Amazing PT place. Krystal is phenomenal and has helped my rehab drastically. We were told about…read morethis place by a trainer at West. We were not disappointed.

From the owner: We are a small business founded by physical therapists and an athletic trainer who decided to…read morecreate a business model that would put the patient first. In 2001, we started Atlanta Rehabilitation in an effort to improve the delivery of physical therapy and sports medicine services. Our goal was to provide the same level of service and accessibility afforded to our professional athletes, to all patients regardless of age, race, or socioeconomic status.

I understand that everyone's medical needs are different, and people will respond to treatment…read moredifferently based on their own needs and experiences. The following is just a screenshot of my experience with this facility. Firstly, this facility was highly recommended and encouraged by Northside Hospital and their doctors during my mother's unfortunate visit before her discharge. It also had good reviews on Google and other outside sources so I was excited that my mother might be going to the best place for her well-being and to get the help she needed. Upon admission to Encompass, they were taking pictures of any injuries, I assume to cover their own liabilities but also took pictures of her genitals, which is illegal I've learned. She had a bad rash from being hospitalized for 2 weeks and having bouts of diarrhea during her stay at Northside Hospital prior. My mother was at Encompass only a week and this rash on her bum, that they took pictures of, was not treated by this facility during her stay. She was only given a shower by the staff once in that week. Other showers were requested but only got towels with no assistance. The nurses had a lackadaisical and dismissive attitude about the bed & chair alarm as well, often sounding off for more than 10 minutes at a time. The nurses didn't check on her often, I was there regularly for more than 5 hours or more and they didn't even poke their head in the door during my visits. The only time they had any interaction with her was at meal times, medicine times, or when the bed alarm was activated. On another visit, her scheduled therapy was listed until 12:30 and I arrived at 12:20 - she was in her room eating lunch at that time. When asked about it, they said they finished early. If she was capable of doing all they asked, they should fill the remaining time doing supplemental exercises or just walking. Physical therapy, of which this facility prides itself on, "5 hours a day" I was told at first, has not been adequate for my mothers' needs. (The 5 hours I was promised quickly became just 1.5 to 3 hours a day after her arrival.) Also, upon taking in a new patient, the doctors just mirror all the medications and oxygen needs that the hospital had administered prior, without their own evaluation of any kind and without viewing a time-chart of when the medicine was last given. I had instructed the hospital to stop giving her certain medications based on her previous list of allergies and reactions to the meds she was given. Upon entering this rehab facility, they just started them all over again without evaluating the need for them. (The list included anti-diarrhea, one for constipation, psychiatric meds, another for sleeping, 3 different antibiotics - antibiotics given for no reason) After confronting the doctor about this, she reluctantly agreed to stop just one of the psychiatric medications they were giving her to calm her down, only based on my complaint. The oxygen was also unnecessary, (she averaged 92) but she was forced to wear it resulting in a open sore in her nostril. I was told several times that the "respiratory therapist" would need to evaluate the need for the o2 but, to my knowledge, no evaluation was done and only physical therapy monitored the o2 level. I would also expect the case worker would've been in touch with me much sooner and would not have to be tracked down after being there 3 days. I called the main line and the lady who answered was snarky and rude, snapping at me saying, "I need your mother's name, you think". The man stationed at the front desk in the evening seemed to be conducting his own side business on the phone, and this front desk job was just a nuisance to him. I requested an early discharge due to many issues with this facility. Upon confirmation of an early discharge, I was told to be there at 10am. I arrived at 9:30am and My mother was still sleeping, breakfast cold. The nurse said they were unable to wake her for PT or breakfast that morning. "What did they give her last night to put her out like that?", I asked the nurse. That was not usual for my mother to be so groggy, especially at 9:30am. Was this a personal attack for seeking an early discharge? I later saw a schedule from her last day stating that she indeed had therapy when she was not present for it. I guess they just billed it to insurance anyway. I suspect there are others that have experienced similar events and have said nothing. Maybe society has become used to being governed by many questionable practices and has become too forgiving of others instead of correcting bad behavior. Maybe they just don't know they're bad. I just wish people knew and wanted to do the right thing.

