Will for American freight hooked us up and still have the couches and night stands he gave us…read morealmost five years ago. Sorry to Will I didnt get this out sooner to recognize him.

Hello everyone, I'm going to get straight to the point , me and my wife went to this location,…read moreafter walking out of at least 2 other places either because some of the stuff we wanted was at different stores or rude staff . And they wanted us to pay delivery fees from all the different store delivery drivers . Smh . Anyway , we went to this store looking for Christmas gifts for my 14 year old daughter and a some new dresser and nightstand. All in all the total came up to a little under $ 2000 . 1 place wanted to charge us $65 bucks for delivery which I was fine with , because we thought it was setup and delivery, NOT THE CASE . Sooo anyway , because we are in Orlando , and they are in Sanford, we was the last delivery and on top of all that . Just about all the stuff we ordered was damaged. And to top it all off NOT SETUP , when other place deliver and setup for free . But ok ok what ever . See the thing is , they was trying to sell us damaged goods in the beginning, which I politely said ( I have never bought my kids anything damaged or broken for a Christmas gift , and I won't start now . Long store short .we got shorted on a dresser , when I called and asked where it's was , this is the answer I got ( oh , your wife ran out of money and that's why it's not there , well Hell , the receipt is showing that she did have enough money and the dresser should be here . On top of that . When I'm calling and asking what time will you be here because I have been waiting for over 8 hours and I have to go to work . Eric gets on the phone and acts like I'm the one in the wrong here , ( WHAT DO YOU WANT TO DO IN A NASTY WAY ) so finally the stuff get here , and almost every box we opened , the item had damage . And for $105 bucks , all they did was drop the stuff and left .NO SETUP . So my child and I are trying to setup here Christmas gift , when I ordered my other child bedroom set from another place , they delivered and setup for FREE spending over $ 2000 and nothing was damaged. And when I called to get replacements , I had to wait 2 days!!!!!! Right now I'm still waiting !!! When I called to check ?? Oh , on there way home , they will drop your stuff off to you !! And now I have to miss another day of work because of these bad business doing people. Thomas . Was an awful salesman!!!! The whole experience was awful !! My wife loves to shop for new furniture, this place will never get ANOTHER DINFROM US AGAIN . The only reason I give 1 star is because I got replaced the broken goods , only without some ( I don't understand how your stuff is damaged and it was in boxes) this whole thing has made my wife cry and my little girl soo sad , and I have had to let her know I got her and this is going to be fixed . And she really like this place to . Smh NEVER AGAIN FROM ANY OF THESE PLACES . NICKEL AND DIME YA TO DEATH . If you guys had setup as well , you would have saw the damaged goods . And this review wouldn't be here . But because I was charged $105 with no setup . And waited for over 8 hours for damaged goods and rude staff and a 2 day turnaround to fix this .thats why this review is here . BEWARE FOLKS !!! They are not scammers , but they are not what you come to expect from a furniture store either . Everyone has there hand in your pocket when your trying to buy from these places . And to top it all off . They just dropped the replaced items off . At 7pm soo I have been waiting since the store opened at 10am .

We stopped in to get a pillow for the wife. First of I had to really talk my wife into getting a…read morenice pillow and a nice pillow we did get. Her pillow was 170.00 it is a max cool memory foam one side down the other side with a ton of options it's called the cooling hybrid . Side note is that they don't have the queen or king in the store only the standard size. King and queen will arrive in 7 buisness days. Shaya did an excellent job. You can tell he loves what he does......

Immediately pushy and annoying sales rep named Shai(sp?). I made it clear we were prioritizing a…read morespecific price range, but he insisted my partner and I both lay down on a mattress that doubled our upper limit in price. I ignored this and asked we go straight to the section that was in our price range, which we did, but this man had no concept of giving the customer space.

Great store go to mattress1 best store. Ask for Luis for extra savings. He has almost 20 years of…read moreknowledge and will give sanford 20 more. Ask for him by name Luis is your man.

Absolutely the worst buying experience of our lives. They missed two scheduled deliveries. The…read morefirst it was because their supply truck broke down. The second time Customer Service confirmed delivery a week later which then resulted in an unexplained no show. When I called to raise hell they told me they had no record of any delivery being scheduled! When I finally got my split king Tempur-Pedic with adjustable base I had the misfortune of installers who I later discovered failed to install or even provide connecting straps. I only discovered this the night before scheduled delivery of a bed frame when I went online to get an owner's manual that they did not provide!!! What a freaking nightmare in return for my $7,000 purchase! Run don't walk away from any Mattress One store!

What !!!! A discovery!!! I only wish I'd known of this wonderful independent business soooo very…read morelong ago!!! The selection, the knowledge, the Savings!!! Is simply Unbelievable! The very SAME mattresses you'd pay hundreds and hundreds more for- right there!! Do NOT waste any more time or Money, elsewhere my friends... THIS is your new mattress store!!! Paul, the owner is extraordinarily kind and helpful- I only wish I'd Known!!!!!

