Christine Bonilla is the worst agent that exists. I was charged $5,290 with slide insurance and…read morethat witch as my agent. Cancelling had become a nightmare and when the job became too difficult for her, she stopped responding. Stay away from these people because as soon as something goes wrong they will no longer help. I will upload screen shots of my conversations with the witch soon. She never resolved anything at all. Seems as tho once they don't financially benefit, they are no longer interested in helping.

Working with Julieth has been a pleasure. She is friendly, responsive and quick to answer emails…read more Obtaining my new policy was a breeze and she even handled all the coordination with my mortgage company to arrange payment from my escrow account. I highly recommend her.

I've had my business insurance and homeowners' insurance with Ford Insurance since I moved to the…read morearea 2 years ago. I've always experienced excellent customer service and the team is extremely knowledgeable about insurance. I highly recommend them for your insurance needs!

Our former agent here was super - intelligent, interested and invested. Sadly she moved out of…read morestate after many years herein. Our newer agent is, dare I say, even better! Ford was recommended to my family for years by State Farm; only after leaving them did we finally take their advice, and boy am I glad we did! Now slated in select companies with superior coverage and great support, no one's complaining ... only complimenting. Look for The Atrium building with the black awning about a block south of 192/Vine St on your right. Parking is adequate but a bit tight: be careful you don't ruin your auto rating backing out - just kidding!

I called Brightway Insurance in St Cloud FL today about a problem with my home owners policy an…read moretalked to Belinda in customer service and she was amazing. She not only help me understand the changes to my policy, but while going over it she found an error in the policy and made a correction. She went above and beyond. Great asset to the company.

I use these guys for home insurance on some Florida properties. My contact has been Cheryl Durham…read moreand she's been a spectacular advisor. I've done my fair share of price shopping over the years and Brightway has consistently produced the lowest rates. Also, Cheryl is one of the best people you could work with. She's responsive, thoughtful and very good at what she does. Five big stars.

Great customer service the office manager in Kissimmee Sojha was very helpful and professional she…read morewas willing to take help up shop for the best rate for our car insurance I highly recommend them for your home and auto insurance I hope Amsley appreciate the work she does with her customers thank you very much Sojha for all your help

This place isn't closed, but the address might be wrong (1617 13th says Google) but it should be…read more Took 3 days to get them to call me back about my homeowners insurance. Told them I found a better price, and they said good for you, take it. Not even an offer to work with me re: coverage. Worst customer service ever.

In our experience the customer service is amazing and they have very competitive rates for home…read moreinsurance. .

The Pancake agency and team are always willing to help with my coverage needs. I highly recommend…read morethis agency to anyone in need of a new insurance provider.

I love this family owned business-- everyone here is so nice and pleasant. The husband and wife who…read moreown the agency are very accommodating and thorough when explaining policies and coverage. I would recommend this place to anyone in the area.

#YELP100 As a Yelp…read moreelite I have never wanted to leave negative feedback more. This agency, specifically Jessica (Last name redacted) is surely the most rude person ever. Specially did not return FOUR (4) requests for assistance, then berated me for contacted corp office and mentioning her name. Then when I did tell her what I needed, simply policy change, she refused my business and hung up on me. i have reached out to the Owner of the agency and will update this review IF she responds. With insurance being such a commodity, would would you use them when brokers can get you better pricing with better coverage.

New to Florida we did not have time to investigate the best insurance companies so went with one…read morethat was easiest to connect with but after a few months we noticed the customer service was horrible and the rates were high so I took the time to look into other companies and called our local State Farm Agent and was connected to: Andres Vicentti, Account Manager. From the first phone call Andres was responsive and followed through with each request with clarity and professionalism. It took a few weeks to go through our current insurance policies in order to compare and evaluate what State Farm could offer us. In the end Andres was able to match our old policies to State Farm policies and in some instances he was able to actually get better coverage for less out of pocket costs. In the end we switched both automobiles and our home insurance to State Farm, saving us over $1000 a year. And because we are retired that savings is a huge positive for our budget. If you don't have State Farm it may be worth a call to Andres to see if he can get you good coverage at a reasonable price. It was for us and I am so grateful for the time Andres took in order to get us exactly what we needed.

I just purchased a new car and worked with Giovanni at State Farm. He handled everything smoothly…read more I've with them for years. I appreciate the trouble free assistance! Even though I've moved away from the area I still use this State Farm agency for my needs.