Dr. Baker knew that it was my first ever gyno appointment and first pap smear and she took a minute…read moreto explain the pap which I appreciated, but she did not explain the breast exam or pelvic exam. After the pap she started to remove my gown from my top half without explaining what she was doing, and also started the pelvic exam without warning or checking in with me. I found the pelvic exam to be very uncomfortable and even a little painful and I felt that she was being very rushed and rough with me. Her bedside manner was not very good and to me she came off as unfriendly. Overall, it was an unpleasant first gyno experience and I will certainly not be seeing Dr. Baker again. The front desk staff were friendly but I really couldn't leave fast enough.

This office is not well run…read more Expect to wait up to an hour in the waiting room past your appointment time. Some of the front desk staff has an attitude if you ask them to do anything, no matter how simple (example: Me: can I have a receipt for my copayment? Staff expresses astonishment: I have NEVER heard anyone ask for that. I don't know how to do that). They also get snitty if you don't do mobile check-in on your phone in advance. Front desk staff will refuse to check you in -- you have to do it yourself. No virtual appointments and doctors do not answer messages themselves, so if you have a question, you'll need to make an in person appointment; see above for wait times. Doctor I saw was rushed, disinterested, and had terrible bedside manner.

I've always been happy with Dr. Simopolous, he's done a lot to reduce my spine issues, I highly…read morerecommend him

This is my first appointment I was scheduled for 12:15, I arrived at 12:00. I was then told by a…read morevery unpleasant desk attendant that I wouldn't be seen until after 12:45. Minding this is brookline they also failed to mention their parking rates. I have been sitting here an hour and a half and have yet to have seen any one. Will ask for parking validation and letting them know how extremely inconsiderate their scheduling was and if I had any other choice I wouldn't be here

Rodriguez dental Lab is so amazing, they produce quality work and they get things back to you in a…read moretimely manner. No one compares to them!!!

BILH in Burlington & Peabody Mass are fantastic. Burlington is better for the Emergency Room…read more The doctors & nurses are amazing. I have had good experiences with My Lahey doctors!!!

Unless you are a masochist, please save yourself hours (literally) of frustration and find a doctor…read moreelsewhere. This office is not worth it if you are thinking that the location is convenient, they are accepting new patients and/or accept your insurance. Allow me to summarize my almost 3 hrs of aggravation for an appointment that never happened: because I have two specialists at Beth Israel (the hospital itself), it is much easier to have a BI-affiliated primary care doc. My PCP changed her practice and is no longer affiliated, so add in Covid issues of finding a doctor accepting new patients and my options were limited. Tufts (my insurer) confirmed for me that two doctors here were accepting new patients, so I called to make an appointment. I was on hold for 22 minutes before my conversation with a snippy and bored-sounding girl started. She told me I needed to fill out new patient paperwork BEFORE I could even make an appointment. She emailed this to me while I was on the phone with her, and I asked if I could make the appointment at that time and email the paperwork in 10 minutes? NO. I needed to fill it out, email it back and then call again to make an appointment. Does that make any sense to anyone?? Because BI has all records on their Patient Site, there was NOTHING that I added to these forms that could not be found in my electronic records. NOTHING. In the event I forgot to add a medication or some other detail about myself, the answer is on Patient Site. One of the many reasons for that system is that all doctors and their offices can access the info... well, almost all offices. I filled it out, called back 10 minutes later and waited on hold again. I was connected to a different snippy girl who said she didn't see my email; I told her I had sent it several minutes prior (because I had been on hold). She insisted she didn't see it, so I sent it again. She waited and again said she didn't see it, so I sent it a THIRD time.... and then she saw all three of them, and asked me why I had emailed it three times??? WTF honey? I made an appointment with Dr. Rai for two weeks from that day and was then bombarded with emails, automated phone calls and texts about my appointment. I was also informed that I needed to arrive 15 minutes early to confirm paperwork (more paperwork?), so I arrived at 9:30am for my 9:45 appointment. While waiting in line to check-in, I looked at my phone and noticed two missed calls (I had been driving for the last 15 minutes to get there); listened to my voicemail and learned that my appointment was cancelled BUT they had rescheduled me for that afternoon. Whatever happened to ASKING if the time they are rescheduling me to actually works for me AND how did they not know until 9:15 that the doctor wouldn't actually be there for my appt at 9:45??? Surely someone knew before 9:15. It was then my turn to check in (and ironically had received another text just then telling me to check-in online!) so I said I was there to check-in for my appointment I had only just learned was cancelled. I said I couldn't come that afternoon and rescheduled it according to MY schedule for the following week, and while driving home I fumed about how I had wasted time on a holiday (not to mention all of the time waiting on hold just to make this crappy appointment). I decided I would wait and cancel the appointment at the last minute, but when the automated calls and texts started I knew I needed to put an end to that and cancel right away. I called, waited on hold (no surprise there) and said I needed to cancel my appointment. The girl actually asked me WHY I needed to cancel, I said I just needed to cancel. She said she "needed to put a reason", and while I wanted to tell her that it was because the entire experience with that office was a freaking nightmare (and to read the reviews online) I simply said "it's a long story, but I am not coming". Save yourself the aggravation of this place and find another doctor or just go without, your blood pressure will thank you.

