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Nola Therapy

4.2 (6 reviews)
Open • 9:30 am - 5:30 pm
Updated 1 week ago

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(3 reviews)

Mid-City

What a wonderful breath of air. Insurance covered this therapy center, so both my partner and I…read moredecided to give it a try with separate therapists. We both had wonderful experiences. The energy is serene and just what you need for in-office therapy. Billing-is another thing. It was a jump and hoop game back and forth proving that we had insurance coverage...literally requiring a 3 way call with the office manager, myself and blue cross blue shield to verify coverage. Quality of counseling is wonderful and we will continue to receive care here.

After our three year old nephew's mother and father passed and we committed to bringing him up as…read moreour own, we sought out family counseling to help us navigate through these murky waters. I was referred to Hope from some source that I cannot recall. We spoke and I found her to be very compassionate and sensitive to our situation. She was unavailable for counseling but recommended others for family counseling and play therapy within the agency. Appointments were arranged and we really felt as though we were getting good advice to get a handle on our new family dynamic. Everything was going well until we received a charge onto our credit card for almost $500. We disputed the charge and Hope refunded the money for the moment. We quickly found out that they were charging our sessions incorrectly to our insurance. Instead of sending individual claims based on who was actually receiving counseling, they were sending all claims under my husbands name. So after the first of the year, all accounts went back to zero and we were responsible for our deductible but only my husbands account was being drawn upon. When the insurance became aware if this, they sent back all of the claims, which made us responsible for all visits. Hope also suddenly refused to use our nephew's name as a recipient of care under our insurance based on the fact that "he was too young for a diagnosis" after 5 visits, meaning that he would be ineligible for reimbursement by insurance. Never once, within 5 visits, was this mentioned as being an issue. In the meantime they have started charging our account again without our approval. They are refusing to use our nephews name, their patient who had been seen several times alone in play therapy, as the person being treated. Hope apologized for the inconvenience, which really doesn't help considering all that we have been through trying to come to terms with our sisters death, a 3 yr old with health and trauma issues, and mounting medical and court fees related to all of this. My advice, stay away from her services, as they will not hesitate to screw you over in your worst time of need

Nola Therapy - c_and_mh - Updated May 2026

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