1st time patient, they fit me in after my own vet couldn't and banfield screwed up (long story…read morethere).... everyone was extremely firendly, helpful, knowledgable and they truly cared about my dog. i will now be a lifetime customer. also very convenient to my house.

TLDR: this vet has hiked their prices substantially, they have an unprofessional staff, and I had…read moreto watch my dog choke to death in her last moments because they mishandled her euthanasia. I have been coming to this vet for at least 4 years now. In the beginning, I really loved this vet and highly recommended them to many friends. I even continued to go here despite moving much further away and being closer to several other vet options. But things have changed in the past year or so. I have noticed that the staff has changed entirely, so I can't help but think that there has possibly been a change in ownership or management. Prices have sky rocketed and professionalism has significantly decreased. I have had my final straw this past week. I had previously euthanized my pit bull at Friendship about 3 years ago because of a spinal injury. That experience was incredible and I was grateful for the amount of care the staff had put into our farewell to our precious dog. However, this year, I had to euthanize another elderly dog of mine, and the experience was absolutely horrible!!!! I got to the appointment early so that I could go in and speak with the receptionist (while my partner remained in the car with our dog). My intention was to preemptively fill out all paperwork and pay in advance. There were no customers at all in the waiting room, and there were two receptionist. Both appeared to be consumed by their computers. I announced myself and explained why I was there. Initially, the receptionist was kind, but then the other receptionist reminded her that she needed to hurry up to take her lunch break. She then proceeded to rush through my check-in, hurriedly filling out my paperwork, not even asking if I wanted any additional services/products for the cremation. I had to inject myself and insist on asking for a paw print. She didn't even ask me if I wanted to see what other products they had. Then other customers started arriving in the lobby, and it appeared that her attention was redirected. She never said another word to me while I was standing at the counter, so I just walked out and went back out to my car for my final moments with my dog. We brought her in at exactly the appointment time, and had to sit in the lobby temporarily. Then we were ushered into the same exam room that we previously put my pit bull down in. It's a specific room that has its own private exit so that dog parents don't have to exit through the lobby while emotional. While in there, the vet and assistant took awhile; so we sat there soaking in our last moments with our dog while have to overhear people yelling in the lobby at their pets. It was so uncomfortable. Most vets place a sign or candle out in the lobby to signal that a pet is being put down, and requesting silence. Not this place. The vet finally came in and had more paperwork for me to sign (even though I had asked to fill out all paperwork when I came in early). The assistant said "I'm going to take her to the back now". This scared me because she didn't say why. I had to protest to ask if she [my dog] was coming back or not. She carelessly said "oh yeah, she's just getting a catheter". It felt like she didn't understand why we were on edge and emotional. When she came back with our dog and the vet, they laid her down on a blanket and injected a sedative, then they left the room to give us time to say goodbye. In the midst of our farewell, the assistant came in and quickly laid down a plate of beef and rice in front of our dog. Our dog obviously started eating it quickly, but the sedation started to hit her after about 2 bites. She was immediately paralyzed in the face and was unable to chew and swallow properly. We had to listen to our dog choke and struggle in her last moments. It was devastating to watch, and I felt completely helpless. They took that last moment from us. I was trying to be strong as I'm heavily pregnant and my partner was extremely emotional in the moment, so I restrained my anger because I just wanted to be in that moment with my dog. The vet came back in and administered the final injection. When they went to leave the room again, the assistant asked how I wanted to pay... literally seconds after my dog died in my arms. I told her I would call and pay later. She went to leave, and I had to ask if we were able to use the private exit in the room because now there were signs on the door saying "do not use". She lazily said "oh sure". And that was it. I looked down at my dog who had beef, rice, and foam pouring out of her mouth. I had to cover it up with the blanket because it broke my heart to look at. That was my last moment with my girl and they ruined it.

I love Ghent veterinary hospital. They are amazing. They love my pets. They are courteous, and…read moreknowledgeable. and I would recommend them to anyone who loves their pets and want their pets to get good attention and great doctor doctor Marshall is the best and her staff is awesome.

I cannot say enough about how wonderful Dr. Marshall, Dr. Coplen and their staff is. We foster dogs…read morefor a National breed rescue. We used another vet for years for our own animals, until they moved to East Beach and got a little big for their britches (guessing that building needs to be paid for). We had a foster that needed to be seen quickly and were told (rather nastily) that since this was a new patient, it would be 3+ weeks. NO care that our resident pets had been seen there for years. That's how we thankfully found Dr. Coplen and Ghent Vet. They got our guy in the next day. Long story short, it is not about the $$ for this group, it's about your animals. We have had so many dogs and cats cared for here (and all the vets are amazing) over the last 4 years. Every single one has been loved by the Ghent Vet staff and vets. Again, I can't say enough kind words about this practice. They treat your fur babies like their own.

Very friendly and good experience with our first visit after moving to the area. We have a 4 year…read moreold maltipoo with no health issues.