Thank you for all the amazing work and support that you provide. From the first call and the…read moreavailability you provide.

I had read other reviews prior to coming to this place and was a bit leery. Let me just say, the…read morelevel of respect, professionalism and kindness that this clinic offered was unmatched. Everyone from the security gaurd, to the receptionist, the counselor, and medical professionals performing the procedure and ultrasound made me feel extremely comfortable and calm throughout the process (which I will admit I was nervous about). If you are deciding whether or not to go to this clinic, I cannot recommend this facility enough and these individuals enough. I am grateful I chose here for this procedure.

This review is about the insurance process and scam. When I made the appointment with Beth Israel…read moreLahey Health at Chestnut Hill, double checked again and again, they promised they accepted my insurance as in the network. Then I called back to confirm if my insurance is accepted and in the network, I got the same answer, but when the bill came out, it showed out of network and I have to pay every penny although I have met OOPM. If I know they were not in my insurance network, I would not to visit them. Definity will not visit this hospital and would not recommend them to anyone I know.

When you end up in the hospital the quality of care you receive can make all of the difference in…read moreyour experience. The team at Beth Israel Deaconess Medical Center was well-informed, well-equipped and exhibited superior bedside manner during my stay after having emergency surgery. During my time at the hospital Dr. Anu Hazra in infectious disease was quick to ensure that I was going to recover as soon as possible. My surgical team made up of Dr. Umesh Metkar and Dr. Michael Van Hal, were extremely knowledgeable. But what put my mind at ease was not only the display of their medical expertise but the care with which they treated me as a patient. Dr. Umesh Metkar and Dr. Michael Van Hal took the time to thoroughly explain the procedure, next steps and recovery time and helped me feel more comfortable putting my faith in his surgical skills. During my recovery they checked in on my progress and continued to exhibit unrivaled professionalism, empathy and attentiveness to my care. In addition, the entire team of nurses and staff within the transplant unit mirrored the exceptional traits that Dr. Umesh Metkar and Dr. Michael Van Hal has displayed during each and every one of my interactions with them. They remained steadfast in their dedication to quality care, ensuring that my health was closely monitored and that I was made to feel as comfortable as possible. When I had any questions or issues that needed resolution the nursing staff was able to respond and come to my aid. In particular Julie, Christie, Melissa, Ligaya, Andrea, and Yelena were wonderful! The nursing staff was smart, personable and are what I would consider to be one of the biggest assets to Beth Israel Deaconess Medical Center. Should you ever need medical treatment, this is the team you want on your side. I cannot thank Dr. Umesh Metkar and Dr. Michael Van Hal, Melissa Aiesi, Ligaya Hannaford, Andrea Barbosa, and Yelena Kozhebrodskaya and of course Liz for all that they have done for me and all that they continue to do for all of their patients.

