By far, the worst franchise/office, for a company, I have ever been to. I picked up my rental van this morning and after mentioning that I'd return it tonight, the male employee told me that if my carrier is Verizon, I wouldn't be able to do the return via my phone because of cell service. He told me he'd send me a text with instructions on how to retrieve one of their phones, that he'd leave in the shed. When I was 20 minutes out, I sent him a text that I needed the instructions on accessing the shed. He sent a curt response to read his "text". I didn't get any sort of text with a link, or directions. I arrived at the site, parked the van on the side of the building he told me to and took pictures because he said he'd "charge me" if I didn't. Another customer pulled in after me. I asked her if she had the instructions on accessing the shed. She didn't. So she sent him a text asking where she should park and for access to the shed. Within 5 minutes this male employee shows up and starts yelling at us about being "incompetent", not knowing how to "follow directions". We both showed him our phones and that neither of us received any sort of text with directions, links or lock combinations. He then said that we both, 2. Customers that didn't know each other, were "fucking conspiring against him to make him come to the office after hours." He was screaming at us to give him the keys to the vehicles so he could find room to park them. When I moved my personal vehicle to make room for him, I pulled it against a curb, he told me to "park it in a spot, like a normal person". Had another customer not been there, I would have called the police for the aggressive way he was acting and making it impossible for me to return the rental. The fact I spent close to $150 infuriates me. I wouldn't rent from this place if the rental was free. They have a letter on their wall stating they are in the top 100 offices for U-Haul. U-Haul needs to reconsider that accolade. I didn't ask his name because I wanted to get away from him, but, I'm assuming he's at least an assistant manager and he also kept saying how he works "7 days a week". Don't waste your money renting from this place.
Edit. The man I was dealing with, is the owner. You aren't allowed to leave your car on the premises. You need to leave it around the corner, which isn't in a great part of Fort Collins. I made a point of getting back before dark, for this very reason. And God forbid you walk Into the office if they are on the phone. They will ask you to wait outside until they get off. read more