We lived here for 2.5 years and had a really great experience. The amenities were kept very well, the package receiving system was great, and the concierge was excellent. Towards the end of our 2.5 years the elevators started to have A LOT of problems and it became pretty standard towards the end that only 1 of 4 elevators would ever be working. This was very frustrating. They tried to fix it many, many times, and they continued to break many, many times. It was something that seemed to happen with the hurricane so not sure it will ever truly be fixed. Overall, in the general area, this is definitely the best complex to live in. What I appreciated more than anything is that the fees / cost of living was very transparent. We never had an issue with any "hidden fees" or suspicious random fees popping up in our monthly bill. Never had a single issue with the leasing office. In the 2.5 years had a total of 2 maintenance requests we had to put in; guest bathroom shower head pressure and garbage disposal issue. When we moved out, there was not any exorbitant pining after our security deposit. We were charged $150 for the TV mounting holes in the living room which we considered fair, and honestly more than reasonably priced, because the Geek Squad guy did perform quite a hack job to the wall in the mounting process. The renewal rates were consistently exorbitant which is why we ultimately moved out. Our initial renewal was offered to us with a 25% increase and we did renew that lease. The subsequent renewal was offered to us at around a 30% increase, on top of our previous 25% increase, which caused us to ultimately move out as the rates in the building had outpaced rates on Water Street / notoriously higher end areas. read more