Beautiful clean facilities with caring staff , Amber!…read more Expensive. Not wallet friendly. As with any vet have to wait 3 weeks for appt.

Staff can be rude, short, and dismissive depending on which receptionist you get and the culture…read moreyou come from. Very expensive meds. Inconsistent policies. Sometimes you go in for a refill and they do it in 5 min. Sometimes they make you wait hours for the pharmacist to call you to drive back up and pick up the meds.

I've been coming here since about 2001 with our family dog, Teddy. I now take my cat there since…read more2014. I have never been disappointed with the care my cat received here, and when our family dog, Teddy, was alive, we honestly feel like his life was extended thanks to excellent vet care. I look forward to coming here every year for my feline's yearly exam. There was one incident when I had to take the feline to an emergency "same day" appointment back in March (2022), and they handled her so well, although it took a few days to get ahold of someone to discuss her results, it all got worked out. I would not take her (or any other future animal) anywhere else.

Was 15 minutes late.(flat tire). Was told 5 minutes from…read morelocation I had to reschedule and I would be charged $25 for not showing up. I then canceled my other appointment for my other cat for the following day. I found another veterinarian to take my fur family to. Nothing more.Just what happened.

The West Animal Clinic literally worked their butts off to keep my family together as we have been…read morereassigned overseas. They spent hours researching and helping me to get my cat within the country's standards for import, and then when I somehow misplaced the paperwork while I transferred (I am so angry with myself), they spent most of their Monday helping me to get what I need at the last minute. I am forever grateful for their dedication to keeping my senior kitty healthy, and keeping us together for her golden years. They have gone above and beyond, time and time again, and have been so kind to me through all of it.

Had car problems two years ago. 15 minutes late for…read moreappointment Was told I would have to pay a late $50 fee. Just called after three years and was notified I owed a $50 late fee. Not going. I have run large dealerships all my life and never would treat a customer that way. You charge a $50 bogus fee and loose $100++ SERIOUSLY

Instead of listening to my mom about her pregnant dog not wanting to eat and refusing to see her…read moreand them not being concerned about it caused her dog to have a miscarriage and almost die.

Dr Golden and her assistant Madison are an absolutely wonderful team!…read more I highly recommend for Golden Paws for cat care! I've had Golden Paws out twice now for my senior cat and I've been impressed with each visit. Both Dr Golden and Madison are so caring and the clinical approach taken is appreciated. They offered to treat Holland in my home but I prefer to have him examined in their mobile van. I'm with him as well. If you're looking for a quality vet care services for your cat - empathetic and clinically sound, Golden Paws is the answer.

Golden Paws is THE BEST!!!! Tara Golden and her team extremely caring, compassionate, and thorough…read more-- and the atmosphere in their mobile veterinary van is amazingly calm. I highly recommend Golden Paws!!! Laura Thom

The very best veterinarian I have ever been to. They care way more about the animals in their care…read morethan the dollar the animal makes them. I recently adopted a cat and they were very professional, as well as compassionate.

The staff were rude and disrespectful. They were not compassionate or caring either towards me or…read moremy pet. I certainly would not recommend this veterinary practice to anyone. It is too soon to know if the medications provided will work or not.

My first visit was very smooth and the current condition that my dog is having was explained to me…read morein a very professional manner. Dr. Thompson and the staff are the most supportive and helpful and I went home with peace knowing that my fur baby is being cared for by the best vet staff in Hampton Roads. I live in Va. Beach, they're located in Norfolk. But it's all worth the drive. Lyn I

The price is affordable and the care excellent. Very clean facility. The only place my cat act…read moreright at.

Hello. Mollie here. I would like to file an official…read morestatement regarding Grant Veterinary Care. Let's start with the facts: 1. I was not there for fun. 2. There were no treats. 3. I had mastitis. 4. I was deeply offended by all of it. I arrived uncomfortable, slightly grumpy, and prepared to object to everything. This was not a "happy tail" visit. This was a "something is wrong and I feel 0% fabulous" situation. And yet. The humans there were calm. Gentle. Respectful of my personal bubble (which was very important because I was tender and not in the mood). The doctor examined me carefully and didn't rush. My human looked relieved, which matters because when my human relaxes, I relax. No one called me dramatic. Even though I was a little dramatic. Which was justified. They explained what was happening, gave me medicine to fix the situation, and treated me like I was more than just "a case." I was a patient. A brave, slightly irritated, very good patient. Was it fun? No. Was it necessary and handled with care? Absolutely. Five stars. Because even when I felt awful and there were no snacks involved, they took good care of me. I still expect compensation in the form of extra belly rubs at home. -- Mollie

I found out about these guys from Operation Save a Shelter Dog. A rescue I work with and they are…read moreabsolutely amazing. For a smaller vet they are well ran and clean and prices are Amazing compared to current places I've dealt with. The staff are amazing and I even spoke with the actual Vet and she was kind and helpful. My fosters have been treated amazing and kindly and have gotten great care. Will def recommend and use them in the future. Great Vets are hidden gems these days