I've been a patient in the South End office since the last week of 2014. My PCP was a young man…read morenamed Dr Shi for the 1st year before he moved to SF. I have 7 herniated discs, 3 vertebrae compression fracture, no cartilage in my shoulders, wrists, or thumbs due to degenerative joint disease, and my mobility is extremely limited. Just getting from bed to the bathroom to the living room is a challenge every day. I am disabled, but was turned down for disability multiple times. That is not Fenway's fault. My PCP since has been a Dr named Ethan Brackett. With my sister's help, I started driving for Uber, then Grubhub, and now Lyft to support myself, but due to such limited mobility, I cannot work full-time. My physical therapy was managed poorly for almost a year and a half before I just stopped going. Getting there was too physically demanding for me and there seemed no chance at receiving help any other way. My pain has been managed with cyclobenzaprine (flexerall) which does not help me, does not increase mobility either. It only causes me to be too tired to drive, so I don't take it regularly. I was given Gabapentin which made me physically ill and didn't increase my mobility nor did it decrease my pain levels. The third medicine prescribed was Tramadol, which seems to be the lowest level of an opiate. Tramadol doesn't negate pain, but it does improve my mobility by about 5 to 10%, which is enough for me to get out of the house. My pain level is at a level 10 constantly, in every moment, which numerous shots of adrenaline due to constant shots of pain able to take a normal person to the ground. Doing basics like getting dressed, putting on and taking off clothes, leaving the house, and running even the most basic errands takes energy out of me to the point of not being able to move at some point during the day. Some days, I never make it out of the house. Also, I cannot sleep as moving at all shoots pain out of my shoulders, and the increased levels of adrenaline make it difficult to relax my mind and body enough to sleep. I've managed my pain via meditation for years, averaging less than 2 pills per day for over 7 years. However, in the last 6 months or so, I have taken more tramadol to get me to be able to move to sustain even the lowest levels of self-sustainability. I have asked for a stronger medication countless times, and the only answer I get is to take gabapentin, which makes me sick. The only sense I get is a sense of self-preservation and cover their own ass for Dr Brackett, Dr Shi previously, and the recent classless, condescending, combative Dr. Jatinder Gill of the Arnold Warfield Pain Center. Because of my age and ability to earn in the past, it seems I qualify for nothing that can help me, and despite referring me to an advocate, and a financial services advocate, these people have only emailed lists I could readily find on the internet. Are there any doctors out there who actually care about the patient's best interest instead of just pawning the patient off of on someone else once their pain level reaches an insane level which makes it difficult to live? About calling and communicating with Doctor's through the patient portal, about making appointments and connecting different people with information throughout my care, Fenway South End has been good. The people there may be overwhelmed, but they take care of me and my past requests as soon as they can. They do so in a pleasant manner. They are really smiley, but I understand the stress they are under, so I am patient and kind and appreciate all of their hard work. This is why I rated Fenway South End a 3 star review. They are not horrible, but I certainly don't feel I have a doctor who is really ready to help me. I feel like I am getting a big stiff arm as long as I am in pain and as long as I am not completely incapacitated.

I've been a patient here for several years and always appreciated the clinical care, but my recent…read moreexperience with billing was extremely concerning. In August 2025 I had a short telehealth visit solely to renew my PrEP prescription -- something I have done routinely for years under the same insurance plan, which covers preventive visits. Despite this, I was billed for services that were never provided and should not have been charged at all. Over the following six months, I made multiple calls to the billing department, waited on hold for hours, contacted my insurer several times, and repeatedly received different explanations or was told to wait for a review that never seemed to happen. During this time, the balance was even sent to collections. Only after I escalated the issue directly to executive leadership was the error reviewed and corrected within a few hours. I appreciate that the leadership team ultimately fixed the problem, but it is deeply troubling that it required that level of escalation to resolve what was essentially a straightforward coding error confirmed by both my medical record and insurer. If you use this provider, I strongly recommend monitoring your bills closely and documenting every interaction with billing. The clinical staff may be excellent, but the billing process can be extremely difficult to navigate if something goes wrong. I hope this review helps others avoid the amount of time, stress, and effort this situation required.

Please listen to me carefully I've been a patient at BM from a child. In the beginning, it always…read morebeen a hard place to come to because of the environment, but now it's gotten worse. You can't use the restrooms because There's poop everywhere, the homeless people took over the ER where the nurses know them by name. Before they even check in. I never once seen them squirt hand sanitizer. The nurses look like they haven't bathed in months especially the men. And you're looking at a long, wait time, more than ten hours. Good luck this BM ER.

The Receptionist are nasty act like they own the Hospital when they don't work there that long give…read moreyou wrong recommendations on purpose walk the halls to avoid answering the phone they are unprofessional and deal in Spanish so you don't know what they're saying it's weird there on top of the thousands of junkies outside this pic is her walking the halls on the phone when she's supposed to be helping patients bmc is becoming Dangerous