Walked in to take a look and found the most comfortable bed! The salesman/owner of the store Paul…read morewas very easy to talk to and knows mattresses. I felt good about my new purchase of the Black Beauty Rest brand and now waking up feeling refreshed! Thank you Paul for selling me this mattress and tying in down to my truck!

If you are mattress shopping you must stop here, ideally first so that you are hip to the…read moreshenanigans of other mattress stores! I just recently purchased a king bed set from here and have enjoyed it so far! This is the actual factory location! So you can view how things are made and supporting local jobs! The salespeople are super helpful and can answer all of your questions. They don't do sales so the price is the price (which is still better than the "on sale" mattresses elsewhere) I found this to be the best part as I had time to come back multiple times and narrow down which mattress I wanted. I didn't want to make such an important decision based on pressure from a sale or salesperson. I highly recommend checking them out for any mattress needs!

LOVED the customer service here! We had a full explanation with visuals, about mattresses, how…read morethey're made and what constitutes as quality. No runaround when it comes to price! No haggling or giving any discounts on already overpriced products! The price is the price! & I respect that! Btw, their prices beat any mattress store we looked at, by at least several hundred dollars! Lifetime warranty!

Literally best place you can buy a mattress locally. Great family run business and Michael is super…read morekind and thorough. He will answer all your questions and ensure you get the perfect mattress for your family. I love that he also delivers to your home so you can literally sleep on your new mattress ASAP. We are obsessed with our new mattress and won't go anywhere else in the future!

The owner, Mike, was very helpful and knowledgeable about mattresses. His prices were excellent…read moretoo. I highly recommend his mattress business!

I am posting this review to let all customers know to beware of this company. They sell fake…read moremattresses and use reputed brand names to market their fake mattresses. I purchased a Saatva Classic from an associate named Johnny. I used the mattress for a couple weeks and noticed it felt very odd and uncomfortable. I then went to a store and tried the authentic Saatva Classic and it felt completely different from the one he sold. I had someone from Saatva do an inspection on my mattress today and they confirmed that the mattress we bought isn't authentic. I contacted Johnny to let him know that what he sold us was fake. He then apologized and said he would do an exchange for us for another mattress because he can't process any refunds, only exchanges. It was weird to me that he couldn't refund me even after I found out what he sold was fake. He then asked me to drive 45 minutes to his storage to check out mattresses that I can exchange for at no cost difference. I am 9 months pregnant and went to his store with my kid and when we got there , we tried other mattresses, we felt like we had no other choice but to select another mattress. So when we selected another mattress, he then asked us to pay $300 more. He never mentioned once before we drove there that he'd charge us more. He only said come try the mattress and we'll deliver it the same day. I left crying because I faced such a complicated drive during the last 2 weeks of my pregnancy to fix this issue but he was a total scam and a very greedy person. I have sent his company's information to business bureau now to help me get this issue resolved. I don't want any other customer to face this issue like I did therefore posted a review for a full warning. A mattress is something you sleep on for years and decades. Everyone should get the product they pay. Nobody should ever receive fake products. Its just so wrong!!!

After purchasing a mattress from another firm, I was miserable and planned to return it. I began…read moresearching for a new mattress and found Premium Mattress Outlet on Google. Impressed by the high rating, I decided to check it out and I am glad that I did. Johnny was incredibly helpful, and it's clear he knows and understands the mattress business. He found two mattresses that perfectly suited my needs, and let me spend about 45 minutes trying both of them out while we chatted away. He also found a box spring for me that was exactly what I needed. He delivered both for a nominal fee. I couldn't be more pleased or say enough good things about Johnny and his store! My sleepless nights are over! Thanks, Johnny!

In short, I paid $2,000 for what was supposed to be a Disney Cruise line mattress and it was a…read moretotal scam. The mattress already had a rip and was so cheap I could pick it up as a tiny female. The owner forged my signature on a document saying I approved of the defective item. Stay far away from this business.

cheap furniture for the price, if u want better quality for around the same price, go to rooms to goread more

Horrible service I order a chair. They tell me that they will be able to deliver and then a week…read morelater I find out they don't have that tour anymore. I agreed to moving forward with them because they gave me almost the same massage chair for cheaper but then don't tell me when they're going to deliver it then I find out on the same day that they were supposed to deliver it. Apparently no one was home I would never buy anything from the store again.

Mr. John O'Donnell, Assistant Manager, is the absolute most polite gentlemen and went above and…read morebeyond the "call of duty" for us. We purchased a box springs & mattress for our sister who had been in an accident; the delivery struck got stuck; John made the delivery boys walk the items to her house! But John was right there with them. John we are eternally grateful for everything you did. Your managers and CEO should compensate you handsomely!

People were nice and weren't pushy. The mattress conditions…read moreare absolutely appalling. The stains are disgusting. I laid on a mattress that appeared clean and I have to go home and change my shirt from the literal dirt and debris it collected. The floors haven't been vacuumed in a very very long time. I showered right before coming here and I want to shower before exiting this location. So gross. I will not be back. Prices are the same at all MF and websites.

Marty is awesome I got a great deal, could not be happier…read more Delivered the next day. Fantastic job.