We recently hired BAYADA's private duty aides to provide 24-hour care for our terminally ill…read moremother. My sister or I were almost always also present, but we needed an aide to assist with bathing, toileting, and so the family caregiver could sleep at night. We hired BAYADA aides for approximately 2 1/2 months during the COVID-19 pandemic, until my mother died. As a retired hospice employee, I have seen many home health care agencies, and had previously used two other Wilmington companies for Mom's care. BAYADA's private duty home health aides are far and away better trained and of higher caliber than any other such agency I've seen! PROs: 1) Services began very quickly, just 24 hours after I contacted the agency. 2) The office staff were organized and responsive. 3) Aides were consistently pleasant, respectful, on time, had good hygiene, reliable. The very few times we had problems, the office accepted our concerns and removed that aide from our schedule. 4) Aides were well-trained and enjoyed their job and their employment at BAYADA. 5) Generally positive attitudes! CONS: 1) In 2 1/2 months, we were unable to settle down to a schedule with less than five aides/week covering the 24/7 schedule, as we'd hoped. There were several factors that complicated scheduling, including: COVID-19, we had a large dog, our location (N. Wilmington.) The constant parade of new aides who each required orientation at the beginning of each shift, was tiring. 2) It is nearly impossible for an agency to guarantee 24/7 coverage and not have gaps. There were two times that employees did not show up, but the employee ending her shift needed to leave. If a family member had not been present, my mother might have been left alone. [although company policy states that the aide cannot leave until her replacement arrives, some of these aides were hurrying to another job or to care for their own child.] In sum, however, I was very, very pleased with BAYADA's private duty aide service.

These amazing folks came into my home when we needed them the most. Their staff was available 24…read morehours seven days a week and I never ever felt alone. End of life care is very frightening for our family but I cannot express to you how this team surrounded us with their arms and education and made our loss a gentle passing. I highly recommend.

I was getting ready to place my mom in hospice care when her physician recommended I reach out to…read moreNJ Health and Hospice. Although we were dealing with all of the emotions of end of life, the team at NJ Health and Hospice was professional, empathetic, and provided everything my mom and my family needed to get through this difficult time. Amazing people!!

Poor customer service. Caregivers can't figure out washer machines (came home multiple times to it…read morein self clean mode with clothes in it, still stinking), will complain if they can't find stuff instead of texting/calling you. When replacing your caregiver, it take nearly 2-3 months to get one. Will be finding a better company for my disabled mom.

Home Helpers' Caregivers provide clients with non-medical care and companionship whenever needed.read more

Very friendly staff, extremely helpful. You can always get in touch with a person during business…read morehours. I switched from a different home care agency to Trusting Hearts and it was a smooth transition. Glad I switched.

Being a senior who over the years had been disheartened with every place I went to for PT, Strive…read morewas the very first place where I felt I was thoroughly examined for my capabilities at that time, listened to, and given what I needed both physically and mentally. I had worked out since I was a teen to manage chronic pain, fibromyalgia, muscle spasms and nerve damage. I was told after a long and extensive open abdominal surgery, that I should never exercise again for the rest of my life, except for walking or risk an abdominal hernia. Thankfully my PCP gave me a script for PT and I made an appointment with Strive after explaining my history and questioning them if they could help design a safe workout for me. I am so grateful to Strive and especially Ryan Ackerman who also took the time to reach out to my surgeon's office. Ryan addressed every question and concern I had and he gave me the workout I needed to bring back my energy, improve my sleep and most of all the exercises to bring down my pain levels and manage it again without the need to increase pain medications which has always been a fear of mine that that could happen. Thank you Ryan Ackerman and Strive! I am so grateful!

Great caring knowledgeable staff providing well paced therapy routines and outstanding give and…read moretake feedback.

Customer service is impeccable, the staff is polite and engaging.I spoke to Sade and she was…read moreabsolutely helpful..I feel quite comfortable with Access Home care and expect working with them in the future

I've employed Ms Debrah's services numerous times since Dec 2023, she has always been a consummate…read moreprofessional and has always conducted herself with integrity and conscientiousness. If theres a question she can't answer, she will go above and beyond to provide you with the best informed answer possible. You can't go wrong with Ms Debrah.

I attempted to use this service some time ago for a family member. Sometimes the agency simply is…read morenot a good fit. The female "liason/representative" was condescending, hostile and made a defamatory remark about me personally via email due to a misunderstanding about the return of some money. Presuming this agency is still in business - DO NOT USE THEM! If I could rate them -4 stars, I would. Unequivocally unprofessional.

Type of Care...Care Quality... Office Experience ALL very good...! The Care for my family member…read morewas very satisfying to me and the family members..!!! Amazing staffing and Care..!!! Check them out.