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    No 2 Crew

    5.0 (1 review)
    Open • 8:00 am - 4:00 pm

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    2 years ago

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    POOP 911

    POOP 911

    (12 reviews)

    Downtown, Downtown St. Louis

    We had an excellent experience with this service! It's rare…read moreto find a company that combines reliability with genuine care for their customers, but this team nailed it, especially Natalie, the owner! The convenience they offer is unmatched. Honestly, who wants to pick up after their dog, especially in cold weather? Thanks to this service, I don't have to worry about it anymore. I'll be using them regularly and would recommend them to anyone looking for a dependable and hassle-free experience!

    This business is an administrative mess. We used them for about 9 months. They were supposed to be…read morehere on mondays. There was NO option for setting a few hour block time range for their service technician to arrive, they would just show up at random times of the day so we had to constantly be looking out for them to arrive all day to keep the dogs inside. We discussed with the company & technician that this lack of a specified time block of even a few hrs was problematic as we have three 100 pound excitable labs and we need advanced notice to ensure the dogs were not in the yard when they picked up the poop so that the dogs didnt jump up on the technician. They agreed to give us a 5-10 minutes text warning when on the way. But then we started experiencing many times when they didnt come on the schedule day at all because they claimed to be short handed or had staff vacations or it was too wet or too cold etc. when they decided to come on a different day we would not get any notice of what day that they were coming instead, they would just show up and sometimes we would not see the 5 minute advanced text in time to make sure the dogs were inside since we had no idea even what day they would show up. We again discussed the importance of knowing what day they would come so that we could be watching out for the text 5 minute warning, that we cant be connected to our phones 7 days a week for them to show up any random day of the week. Additionally when they dont come on the scheduled day and theres no notice of cancellation this resulted in us having our dogs cooped up inside for hours on end waiting for the technician to arrive, who doesnt end up showing up at all sometimes. You would think that a dog poop service they would realize this issue of needing advanced notice to the homeowner to keep dogs inside OR if thats not possible then at least maintain a consistent day/time of service. In warm months the scheduling issues became even worse, we started to have trouble with our lawn company because when the poop company didnt come on the scheduled day (day prior to the lawn company), it left our lawn company unhappy about mowing over dog poop resulting in dog poop stuck all over their equipment, and smashed dog pop stuck all over our lawn. We tried to switch the poop company to a day earlier, so that we didnt have this problem with the lawn company anymore if the poop company would be a day late. But poop 911 wouldn't accommodate a day change. We discussed that we really needed them to at least be here before the lawn company came or the lawn company was going to quit servicing our home. The technician for 911 poop agreed that he would be here no later than 8:00-8:15 on Wednesdays before the lawn company comes at 9 going forward. We tried this for about 5 weeks he never once made it here before 9. Today, he was supposed to be here no later than 8:15AM. I kept my 3 dogs inside since 8AM with no potty & outside play breaks. The technician text me at 9:50AM saying he would be here in 15 minutes at 10:05AM. By this point the lawn company had already come and gone again, with poop covered equipment, leaving smashed poop all over my lawn. So i text the technician again telling him the lawn company already left and we just need to switch days because he isnt getting here by 8:15AM like promised. No response at all from technician. At 10:40AM i finally text the company again asking when he is getting here because it's almost an hr passed when he said he was on his way here and my dogs have been inside for almost 3 hours now. The technician responds that they have to cancel the service. That being said the technician was a very nice person and he did do a good job of finding and removing the poop. We gave him a Christmas cash bonus. Unfortunately, the company is poorly run and apparently not interested in ensuring their technicians done get jumped on (or bitten, but thankfully my dogs are not aggressive, just over playful and excitable) by dogs, and not concerned with making their service predictable or reliable so as to not create stress and problems for the homeowner. This would have been 1 star review for this company if not for their employee/technician.

    No 2 Crew - petwasteremoval - Updated October 2026

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