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    NOCO Express

    3.0 (2 reviews)
    Open 11:00 am - 7:00 pm
    Updated 2 months ago

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    14 years ago

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    10 years ago

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    Towne Hyundai - Lounge area

    Towne Hyundai

    (20 reviews)

    I recently went to Towne Hyundai in Orchard Park for an oil and filter change for my car, and I had…read morea great experience. The service was straightforward and I was charged $108.74. While my car was being worked on, I waited in their customer lounge, which was very comfortable and well-equipped with free WiFi and plenty of charging outlets, which allowed me to get some work done on my laptop. Also has a coffee machine, and a water dispenser etc. They also sent me a streaming link so I could actually watch my car being serviced in real time. Overall, everything was smooth, professional, and convenient.

    After multiple frustrating experiences, I feel obligated to warn others about the service…read moredepartment at this dealership. The first issue occurred when I brought my car in for a leaking tire. I was told the repair would take a couple of hours and that I'd be contacted when it was complete. I later received a call pushing the timeline back even further. However, when I returned two hours before that updated estimate, my car was already finished and sitting in the lot. Staff had no explanation and only confirmed after checking with staff that it had been done for quite some time without anyone notifying me. To make matters more confusing, there was also internal miscommunication about the repair itself. At one point, someone questioned who had approved a new tire as if it were a "custom part," which only added to the lack of clarity and confidence in their process. More recently, I brought my car in due to concerning brake noises. I was initially told there was no availability for two weeks. After explaining that I rely on my car for work and didn't feel safe driving it, they suddenly found space earlier. I was told I would receive an update around 5 PM after dropping it off at 11am. Once again, I never heard from anyone and had to call myself. I then had to rush to pick up a loaner vehicle, only to be told that my car hadn't even been looked at because they chose to prioritize a larger project. Had I not followed up, I would have had no way to get to work the next day. I am now left driving a loaner with no clear timeline for when my vehicle will even be inspected. Consistent lack of communication, poor organization, and disregard for customers' time make this an unreliable place for service. I strongly recommend going elsewhere. Update: They didn't fix what was wrong with my vehicle and fixed another aspect of my car. The noise I raised concern for came back TWO hours after picking up my vehicle. Before i picked up my car I had to call them to question when was the estimate time i'd receive my car back. When I brought it back I was asked to take it on a test drive with the tech where he proceeded to say yea I wasn't able to replicate that noise but it's really concerning... I have time to look at it today. (this was a Friday). Come Tuesday i haven't heard anything from them and decided to call ONCE AGAIN for any update on my car and the girl proceeded to tell me parts were ordered. I questioned why I have to continue to call them for updates on my car and what was the reason I was unaware my car needed certain parts or what repair is being made. She had no answer other than my advisor should have called and she's not in on Monday's. You have had my car since Friday it is 4 days later, and I am still in the dark about what is wrong with my car and what they are fixing. But don't worry parts are ordered...

    NOCO Express - servicestations - Updated May 2026

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