr Waite office does it differently. I will give them a call today. Overall good experience. read more

"Great experience as always been a patient for years. Wait time was not long at all if you need a great ob\gyn you should come to her. ".

I actually really like this office the first time I visited. I had been to 2 other horrendous gynos in the months prior, so the experience was very nice and refreshing. I agree with other reviews that the office could use some updating a paint job, but otherwise it's fine. On my first visit, I was seen within 30 minutes of arriving, and Dr. Waite was very friendly and calm, talking to me throughout my appt and pap smear. She made the whole experience very comfortable. So when it was time to book my yearly visit the next year, I gladly did it. This ended being a completely different experience. Upon arrival I was informed that Dr. Waite had an emergency delivery and would be 30-45 minutes late. It would have been nice if I received a warning call or something before arriving for my appt since this meant more time that I would need to take out of a work day to accommodate for this. I ended up waiting over an hour before being called back. Now at this point I'm thinking the doctor is actually in, but nope, she still wasn't in the office. So I undress and am sitting in the 2 pieces of flimsy paper for 30 minutes before getting redressed and finding a nurse to find out what was going on. At that point she STILL had not gotten to the office. At almost 2 hours of waiting with nothing to show, my visit turned out to be an absolute waste of my time and complete disregard for me as a patient. read more

It is so upsetting to go to appointments and have to wait, always the minimum wait has been one hour and up to 1 1/2 hours. The office books several people for the same time and very close together read more

If I could give her zero stars I would. It was my first time seeing her and all of a sudden I had all these issues (which I didn't) she claimed my tests for herpes came back positive but when I called to get my results (due to a family death I couldn't come in) the nurse kept telling my results weren't in... even though I had a message stating my results were in. After numerous calls and the nurse saying only Dr. Waite could give me my results the nurse finally said it was positive.. when I asked what to do she said just take this medicine (they had no idea how often to take it though, I was asked to read whatever the prescription said). 2 years of thinking I had herpes I was finally convinced to get another opinion and BAM... 2 results later from two different doctors my tests came back negative. I would NEVER recommend Dr. Waite to anyone, she destroyed my life for 2 years thinking I had something I didn't even have. read more

I was a first time patient today Monday, 10/17/2016 and had a very good experience with Dr. Waite and her staff from the moment I called to make the appointment with Nikala (phonetic) to the time I left. I had stopped by her office last week to pick up the new patient intake forms so that when I arrived for my appointment today I would not have to complete them there, so I was really prepared. My appointment was at 12:45 pm and I was called in around 1 pm. Her assistant Diane took my weight, blood pressure and directed me to the exam room where she took my blood pressure. She went over the intake forms with me and added whatever additional comments were necessary. After that I waited about another 10 minutes for Dr. Waite. After we went over my history I expressed to her my concerns and she patiently addressed them by answering all of my questions without making me feel rushed. She is very thorough during examination and after. Knowing that this is how she practices medicine with each patient, I will not become impatient during my future visits if I have to wait longer to see her next time. This is a doctor who is independent and who will not let her patients leave her office until they are fully satisfied with her service no matter how long she takes, especially during the first visit. I can't tell you how many doctors I have seen over the years (I am over 50) who follow a script provided by their corporate hospital affiliate and who not only rush you out of there, one former doctor even told me she only had 15 minutes for me. Not Dr. Waite. As far as other reviews referring to her office furniture and brand of blood pressure monitor, I didn't pay attention to that other than see a bright clean office with typical waiting room furniture. When Diane took my blood pressure I knew her reading was accurate because I take my own BP at home with a 'brand name' BP monitor I've seen at most offices, so it doesn't matter to me what brand the devices are as long as the readings are accurate. Again, I've been to various doctors' offices who have the latest technology in medical equipment where a staffer didn't know how to use it properly and gave me inaccurate BP readings. As you can imagine the OB/GYN annual exam had always been the one one I least looked forward to every year so I would schedule these exams every several years instead of annually. However because of the friendliness and professionalism of Dr. Waite and her entire staff I no longer have to have an anxiety attack over whether I should return to annual visits as recommended. I personally did not experience office staff eating, being rude or lengthy delays. For those patients who complained about how long they had to wait before they were called in, I might suggest that new patients come in with intake forms already completed and that Dr. Waite's staff schedule NEW patients during times more spaced apart than returning patients. My next review will be as a returning patient next month so stay tuned! read more