When my husband called the store and spoke to a lady and explained his problem. He is a extra large LCMS pastor who needed new clerical shirts, but wasn't quite comfortable ordering out of a catalog. The old clerical shirts that hehad worn and really liked had been discontinued by Toomy. She explained that if we drove down Mr. Noelke would take my husbands measurements.
My family set-off on a snowy Saturday, we lived three hours away from La Crosse. Mr. Noelke was in the store and took my husbands measurements. We ordered two new Roomy Toomy shirts from Mr. Noelke.
When the shirts arrived at our home, the neck was to small. I called Toomy, because the shirts came from them, but they stated we needed to go back through Noelke store in La Crosse.
When my husband called the La Crosse store he was told they would only take one of the shirts back! We admit that we were human, it made us angry that we were out time and money. I did not rewrap the shirts as I should have done but placed them in the box and placed the plastic inside the box.
We paid Noelke $114.45 and received a little over $55.00 back. Plus he kept both shirts.
I don't think we will be visiting Noelke's on our return visits to La Crosse.
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