I'm a 76-year-old woman. Two days after Christmas I slipped from a footstool and landed on a tiled…read morefloor, breaking my hip in two places. Unable to get up, my husband called 911 and I was transported by ambulance to Kennestone hospital. Early the next morning, I underwent surgery to repair my hip. Pending release, I needed to select a rehabilitation facility. The hospital gave us a list of about 10 facilities in the Atlanta area, but the online reviews were largely negative. Fortunately, my family did some fast research, talked to friends about alternative facilities, and Encompass Health and Rehabilitation Hospital of Cumming was the overwhelming recommendation. After several phone calls between my family and Encompass, my surgeon gave me a referral to the Cumming GA facility. A bed opened on New Year's Eve, and I was transported there late that night. The level of care I received was exceptional, and with the treatments from their phenomenal occupational and physical therapists, I was released in 7 days. The entire staff, including medical, therapeutic, and administrative, were excellent. Now at home and with the aid of a wheeled walker plus in-home PT twice a week, I'm continuing to improve. I strongly recommend Encompass Health for anyone requiring similar services due to injury or illness. Go to their comprehensive website (encompasshealth.com) and, if you have any questions, call them at 470-522-4200.

Started physical therapy with Elise after my knee surgery. She is fantastic. Clean, organized…read moreoffice. Always on time.

I have been to a number of PT specialists over the yrs for problems with my neck, back and…read moreshoulder. The people at Sovereign really know how to get you recovered. They do not use a "big box' approach. They devote themselves to your needs. I have been to other PT places--both at doctor offices and freestanding places--where I experienced that the therapist is treating many people at the same time, so much so that they do not have the time to give you the physical contact/ massage that is so critical for your recovery nor the time to spend with you to observe your progress or review your exercises . At SR, you can feel their concern and they tailor their approach whether you are an elite athlete, a weekend warrior or just having degeneration of joints from getting older. I know healthcare well as I am a doctor and I now know why so many patients choose Sovereign Rehab for their patients and their own personal needs. Alan and Jill, the leadership there have created the best PT group in North Georgia. Go there! Michael Jacobson, MD

First visit for damaged to L4L5S1 lower back and C5C6 neck. Torn tendon in right shoulder. Was in…read morelobby doing paperwork for 20 minutes hearing someone behind the counter sneezing,coughing and blowing their nose. Then was called to start my therapy and it was the Indian woman that said she had the flu a few days ago and could wear a mask. I said no and walked out .. looks like a place where they don't care about a patients health.

The overall experience from the treatment is very good. The overcrowding of the water treatment…read morefacility is an issue at times, man's room shower needs more TLC. Otherwise it's a good facility!

I had a knee replacement in late January, and had physical therapy at Family Physical Therapy that…read morewent from mid-February to April. I was very impressed with owner/therapist Kim, who really knows her field and provides the personal attention you might not get at a larger clinic. Chyrell, the receptionist, always welcomed me with a smile to get the therapy session off to a good start. Overall I'm very pleased with the outcome of the therapy. I just returned from an overseas trip, and my FitBit tells me I walked an average of three miles per day; I couldn't have done that before the knee surgery and therapy. I highly recommend!

From the owner: Our mission is to take a holistic approach and look at the whole body while providing the highest…read morequality of rehabilitation, therapy, assessments and modality services anywhere.

Sovereign Rehabilitation has been my lifesaver since having knee surgery in September. Both…read moretherapists, Kelly and Angela have provided me with a comprehensive plan that has my knee in better condition than I thought would be possible after my surgery. Both therapists are pleasant, knowledgeable, professional and are very encouraging. Many a morning just after having surgery I would come into my session not feeling very motivated and in pain. With the encouragement of Kelly and/or Angela, I truly felt so much better after completing each session! They care about their patients and are always willing to listen and provide suggestions. Appointments are easy to schedule with Jasmine and there is rarely any wait time. I highly recommend Sovereign Rehabilitation for a variety of physical therapy needs! You will receive quality care and see results!

Been bringing my boss (and close friend of mine) here, they are extremely friendly and very…read moreknowledgable. Great place to go to "get back on your feet." One of the best paralysis recovery centers that I've seen. My boss thoroughly enjoys the friendliness of the staff here as well!

Tony at Project Walk and the other team members were met on 7/5 were wonderful!…read more Tony is knowledgeable, a wealth of information. He is professional and caring. He makes the atmosphere positive and is true asset. The facility is clean well run and has amazing technical equipment. Our thanks to Tony and the Project Walk Team as we begin our journey in regaining mobility and function lost to MS. We feel hope and encouragement! Debra C. and Linda H.

I really like Dr. Cole. He actually listens, doesn't rush, and made me feel comfortable and…read moreconfident about my treatment plan. I'm grateful to have found him.

Quentin Farmer was very kind to me as he related Dr. Halls unhelpful answers. The guy that gave me…read morethe walker was also very nice. Other than that, the employees acted like it was their last day on earth and they have to spend it working at resurgeons. Most of the employees shared Dr Hall's lack of concern for anyone else.