My initial impression of Dr. Holtzman during my first and only exam on 10/28/24 was not an…read moreentirely positive one. I found his non-medical questions about my personal life unnecessarily intrusive. (I'd already been asked and answered a couple of those questions online as part of the required Zocdoc new patient intake by his office.) One of these was "What is your sexual orientation?" As with Zocdoc, I told him I was straight. He replied with a smile: "Maybe a straight guy who also sleeps with men?" (I believe his precise words were "Heterosexual meaning you like just women, or women and men?") Which left me slack-jawed. A couple unspoken thoughts crossed my mind in quick succession: "Huh? Wouldn't such a guy be a bisexual?" Followed by a recognition of his obvious insinuation, which I found as unprofessional as it was inaccurate. It may be appropriate for a physician to ask a patient's sexual orientation today (I'm 71), but hardly professional to suggest a different orientation to the patient. His next question was "When did you last have sex?" despite the fact that I came to this first office visit presenting no complaints, let alone symptoms, that might suggest an STD or anything else of a sexual nature. Frankly, I had to wonder what the dude's agenda was. He insisted on giving me a referal to his dermatologist colleague, despite my telling him I had seen two dermatologists ---working together--less than a year earlier as a part of the excision of a couple benign facial blemishes. Then when the results of my Qwest lab bloodwork of a week later came back, liver enzymes AST and ALT in my blood were abnormally high, so I messaged him for his interpretation. Unlike my previous PCPs, who would offer a brief interpretation via their patient portals, his terse response was: "See me." Which I interpreted as another office visit. Fortunately, I subsequnetly remembered that I had taken large doses of acetaminophen at the time of the blood draws due to cold symptoms, which temporarily elevates these enzymes' levels. (Mystery solved and money saved.) But I noted his attempt to turn my simple portal inquiry into a billable office visit, not (in fairness to him) unusual in today's profit-focused US medical industry. As physician/author Elizabeth Rosenthal has written: "The 'first do no harm' directive has been replaced with 'first leave no money on the table' ". In the year that followed, he cooperatively issued for me two gastroenterologist referrals with a recommendation for a colonoscopy, (although I should note that the first referral was for a gastroenterologist conncted to a facility from which a hospital approved post-sedated procedure ride home was unavailable to me, which limitation I had made very clear to him during the 10/2024 exam, thus the need for the second referral. In summary, I had no reason to question Dr. Holtzman's overall medical competence, but also no desire to remain in his practice.

STAY AWAY! Completely disorganized and incompetent. Allowed me to book online with zero flags and…read morethen the morning of my appointment left me a voicemail telling that me new patients can't book online and cancelled my appointment for which I needed immediate medical care. Then when I saw a PCP (SHRINKHALA SWAROOP, NP) and had made it clear which insurance I had, the PCP referred me to a specialist that was outside my network and I am in the process of dealing with the hassle of trying to not pay $500 for this. I have never had a PCP refer me to a non-network specialist. Big surprise and I'm enduring a headache and pursuing legal options. Not impressed.

Saved my lady twice in the past 5 years, she had a deadly sarcoma, gone! 4 years later, bleeding…read morefrom side effects of radiation therapy , fixed.

Approximately 18 months ago Dr. Brent Shoji, Gastrointestinal and General Surgery, removed a large,…read morebenign hemorrhoid, He stated at the time that a polyp may form as a result of the surgery, A polyp did, in fact, subsequently form and on December 17, 2024, I went into Dr. Shoji's office to have the growth removed. Upon inspecting the affected area, Dr. Shoji located two additional hemorrhoids which also needed to be removed. Before the procedure I asked Dr. Shoji about the sterility of the instruments fearing possible HIV infection. He assured me that there was no risk of transmission. He had me lie uncomfortably on my stomach (The first time I had lied on my side for the procedure.) and apprised me of the course of the procedure stating that the anesthesia injections would be the most painful aspect. He administered at least two injections of anesthetic which were painful enough. After having probed the area for numbness, he told me he would give me an additional injection, This injection was a malicious, sadistic, painful jab which made me howl. (I am a diabetic who injects insulin twice per day. I am more than familiar with injections and how a drug needs to be administered intravenously.) During the beginning of the operation Dr. Shoji stated that the recovery time would last for 3 - 4 weeks. When I asked him a few minutes later about safe anal intercourse, he indicated that it would be possible after just 2 weeks. That is not in sync with his prior statement and after two weeks, my anus was still extremely painful upon stool movements. Lastly and just as importantly, Dr. Shoji had supposedly poked the surgical area several times for sensitivity prior to the first cut. I had felt nothing. During cauterization toward the end of the procedure (I knew it was cauterization as I could smell my own burning flesh.) Dr. Shoji sadistically continued to burn the area in such a way as to make the procedure extremely painful. I howled again and asked him how much longer it would take. He kept telling me he was almost finished and just a little bit longer. Despite a minimum of three anesthesia injections, the cauterization was VERY PAINFUL. It also turned out to be the exact spot of the post-operative pain and discomfort FOR WEEKS after the procedure. I am extremely disappointed in Dr. Shoji, the department and the entire facility. He, again, stated that I might have additional growths. If that does turn out to be the case, I will not seek remedy at Brigham & Women's Hospital. It is tantamount to a butcher shop.